Can't remove or launch some apps from Software

Bug #1563322 reported by Gunnar Hjalmarsson
32
This bug affects 5 people
Affects Status Importance Assigned to Milestone
gnome-software (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

= Known affected apps =

 - Google Chrome
 - Skype

= Description =

I went to the download page for Chrome, and chose to open with "Software Installer (default)" to install it directly. The installation worked as expected.
However, the "Remove" and "Launch" buttons in Software do not work for Google Chrome - nothing happens!

Another issue, very similar to this one affects me, but with every application I install. When I go to remove the applications they even show a progress bar, and disappear. BUT when I wait a few seconds, the page where the apps I removed were (in the installed tab) reload, and the apps I removed are there!

= How to reproduce =

 - download Google Chrome
 - install Google Chrome with "Software"
 - then try to remove or launch Google Chrome from Software.

 OR

 - download & install any app
 - then go to the installed tab of software and try to remove

These issues are possibly related to bug #1551707.

Tags: xenial yakkety
Revision history for this message
Gunnar Hjalmarsson (gunnarhj) wrote :
Revision history for this message
Alessandro Viprati (vipri-alessandro) wrote :

I tried today, just updated Ubuntu 16.04, to install Chrome: everything worked well and I didn't find the "could not find any google-chrome-stable" message.

But, I was thinking to upload the screenshot of my google-chrome installation (without error message), but neither "Launch" or "Remove" buttons work!!!
Can you confirm that both buttons don't work?

Revision history for this message
Gunnar Hjalmarsson (gunnarhj) wrote :

Tested again with gnome-software 3.20.1~git20160331.78d1aab-0ubuntu2. The "could not find" page did not show up this time, but just as Alessandro reported I could neither launch Google Chrome nor remove the package from gnome-software.

summary: - Two glitches when installing Google Chrome
+ Can't remove of launch Google Chrome from Software
summary: - Can't remove of launch Google Chrome from Software
+ Can't remove or launch Google Chrome from Software
Revision history for this message
Launchpad Janitor (janitor) wrote : Re: Can't remove or launch Google Chrome from Software

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-software (Ubuntu):
status: New → Confirmed
description: updated
description: updated
tags: added: xenial
Changed in gnome-software (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Gunnar Hjalmarsson (gunnarhj) wrote :

I encountered the problem with defunct Launch and Remove buttons also for Skype, installed from Canonical Partners (bug #1567630).

description: updated
summary: - Can't remove or launch Google Chrome from Software
+ Can't remove or launch some apps from Software
tags: added: yakkety
todd lange (hugeblank)
description: updated
todd lange (hugeblank)
description: updated
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