[Feature Request] Add Service Tag and support URL in System Monitor under "System"

[Fabián Rodríguez]

I am attaching a mockup of how Service tag and support URL could be integrated to System Monitor, when the system has been detected to be a Dell.

My screenshot doesn't show this but the support URL could also be clickable.

[Jerone Young (jerone)]

We wouldn't do the logo, but the extended information can be done. But we need to see if it is coming in via hal. As while this information is available via dmidecode, that requires root access.

[Jerone Young (jerone)]

Also no URL.

[Mario Limonciello (superm1)]

It looks like it might also be available from HAL output. The serial number is the same as the service tag I thought.

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Jerone Young
Sent: Friday, April 17, 2009 4:25 PM
To: <email address hidden>
Subject: [Bug 332060] Re: [Feature Request] Add Service Tag and support URL inSystem Monitor under "System"

We wouldn't do the logo, but the extended information can be done. But
we need to see if it is coming in via hal. As while this information is
available via dmidecode, that requires root access.

--
[Feature Request] Add Service Tag and support URL in System Monitor under "System"
https://bugs.launchpad.net/bugs/332060
You received this bug notification because you are a member of The Dell
Team, which is a direct subscriber.

[Jerone Young (jerone)]

@Henry
       Need for this bug to be public so can get into general distribution.

[Sebastien Bacher (seb128)]

isn't that the same issue than bug #475582? the questions asked there still stand

[Sebastien Bacher (seb128)]

could you give details on what "service tag" and "support url" are, when they should be displayed and from where they should get their informations?

[Mario Limonciello (superm1)]

Service tag can be obtained from DMI:

/sys/class/dmi/id/product_serial

As for support URL, it's not stored on the system.

On 05/17/2010 10:59 AM, Sebastien Bacher wrote:
> could you give details on what "service tag" and "support url" are, when
> they should be displayed and from where they should get their
> informations?
>
> ** Changed in: gnome-system-monitor (Ubuntu)
> Status: New => Incomplete
>
>

--
*Mario Limonciello*
Linux Engineer
*Dell* | OS Engineering

[Jerone Young (jerone)]

@Sebastien
       Along Mario's comment. /sys/class/dmi/id/ gives the possablitity to post to the user a lot of different data points about there system.

[Sebastien Bacher (seb128)]

the current description doesn't have enough details to turn that into code, could you get a design or a spec describing the changes?

[Sebastien Bacher (seb128)]

you should at least describe what informations should be listed, and on which format, or explain what this file is, what informations it contains, if those are likely to change, etv

[Jerone Young (jerone)]

@Sebastien
          There is mockup picture in comment #1. I think that pretty much describes the intent.

[Tony Espy (awe)]

Closing out the Dell project task, as it's used to track non-public HW enablement work.

[Robert Roth (evfool)]

As the System tab has been removed from System Monitor due to duplicating the information from System Settings->Details panel, I am marking this as Invalid. If you still need this, please open another bug for the System Settings package (gnome-control-center)

[Timothy R. Chavez (timrchavez)]

The bug task for the somerville project has been removed by an automated script. This bug has been cloned on that project and is available here: https://bugs.launchpad.net/bugs/1305928