GnuCash could not find the files for the help documentation
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
gnucash-docs (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
On 16.04.1 I "sudo apt-get install gnucash gnucash-docs". The packages install fine, and I get version 1:2.6.12-1 of gnucash and version 2.6.12-1 of gnucash-docs. However, when from within the GnuCash gui I select "Help -> Contents" or press F1 I get an error dialog telling me that the help files can't be found, and that the likely reason is that the package gnucash-docs hasn't been installed.
---
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
DistroRelease: Ubuntu 16.04
Ec2AMI: ami-40d28157
Ec2AMIManifest: (unknown)
Ec2Availability
Ec2InstanceType: t2.micro
Ec2Kernel: unavailable
Ec2Ramdisk: unavailable
Package: gnucash-docs 2.6.12-1
PackageArchitec
ProcEnviron:
TERM=vt100
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_US.UTF-8
SHELL=/bin/ksh93
ProcVersionSign
Tags: xenial ec2-images
Uname: Linux 4.4.0-59-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dialout dip floppy lxd netdev plugdev sudo video
_MarkForUpload: True
---
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
DistroRelease: Ubuntu 16.04
Ec2AMI: ami-40d28157
Ec2AMIManifest: (unknown)
Ec2Availability
Ec2InstanceType: t2.micro
Ec2Kernel: unavailable
Ec2Ramdisk: unavailable
Package: gnucash-docs 2.6.12-1
PackageArchitec
ProcEnviron:
TERM=vt100
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_US.UTF-8
SHELL=/bin/ksh93
ProcVersionSign
Tags: xenial ec2-images
Uname: Linux 4.4.0-59-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dialout dip floppy lxd netdev plugdev sudo video
_MarkForUpload: True
Thank you for taking the time to report this bug and helping to make Ubuntu better.
I tried to test this on my Ubuntu 16.04 system, but the help documentation opens as expected, so I have to admit I'm not sure why it fails on your machine.
In order to automatically gather debugging information, could you please run the following command (only once) in a terminal:
apport-collect 1650775
This will add various information like the locale on your system. (Just in case you are running with some language and gnucash tries to look up the documentation translated to that language. Though even then, I would expect it to just default to the English version...)
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https:/ /wiki.ubuntu. com/ReportingBu gs.