time-admin window doesn't install ntp when prompted

Bug #1666951 reported by Paul White on 2017-02-22
This bug affects 3 people
Affects Status Importance Assigned to Milestone
gnome-system-tools (Ubuntu)

Bug Description

I'm using Xubuntu 17.04 but I don't think this problem is specific to Xubuntu.

By default, "Configuration" in "Time and Date Settings" is set to "Manual". If I change the option to "Keep synchronized with Internet servers" I am prompted to "Install NTP support" or to cancel the change. Obviously this is only when the ntp package isn't already installed.

Clicking on "Install NTP support" displays a notification window to say that an application is requesting additional packages and that is can be found in "Software". Clicking on that window brings up gnome-software which says that the requested package cannot be found.

I'm sure that in the past I was prompted for my administrator password as would be expected when installing software.

Recent updates have changed what is seen after asking for ntp to be installed.


For Xubuntu, the expected dialogs appear and ntp is installed.

For Lubuntu, an error message is now displayed:

*Could not install package*

GDBus.Error:org.freedekstop.org.DBus.Error.ServiceUnknown: the name org.freedesktop.PackageKit was not provided by an service files

ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: gnome-system-tools 3.0.0-4ubuntu3
ProcVersionSignature: Ubuntu 4.10.0-8.10-generic 4.10.0-rc8
Uname: Linux 4.10.0-8-generic x86_64
ApportVersion: 2.20.4-0ubuntu2
Architecture: amd64
CasperVersion: 1.380
CurrentDesktop: XFCE
Date: Wed Feb 22 15:16:50 2017
ExecutablePath: /usr/bin/time-admin
LiveMediaBuild: Xubuntu 17.04 "Zesty Zapus" - Alpha amd64 (20170222)
 PATH=(custom, no user)
SourcePackage: gnome-system-tools
UpgradeStatus: No upgrade log present (probably fresh install)

Paul White (paulw2u) wrote :
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:

tags: added: iso-testing
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-system-tools (Ubuntu):
status: New → Confirmed
Paul White (paulw2u) wrote :

For 17.04 I've found this problem affecting Lubuntu and Xubuntu but not Ubuntu or Ubuntu MATE. Other flavours not (yet) tested.

tags: added: lubuntu xubuntu
Paul White (paulw2u) wrote :

No longer seeing this issue with Xubuntu 64 and 32-bit ISOs as of 20170326

Paul White (paulw2u) wrote :

Re Xubuntu, with ISO of 20170328 I'm still not seeing this bug - good!

With Lubuntu ISO 20170327 (64 bit, 32 bit not tested) I'm now seeing an error message of:

Could not install package

GDBus.Error:org.freedekstop.org.DBus.Error.ServiceUnknown: the name org.freedesktop.PackageKit was not provided by an service files

Paul White (paulw2u) on 2017-03-28
description: updated
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