Multiple-monitor Set Up Makes Mouse-pointer Jump About in 20.04

Bug #1884536 reported by Charles Brittain on 2020-06-22
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gpm (Ubuntu)
Undecided
Unassigned

Bug Description

I have relatively recently loaded Ubuntu 20.04 to dual-boot on a Packard Bell with Windows 10 Home 64-bit already installed. The mouse-pointer moves and clicks perfectly when the PC has a single-monitor. However, for work as a developer, I should like to use a dual-monitor setup.

The problem I have is, if I plug in to the PC tower a second monitor and follow the steps to Connect Another Monitor To My Computer (https://help.ubuntu.com/stable/ubuntu-help/display-dual-monitors.html), and after I confirm "join Display", the mouse-pointer jumps about and a second stationary mouse-pointer appears in the bottom right of my primary screen. This behaviour stops immediately I confirm "Single Display", but now the second screen is now turned blank.

$ xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ USB Wired Keyboard Consumer Control id=12 [slave pointer (2)]
⎜ ↳ PixArt USB Optical Mouse id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Power Button id=8 [slave keyboard (3)]
    ↳ Sleep Button id=9 [slave keyboard (3)]
    ↳ USB Wired Keyboard id=10 [slave keyboard (3)]
    ↳ USB Wired Keyboard System Control id=11 [slave keyboard (3)]
    ↳ USB Wired Keyboard Consumer Control id=14 [slave keyboard (3)]

$ sudo dmidecode -t 1
# dmidecode 3.2
Getting SMBIOS data from sysfs.
SMBIOS 2.8 present.

Handle 0x0001, DMI type 1, 27 bytes
System Information
    Manufacturer: Packard Bell
    Product Name: iMedia S2984
    Version:
    Serial Number: DTU96EK00360103D0F3000
    UUID: 84edd4a2-b457-11e5-9b1f-98eecb2ca5dd
    Wake-up Type: Power Switch
    SKU Number:
    Family: Packard Bell Desktop

$ lsb_release -a; uname -a; lsusb
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.04 LTS
Release: 20.04
Codename: focal
Linux charlesb2t-iMedia-S2984 5.4.0-37-generic #41-Ubuntu SMP Wed Jun 3 18:57:02 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:0153 Realtek Semiconductor Corp. 3-in-1 (SD/SDHC/SDXC) Card Reader
Bus 001 Device 003: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
Bus 001 Device 002: ID 0461:4e6f Primax Electronics, Ltd Acer Wired Keyboard Model KBAY211
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

I am reporting this as a bug because I am unable to fix it and I have asked around, but no joy. I do need a dual-monitor set p for work. Currently, I can use Windows10 with dual-monitors, on the same machine, without a glitch.

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1884536/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → gpm (Ubuntu)
Sebastien Bacher (seb128) wrote :

Thank you for your bug report, could you get a screencast or video showing the issue?

Changed in gpm (Ubuntu):
status: New → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for gpm (Ubuntu) because there has been no activity for 60 days.]

Changed in gpm (Ubuntu):
status: Incomplete → Expired
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