CPU freezes when staring software manager

Bug #1760925 reported by Thomas Terry
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)
New
Undecided
Unassigned

Bug Description

On a Pentium N3540, when trying to launch software install the entires system freezes and a forced reboot is needed to restore the system. This may be related to the bug that causes a Pentium CPU to freeze when switching into power-save mode, but the Software Manager should not be doing something that could crash the CPU. It could be caused by the fact that the laptop does not have a graphics chip which could be causing the software manager to call a rendering function that the CPU cannot respond to.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: gnome-software 3.26.1-0ubuntu2.17.10.1
ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
Uname: Linux 4.13.0-21-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
CurrentDesktop: XFCE
Date: Tue Apr 3 11:26:15 2018
InstallationDate: Installed on 2018-03-26 (7 days ago)
InstallationMedia: Xubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105)
InstalledPlugins:
 gnome-software-plugin-flatpak N/A
 gnome-software-plugin-limba N/A
 gnome-software-plugin-snap 3.26.1-0ubuntu2.17.10.1
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)

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Thomas Terry (thomasscottterry) wrote :
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