printing complex documents does not reproduce screen image on paper

Bug #1801382 reported by Wolf Rogner on 2018-11-02

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10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
evince (Ubuntu)
High
Unassigned
gtk+3.0 (Ubuntu)
High
Unassigned

Bug Description

Ubuntu 18.10 latest update (by 2.11.2018)

printing PDF documents that contain embedded images, these images get printed nearly black and completely illegible.

I have attached a sample file and a printout of my cups pdf writer (which produces the exact same results as the printer)

ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: cups 2.2.8-5ubuntu1
ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
Uname: Linux 4.18.0-10-generic x86_64
ApportVersion: 2.20.10-0ubuntu13
Architecture: amd64
CupsErrorLog:
 W [02/Nov/2018:16:18:30 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP_Color_LaserJet_MFP_M477fdw_AF82F1_-Gray..\' already exists
 W [02/Nov/2018:16:18:30 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP_Color_LaserJet_MFP_M477fdw_AF82F1_-DeviceN..\' already exists
 W [02/Nov/2018:16:20:30 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP_Color_LaserJet_MFP_M477fdw_AF82F1_-Gray..\' already exists
 W [02/Nov/2018:16:20:30 +0100] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP_Color_LaserJet_MFP_M477fdw_AF82F1_-DeviceN..\' already exists
CurrentDesktop: ubuntu:GNOME
Date: Fri Nov 2 16:21:51 2018
InstallationDate: Installed on 2018-04-30 (186 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Lpstat: device for HP_Color_LaserJet_MFP_M477fdw: hp:/net/HP_Color_LaserJet_MFP_M477fdw?ip=10.1.0.21
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 05ac:0273 Apple, Inc.
 Bus 001 Device 002: ID 05ac:8290 Apple, Inc.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Apple Inc. MacBookPro12,1
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP_Color_LaserJet_MFP_M477fdw.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP_Color_LaserJet_MFP_M477fdw.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.18.0-10-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: Upgraded to cosmic on 2018-10-20 (13 days ago)
dmi.bios.date: 08/08/2017
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP121.88Z.0171.B00.1708080033
dmi.board.name: Mac-E43C1C25D4880AD6
dmi.board.vendor: Apple Inc.
dmi.board.version: MacBookPro12,1
dmi.chassis.type: 9
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-E43C1C25D4880AD6
dmi.modalias: dmi:bvnAppleInc.:bvrMBP121.88Z.0171.B00.1708080033:bd08/08/2017:svnAppleInc.:pnMacBookPro12,1:pvr1.0:rvnAppleInc.:rnMac-E43C1C25D4880AD6:rvrMacBookPro12,1:cvnAppleInc.:ct9:cvrMac-E43C1C25D4880AD6:
dmi.product.family: MacBook Pro
dmi.product.name: MacBookPro12,1
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.

Wolf Rogner (war-rsb) wrote :
Till Kamppeter (till-kamppeter) wrote :

How did you print the file? Did you print it out of a PDF viewer? Which one? Could you try another PDF viewer or direct printing from the command line?

In the PDF viewer with which you obtain the problem, does the print preview already show the problem?

How did you obtain the file which you have attached to comment #2?

Changed in cups (Ubuntu):
status: New → Incomplete
Till Kamppeter (till-kamppeter) wrote :

Checked by myself now. Opened the original file with evince, opened the print dialog and clicked the preview button. The preview already shows the problem. So the problem already occurs before the job gets to CUPS. It is a problem of evince and/or GTK. Moving ...

Changed in cups (Ubuntu):
status: Incomplete → Confirmed
affects: cups (Ubuntu) → evince (Ubuntu)
Changed in gtk+3.0 (Ubuntu):
status: New → Confirmed
Wolf Rogner (war-rsb) wrote :

Todays update of evince (3.30.1-1ubuntu1.2) did not change anything.

Sebastien Bacher (seb128) wrote :

Do you still get the issue in newer versions/series? What image exactly has the wrong color?

Changed in evince (Ubuntu):
importance: Undecided → High
Changed in gtk+3.0 (Ubuntu):
importance: Undecided → High
Changed in evince (Ubuntu):
status: Confirmed → Incomplete
Changed in gtk+3.0 (Ubuntu):
status: Confirmed → Incomplete
Wolf Rogner (war-rsb) wrote :

Hi to all,

I switched to macOS after the ongoing issues that reoccured with 19.04 (including this one). I could not bear with it any longer (12 years are a long time).

Sorry to be of no assistance to this and any other issues any longer.

cheers

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