Gnome software search is often stop working

Bug #1875209 reported by FelipeAF
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)
Expired
Low
Unassigned

Bug Description

Besides after each login the gnome-software works fine, after some condition (seems me that it happens after suspend, and keep suspended for some hours) the search does not works anymore, it keeps in an infinite loading. Also, the images in initial page doesn't load.
When that happes, to go back to normal i have to kill the process (with "killall gnome-software" command), or logout and login again.

$ lsb_release -rd
Description: Ubuntu 19.10
Release: 19.10

$ apt-cache policy gnome-software
gnome-software:
  Instalado: 3.30.6-2ubuntu10.19.10.0
  Candidato: 3.30.6-2ubuntu10.19.10.1
  Tabela de versão:
     3.30.6-2ubuntu10.19.10.1 500
        500 http://br.archive.ubuntu.com/ubuntu eoan-updates/main amd64 Packages
 *** 3.30.6-2ubuntu10.19.10.0 100
        100 /var/lib/dpkg/status
     3.30.6-2ubuntu10 500
        500 http://br.archive.ubuntu.com/ubuntu eoan/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: gnome-software 3.30.6-2ubuntu10.19.10.0
ProcVersionSignature: Ubuntu 5.3.0-46.38-generic 5.3.18
Uname: Linux 5.3.0-46-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.8
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 26 11:11:17 2020
InstallationDate: Installed on 2019-12-28 (120 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
InstalledPlugins:
 gnome-software-plugin-flatpak 3.30.6-2ubuntu10.19.10.0
 gnome-software-plugin-snap 3.30.6-2ubuntu10.19.10.0
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
FelipeAF (felipealexandref) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report. Could you add a 'journalctl -b 0' log after getting the issue and not the time where you tried the search?

Changed in gnome-software (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
FelipeAF (felipealexandref) wrote :

Hi, I'm sorry, I couldn't do that, because soon after i had reported, i upgraded distro to 20.04, and then this doesn't happens anymore.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for gnome-software (Ubuntu) because there has been no activity for 60 days.]

Changed in gnome-software (Ubuntu):
status: Incomplete → Expired
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