package linux-image-3.19.0-32-generic 3.19.0-32.37 failed to install/upgrade: run-parts: /etc/kernel/postinst.d/zz-update-grub exited with return code 10

[deadking01]

update system .
the it pop a error

ProblemType: Package
DistroRelease: Ubuntu 15.04
Package: linux-image-3.19.0-32-generic 3.19.0-32.37
ProcVersionSignature: Ubuntu 3.19.0-31.36-generic 3.19.8-ckt7
Uname: Linux 3.19.0-31-generic x86_64
ApportVersion: 2.17.2-0ubuntu1.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: wuqf 2086 F...m pulseaudio
 /dev/snd/controlC0: wuqf 2086 F.... pulseaudio
Date: Tue Oct 27 22:17:46 2015
DuplicateSignature: package:linux-image-3.19.0-32-generic:3.19.0-32.37:run-parts: /etc/kernel/postinst.d/zz-update-grub exited with return code 10
ErrorMessage: run-parts: /etc/kernel/postinst.d/zz-update-grub exited with return code 10
HibernationDevice: RESUME=UUID=97273224-2cb9-4455-aa43-c024bdeb9b3e
InstallationDate: Installed on 2015-01-13 (286 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Gigabyte Technology Co., Ltd. B85M-D2V
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-31-generic.efi.signed root=UUID=7988b9e8-1129-4270-8b10-0863bce907c9 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc N/A
RfKill:

SourcePackage: grub
Title: package linux-image-3.19.0-32-generic 3.19.0-32.37 failed to install/upgrade: run-parts: /etc/kernel/postinst.d/zz-update-grub exited with return code 10
UpgradeStatus: Upgraded to vivid on 2015-04-24 (186 days ago)
dmi.bios.date: 06/19/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: FC
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B85M-D2V
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrFC:bd06/19/2014:svnGigabyteTechnologyCo.,Ltd.:pnB85M-D2V:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB85M-D2V:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: B85M-D2V
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Daniel Convissor (convissor)]

"apt-get dist-upgrade" hung for me with the /etc/kernel/postinst.d/zz-update-grub step. Here's the output of rerunning the upgrade:

dpkg --configure -a

Setting up linux-headers-3.19.0-32 (3.19.0-32.37~14.04.1) ...
Setting up linux-image-3.19.0-32-generic (3.19.0-32.37~14.04.1) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
initrd.img(/boot/initrd.img-3.19.0-32-generic
) points to /boot/initrd.img-3.19.0-32-generic
 (/boot/initrd.img-3.19.0-32-generic) -- doing nothing at /var/lib/dpkg/info/linux-image-3.19.0-32-generic.postinst line 491.
vmlinuz(/boot/vmlinuz-3.19.0-32-generic
) points to /boot/vmlinuz-3.19.0-32-generic
 (/boot/vmlinuz-3.19.0-32-generic) -- doing nothing at /var/lib/dpkg/info/linux-image-3.19.0-32-generic.postinst line 491.
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/apt-auto-removal 3.19.0-32-generic /boot/vmlinuz-3.19.0-32-generic
run-parts: executing /etc/kernel/postinst.d/dkms 3.19.0-32-generic /boot/vmlinuz-3.19.0-32-generic
ERROR: Cannot create report: [Errno 17] File exists: '/var/crash/virtualbox-dkms.0.crash'
Error! Bad return status for module build on kernel: 3.19.0-32-generic (x86_64)
Consult /var/lib/dkms/virtualbox/4.3.10/build/make.log for more information.
run-parts: executing /etc/kernel/postinst.d/initramfs-tools 3.19.0-32-generic /boot/vmlinuz-3.19.0-32-generic
update-initramfs: Generating /boot/initrd.img-3.19.0-32-generic
run-parts: executing /etc/kernel/postinst.d/pm-utils 3.19.0-32-generic /boot/vmlinuz-3.19.0-32-generic
run-parts: executing /etc/kernel/postinst.d/update-notifier 3.19.0-32-generic /boot/vmlinuz-3.19.0-32-generic
run-parts: executing /etc/kernel/postinst.d/zz-update-grub 3.19.0-32-generic /boot/vmlinuz-3.19.0-32-generic

At which point the terminal is locked up. Hitting CTRL+C does nothing.

[Daniel Convissor (convissor)]

In case it's related, here's the crash dump from the virtualbox error in my output, above.

[Daniel Convissor (convissor)]

The virtualbox-dkms crash is not related.

FYI, broke out of the hung upgrade process and recurring cycle this way:

CTRL+Z

kill -9 $(pgrep 'dpkg|apt-get')
rm /var/lib/dpkg/info/*3.19.0-32*
dpkg --configure -a

After that, I was able to uninstall virtualbox and dkms:

apt-get remove virtualbox dkms

[Phillip Susi (psusi)]

Please post the output of the following command:

apt-cache policy grub grub-pc grub-efi

[Daniel Convissor (convissor)]

apt-cache policy grub grub-pc grub-efi

grub:
  Installed: (none)
  Candidate: 0.97-29ubuntu66
  Version table:
     0.97-29ubuntu66 0
        500 http://mirror.pnl.gov/ubuntu/ trusty/main amd64 Packages

grub-pc:
  Installed: 2.02~beta2-9ubuntu1.3
  Candidate: 2.02~beta2-9ubuntu1.3
  Version table:
 *** 2.02~beta2-9ubuntu1.3 0
        500 http://mirror.pnl.gov/ubuntu/ trusty-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     2.02~beta2-9 0
        500 http://mirror.pnl.gov/ubuntu/ trusty/main amd64 Packages

grub-efi:
  Installed: (none)
  Candidate: 2.02~beta2-9ubuntu1.3
  Version table:
     2.02~beta2-9ubuntu1.3 0
        500 http://mirror.pnl.gov/ubuntu/ trusty-updates/main amd64 Packages
     2.02~beta2-9 0
        500 http://mirror.pnl.gov/ubuntu/ trusty/main amd64 Packages

[Phillip Susi (psusi)]

Did you run this command on the same system? Because it says you are running trusty, yet your logs before said you were running vivid.

[Daniel Convissor (convissor)]

Looks like that was the original poster. I'm on straight up Trusty, installed about a month ago.

uname -a
Linux x250 3.19.0-31-generic #36~14.04.1-Ubuntu SMP Thu Oct 8 10:21:08 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

grep VERSION= /etc/os-release
VERSION="14.04.3 LTS, Trusty Tahr"

[Phillip Susi (psusi)]

Ahh, we would need to see your logs to see if it is the same issue or not. Best to let it file your own bug report.

[Daniel Convissor (convissor)]

@psusi I posted some logs earlier. Which logs do you want? I put the stuff here rather than open a duplicate. Perhaps it's a separate issue, but it sure seems the same. (Famous last words. :)

[Phillip Susi (psusi)]

You posted a log of trying to compile virtualbox from source, which is entirely different from what this original bug report was about.

[Daniel Convissor (convissor)]

The virtualbox-dkms.0.crash attachment arose from a post install step while upgrading to the new kernel. (See the reference to /var/crash/virtualbox-dkms.0.crash in the output I posted.) I initially suspected a conflict with dkms was the source of the zz-update-grub hang. Turns out it's not.

[Daniel Convissor (convissor)]

FYI: unattended upgrade ran on my box a moment ago. It upgraded grub to 2.02~beta2-9ubuntu1.4 and kernel 3.19.0-33. Everything ran fine, including the zz-update-grub postinst.d step.

[Daniel Convissor (convissor)]

@deadking01: does upgrading to the latest code work for you too?

[Daniel Convissor (convissor)]

I just opened bug #1527645, which I suspect is related to this.

[Launchpad Janitor (janitor)]

[Expired for grub (Ubuntu) because there has been no activity for 60 days.]