The application store constantly crashing

Bug #1814416 reported by Edson José dos Santos on 2019-02-03

This bug report will be marked for expiration in 2 days if no further activity occurs. (find out why)

8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)
High
Unassigned

Bug Description

The application store constantly crashing

Ubuntu Disco Dingo (development branch)

The attachment "Captura de tela de 2019-02-02 21-57-37.png" seems to be a patch. If it isn't, please remove the "patch" flag from the attachment, remove the "patch" tag, and if you are a member of the ~ubuntu-reviewers, unsubscribe the team.

[This is an automated message performed by a Launchpad user owned by ~brian-murray, for any issues please contact him.]

tags: added: patch

Tank You

tags: removed: patch
Paul White (paulw2u) on 2019-02-03
affects: evince (Ubuntu) → gnome-software (Ubuntu)
tags: added: disco
Sebastien Bacher (seb128) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

Changed in gnome-software (Ubuntu):
importance: Undecided → High
status: New → Incomplete

Hi,

See if the attachment with the information helps.

Não consigo reportar o erro do congelamento da tela do Software Ubuntu no 19.04

I can not report the screen freeze error of Ubuntu Software on 19.04

Existe outro método?

Is there another method?

Sebastien Bacher (seb128) wrote :

what attachment with the information?

Não existe apego nenhum mané.

Os procedimentos solicitados não funcionaram aqui.

Existe outro método Qual o arquivo correto a ser enviado.

There is no attachment to any mane.

The requested procedures did not work here.

There is another method which is the correct file to send.

Sebastien Bacher (seb128) wrote :

Could you at least add your journalctl from a session which had the issue?

Sebastien Bacher (seb128) wrote :

Not the journalctl binary but a log from the journal which would be displayed if you use the command...

See if that works.

Ainda sobre o Ubuntu Disco 19.04 ele está usando 100% de alguns arquivos vide imagem em anexo.

Still on Ubuntu Disk 19.04 he is using 100% of some files see attached image.

Still on Ubuntu Disk 19.04 he is using 100% of some files see attached image.

Now who is catching is the Nautilus

The PC gets HD access almost half an hour and the folders only open when the HD stops blinking.
Something is running in the background or using 100% CPU.

Even the partitions being mounted as shown in the attached image do not open the Nautilus folders by clicking the link.

In the work area, when using the mouse with right button the nomenclatures are still without translation into Portuguese of Brazil.

It follows the sequence of attachments to show what happened.

Thank you in advance for your attention and we look forward to a solution

Edson Santos

**************************************

Agora quem está travando é o Nautilus

O PC fica com HD acesso quase meia hora e as pastas só abrem quando o HD para de piscar.
Algo está sendo executado em segundo plano ou usando 100% da CPU.

Mesmo as partições estando montadas como mostra a imagem anexa, ao clicar no link também não abrem as pastas do Nautilus.

Na área de trabalho, ao usar o mouse com botão direito as nomenclaturas ainda estão sem tradução para Português do Brasil.

Segue a sequencia de anexos para mostrar o ocorrido.

Desde já agradeço pela atenção e aguardamos por uma solução

Edson Santos

The application store still continues with problems, wheel, wheel, wheel, wheel, wheel and does not open see attached image.

A loja de aplicativos ainda continua com problemas, roda, roda, roda,roda,roda e não abre vide imagem em anexo.

The / usr / lib / tracker / tracker-extract is using almost 100% CPU resources see attached image

After updates on today's date 07/02/2019 has improved the crashes, but the hunger for CPU continues.

******************

O /usr/lib/tracker/tracker-extract está usando quase 100% de recursos da CPU vide imagem em anexo

Após atualizações na data de hoje 07/02/2019 melhorou os travamentos, mas a fome por CPU continua.

The Ubuntu Software screen continues to freeze as attached image.

A tela do Ubuntu Software continua congelando conforme imagem anexa.

Hello guys

The problem of freezing the Ubuntu Software screen continues, see attachment
Besides the freezing of the screen does not appear the list of installed applications, see annex.

Thank you and awaiting solution

**************
Olá Pessoal

O problema de congelar a tela do Ubuntu Software continua, vide anexo
Além do congelamento da tela não aparece a lista de aplicativos instalados, vide anexo

Obrigado e aguardando solução?field.comment=
Hello guys

The problem of freezing the Ubuntu Software screen continues, see attachment
Besides the freezing of the screen does not appear the list of installed applications, see annex.

Thank you and awaiting solution

**************
Olá Pessoal

O problema de congelar a tela do Ubuntu Software continua, vide anexo
Além do congelamento da tela não aparece a lista de aplicativos instalados, vide anexo

Obrigado e aguardando solução

Besides the freezing of the screen does not appear the list of installed applications, see annex.

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