Evince hangs on showing print dialog

[Alexander Hunziker]

Binary package hint: evince

since the updates on 22nd and/or 23rd october, i cannot print using evince anymore (other applications work). evince simply hangs upon showing the print dialog, but doesn't print any error message to the terminal, nor actually crashes.

ProblemType: Bug
Architecture: i386
Date: Wed Oct 24 13:40:20 2007
DistroRelease: Ubuntu 7.10
ExecutablePath: /usr/bin/evince
Package: evince 2.20.1-0ubuntu1
PackageArchitecture: i386
ProcCmdline: evince file:///home/hunzikea/Desktop/temp/saturationmeasure.pdf
ProcCwd: /home/hunzikea
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_CH.UTF-8
 SHELL=/bin/bash
SourcePackage: evince
Uname: Linux AlexT60 2.6.22-14-generic #1 SMP Sun Oct 14 23:05:12 GMT 2007 i686 GNU/Linux

[Pedro Villavicencio (pedro)]

Thanks for your bug report. Please try to run evince from gdb with the following instructions http://wiki.ubuntu.com/DebuggingProgramCrash and attach the file to the bug report, to see what's going on there. This will greatly help us in tracking down your problem.

[Alexander Hunziker (alex-hunziker)]

As evince "just" hangs, not crashes, i had to press "ctrl" to get a gdb prompt, i hope the results are still okay, otherwise complain.

[Alexander Hunziker (alex-hunziker)]

It somehow works again. I don't know what's different now. I don't think there have been any relevant updates, have there? And I had tried to reboot my machine the other day. Anyway, put this on hold and close if I don't complain again.

[Chris Conway (cconway)]

I am also having this issue. Attached is a backtrace with debug symbols from libgtk. Beyond that, I can trace the problem... It looks like the crash may be cause be the current default printer being unavailable. I.e., I printed at home, then went to work, then evince started crashing; maybe it's trying to connect to my home printer?

[jan-teichmann (teichmann-jan)]

same problem:

[oleibrock (oliver-leibrock)]

I have the same issue. Sorry can't estimate for how long, but it worked after the upgrade to Hardy 8.04. For me it is regardless which is the default printer. The menue does not appear and the whole application hang.

I am running the following kernel:
Linux 2.6.24-19-generic #1 SMP Fri Jul 11 23:41:49 UTC 2008 i686 GNU/Linux
on a Acer Laptop.

[Pedro Villavicencio (pedro)]

latest backtrace looks similar to bug http://bugzilla.gnome.org/show_bug.cgi?id=508905 ; reassigning to the right component (gtk+) thanks for reporting.

[lafontaj (lafontaj)]

Description:Recently without change on my side, Evince hang when the printing dialog box opened.

Context: My portable computer is connect to my home network and i print throught the network to a remote printer share on a usb port on my other computer. The printer computer is sometimes running Ubuntu 8.04 and some time for the kid's games windows xp.

I setup 2 differents remote printer on my portable to be able to print. A IPP setup when ubuntu is running and a samba setup when windows is running.

When the printer's computer is up running windows, the ipp connection is not available so i thinks evince is trying to reach that printer connection thats why its hang...

So i notice that there is no "timeout" parameters in the cups cupsd.conf. I just add one to see what it will do. i had "timeout=3"

I restart /etc/init.d/cupsys restart

All my problems disappear.

Do i'm wrong? I'm a novice in Linux 6 months only and french speaking.

[oleibrock (oliver-leibrock)]

Hi all,

I fxed my issue after I repaired my /etc/hosts. I had a wrong entry for loopback device in it.

Thanks
 Oliver

[Till Kamppeter (till-kamppeter)]

This is a known problem, but unfortunately Mike Sweet, author of CUPS, is refusing to provide a solution from the CUPS side, and the GTK upstream bug does not show any move in the last two years.

[Anakin Starkiller (sunrider)]

And isn't there any workaround ? Can't we use an alternative printing server ?

[Anakin Starkiller (sunrider)]

What about last CUPS version ? See http://www.phoronix.com/scan.php?page=news_item&px=NzQ4OQ

[Anakin Starkiller (sunrider)]

So I've done some more testing. It appears that when I'm on same local network, the hang only lasts for a few seconds (still annoying though). It freezes when the computer with cups server is shutdown but not when the ipp printer is switch off.
But on my laptop, when I connect somewhere else, and I want to print something on another printer (a local one for example), juste because I have some IPP printers in my printers list, it hangs completely...

[Anakin Starkiller (sunrider)]

As indicated there http://bugzilla.gnome.org/show_bug.cgi?id=424041, I've tried to choose HTTPS IPP option, but this option is not present in CUPS with Jaunty....

[Thomas Hotz (thotz-deactivatedaccount)]

Is this still an issue for you? Which Ubuntu version do you use? Thank you for telling us!