o ubuntu software não abre so fica baixando catalogo de programas (ubuntu software does not open, it just keeps downloading program catalog)

[Agostinho Ifran Miranda Neto]

tento acessar o software mas ele nao inicia fica somente baixando pacote e nao consigo baixar apps nem ver meus dowloads

Google translates as:

ubuntu software does not open, it just keeps downloading program catalog

I try to access the software but it doesn't start, it's just downloading the package and I can't download apps or see my downloads

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubiquity (not installed)
ProcVersionSignature: Ubuntu 5.10.0-1023.24-oem 5.10.25
Uname: Linux 5.10.0-1023-oem x86_64
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 9 12:36:18 2022
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-focal-amd64-20200502-85
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz blacklist=r8169 modprobe.blacklist=r8169 nomodeset systemd.debug-shell boot=casper automatic-ubiquity noprompt quiet splash nopersistent ---
InstallationDate: Installed on 2022-04-06 (3 days ago)
InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58
ProcEnviron:
 LANGUAGE=pt_BR:pt:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=pt_BR.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity
Symptom: installation
UpgradeStatus: No upgrade log present (probably fresh install)