gnome-software unable to install updates ('Prepared update not found')

Bug #2047579 reported by Yosha872
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Click on 'Software' then 'Updates' then on 'Download' then 'Restart & Update' I have a error message:
'Unable to install updates: Prepared update not found:/var/lib/PackageKit/prepared-update'

lsb_release -a : 'Ubuntu 22.04.3 LTS' (however this is Xubuntu 22.04.3).

apt-cache policy gnome-software: installed 41.5-2ubuntu2

Note: My bug report seems very similar to bug #1900167 opened in october 2020 by a other user (on Ubuntu 20.10).

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gnome-software 41.5-2ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-39.40~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-39-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: XFCE
Date: Wed Dec 27 17:36:48 2023
InstallationDate: Installed on 2023-03-27 (275 days ago)
InstallationMedia: Xubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
InstalledPlugins:
 gnome-software-plugin-flatpak N/A
 gnome-software-plugin-snap 41.5-2ubuntu2
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Yosha872 (yosha) wrote :
description: updated
description: updated
Revision history for this message
Donald in Canberra (don-aitken) wrote :

Use synaptic and search on "update-manager". I found three packages including update-manager requiring an upgrade from 1:22.04.10 to 1:22.04.17. I marked the 3 packages for upgrade and applied changes.
I then opened Gnome Software again and refreshed updates. The problem was fixed.

Revision history for this message
Yosha872 (yosha) wrote :

Thanks for the idea, however I give up with this 'bug', I will upgrade this laptop to Xubuntu 23.10

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-software (Ubuntu):
status: New → Confirmed
Revision history for this message
Yosha872 (yosha) wrote (last edit ):

I had again the issue on a other computer (Xubuntu 22.04.4) and found a trick, read: bug #1900167

Yosha872 (yosha)
summary: - gnome-software unuable to install updates (Prepared update not found)
+ gnome-software unable to install updates ('Prepared update not found')
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