progress hangs at half when installing updates

Bug #1587189 reported by Donald Pellegrino
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Ubuntu Software was run manually. The Updates tab was selected and one update was reported. The item was OS Update. The button was clicked to install the update.

The expected behavior was that installation should proceed consistently to 100%.

The observed behavior is that the button label changes to Installing and the button progress bar progresses to about 50%. At 50% the progress stops and it just sits there without any other visible output to the X session. The Ubuntu Software application is still responsive. It is possible to select the All and Installed tabs and the display will update as expected. However, the Updates tab remains stuck on 50%.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubuntu-software 3.20.1+git20160426.1.a976144-ubuntu-xenial-0ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
Uname: Linux 4.4.0-22-generic x86_64
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
CurrentDesktop: Unity
Date: Mon May 30 17:58:55 2016
EcryptfsInUse: Yes
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Donald Pellegrino (donald-a-pellegrino) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-software (Ubuntu):
status: New → Confirmed
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.