Skype deb won't install via Software

Bug #1706574 reported by Will Cooke on 2017-07-26
This bug affects 2 people
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)

Bug Description

I downloaded the latest Skype deb from:

When I try to open it with GNOME Software the install fails. The logs show:

(gnome-software:28815): Gs-WARNING **: failed to call gs_plugin_app_install on apt: GDBus.Error:org.debian.apt.TransactionFailed: error-unreadable-package-file: [Invalid UTF-8]

(gnome-software:28815): Gs-WARNING **: not saving error for (null): GDBus.Error:org.debian.apt.TransactionFailed: error-unreadable-package-file: [Invalid UTF-8]
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2017-08-01 (10 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
Package: gnome-software 3.20.5-0ubuntu0.16.04.6~featured1 [origin: LP-PPA-robert-ancell-gnome-software-featured-snap]
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.10.0-30.34~16.04.1-generic 4.10.17
Tags: xenial third-party-packages
Uname: Linux 4.10.0-30-generic x86_64
UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare scanner sudo
_MarkForUpload: True

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-software (Ubuntu):
status: New → Confirmed
Jeremy Bicha (jbicha) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1706574

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at

Changed in gnome-software (Ubuntu):
status: Confirmed → Incomplete

apport information

tags: added: apport-collected third-party-packages xenial
description: updated

apport information

apport information

apport information

Will Cooke (willcooke) wrote :

I'm running Robert's PPA for Software testing atm, but I can recreate this bug on the normal version as well (since that's when I saw it).

Changed in gnome-software (Ubuntu):
status: Incomplete → Confirmed
Jeremy Bicha (jbicha) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1708936, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

Robert says this is fixed but he didn't upload the fix to the Xenial SRU queue yet.

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