File dialog extremely slow

Bug #1820866 reported by John Bester on 2019-03-19
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gtk+3.0 (Ubuntu)
Undecided
Unassigned

Bug Description

From any application where you have a "save as" or "open" option, the dialog displays, but it takes forever. I have a i5 with 16GB RAM and 2 SSD's, so the machine is not slow. However, if I use gedit and click open / Other documents it takes 6 to 7 seconds before the file dialog is properly displayed. This does not even get better with reuse. I opened gedit just now and the first time it took 7 seconds. Then I pressed Cancel and repeated the process - it still took more than 6 seconds before the dialog was properly displayed. Often I would only see "Other locations" and then default places (Home, Documents etc) and bookmarks (I have about 8 bookmarks of which 2 are network shares) are displayed. These items are added one by one - maybe one every half second. Often it takes a few seconds before the first location other than "Other Locations" is displayed. Even the file panel is not immediate at first and you can see how lines are added one by one. Take into account that my home folder is on an SSD, so populating a file list should be lightning fast. I have looked at the CPU activity, but it does not go over about 10% during display of open and close dialogs.

Just be aware that this is not specific to gedit - all applications using gnome file dialog has the same problem.

Please see the attached screen recording.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: gnome-shell 3.28.3-0ubuntu0.18.04.4
ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18
Uname: Linux 4.15.0-46-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
CurrentDesktop: GNOME
Date: Tue Mar 19 16:14:16 2019
DisplayManager: gdm3
GsettingsChanges:
 b'org.gnome.shell' b'enabled-extensions' b"['<email address hidden>', '<email address hidden>', '<email address hidden>']"
 b'org.gnome.shell' b'command-history' redacted by apport
 b'org.gnome.shell' b'favorite-apps' redacted by apport
 b'org.gnome.desktop.interface' b'gtk-im-module' b"'gtk-im-context-simple'"
 b'org.gnome.desktop.interface' b'clock-show-date' b'true'
InstallationDate: Installed on 2018-12-02 (107 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)

John Bester (john-bester) wrote :
Daniel van Vugt (vanvugt) wrote :

It looks like the file dialog is being slowed by scanning network shares. Please try removing those (temporarily) and tell us if the problem goes away.

Please also reproduce the problem and then run:

  dmesg > dmesg.txt

and attach the file 'dmesg.txt' to this bug.

affects: gnome-shell (Ubuntu) → gtk+3.0 (Ubuntu)
tags: added: performance
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