Apport does not prompt for package when choosing "Other problem"

Bug #778286 reported by David Mitchell on 2011-05-06
This bug affects 1 person
Affects Status Importance Assigned to Milestone
apport (Ubuntu)
gnome-user-docs (Ubuntu)

Bug Description

The help page "Report a problem in ubuntu" says: "If you have a hardware issue or don't know the name of the program affected, just type ubuntu-bug"

This doesn't work if you select "Other problem" from the popup window, as ubuntu-bug requires the name of a package or PID to continue.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: gnome-user-guide 3.0.0+git20110406ubuntu9
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic
Uname: Linux 2.6.38-8-generic i686
Architecture: i386
Date: Fri May 6 06:33:41 2011
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
PackageArchitecture: all
 PATH=(custom, user)
SourcePackage: gnome-user-docs
UpgradeStatus: Upgraded to natty on 2011-05-03 (2 days ago)

Connor Imes (ckimes) wrote :

Hi David, thanks for your report. If I type "ubuntu-bug" at a terminal, it pops up apport-gtk and asks what type of bug I would like to report. Do you not experience this behavior? If you get an error, please post it here. Thanks in advance.

Changed in gnome-user-docs (Ubuntu):
status: New → Incomplete

Yes, I do, but when I select "other", which is the correct option, it presents a dialogue box saying "You need to specify a package or PID. Please see help for more information".

So clearly, the help, which says "If you have a hardware issue or don't know the name of the program affected, just type ubuntu-bug", is not helpful ;-)

Connor Imes (ckimes) wrote :

This appears to be an apport issue - it should prompt you for a package or program when clicking Other rather than complaining and stopping execution.

affects: gnome-user-docs (Ubuntu) → apport (Ubuntu)
Changed in apport (Ubuntu):
status: Incomplete → New
summary: - Help on usage of ubuntu-bug is wrong
+ Apport does not prompt for package when choosing "Other problem"
description: updated
Jim Campbell (jwcampbell) wrote :

Connor, I think this is the expected behavior for the application at this time. There are certain applications that you can choose from in a menu, but if the application with the bug is not in that limited list, you need to enter the name of the application.

I think we should expand the documentation to include this step.

Connor Imes (ckimes) wrote :

Fair enough, I've opened the task for ubuntu-docs as well so we can document this behavior. I think it still needs to be fixed in apport though as a graphical application should not require a command line parameter in order to continue executing in this manner. Currently if you do specify a package or PID at the command line, it skips that interface altogether which makes the "Other problem" button mostly useless at this time.

Connor Imes (ckimes) wrote :

Apologies, it's gnome-user-docs.

affects: ubuntu-docs (Ubuntu) → gnome-user-docs (Ubuntu)
Philip Muškovac (yofel) wrote :

The apport task is a duplicate of bug 654928 so please add any further comments there.

Changed in apport (Ubuntu):
status: New → Invalid
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