gnome-software crashed with SIGSEGV in g_menu_model_get_n_items()

[Anatoli Yakimovich]

gnome-software crashed on start

ProblemType: Crash
DistroRelease: Ubuntu 16.04
Package: gnome-software 3.19.92~git20160302.faa1f16-0ubuntu2
ProcVersionSignature: Ubuntu 4.4.0-8.23-generic 4.4.2
Uname: Linux 4.4.0-8-generic x86_64
ApportVersion: 2.20-0ubuntu3
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Mar 2 12:16:11 2016
ExecutablePath: /usr/bin/gnome-software
InstallationDate: Installed on 2015-10-25 (128 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
ProcCmdline: /usr/bin/gnome-software --gapplication-service
SegvAnalysis:
 Segfault happened at: 0x7f0ba350f440 <g_menu_model_get_n_items>: mov (%rdi),%rax
 PC (0x7f0ba350f440) ok
 source "(%rdi)" (0x00000000) not located in a known VMA region (needed readable region)!
 destination "%rax" ok
SegvReason: reading NULL VMA
Signal: 11
SourcePackage: gnome-software
StacktraceTop:
 g_menu_model_get_n_items () from /usr/lib/x86_64-linux-gnu/libgio-2.0.so.0
 ?? () from /usr/lib/x86_64-linux-gnu/libgtk-3.so.0
 ?? () from /usr/lib/x86_64-linux-gnu/libgtk-3.so.0
 ?? () from /usr/lib/x86_64-linux-gnu/gtk-3.0/modules/libunity-gtk-module.so
 ?? () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0
Title: gnome-software crashed with SIGSEGV in g_menu_model_get_n_items()
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin nopasswdlogin plugdev sambashare sudo

[Apport retracing service (apport)]

StacktraceTop:
 g_menu_model_get_n_items () from /tmp/apport_sandbox_JpzCfQ/usr/lib/x86_64-linux-gnu/libgio-2.0.so.0
 gtk_application_window_update_shell_shows_app_menu (window=0xb94290, settings=<optimized out>) at /build/gtk+3.0-qjgeoX/gtk+3.0-3.18.8/./gtk/gtkapplicationwindow.c:310
 gtk_application_window_real_realize (widget=0xb94290) at /build/gtk+3.0-qjgeoX/gtk+3.0-3.18.8/./gtk/gtkapplicationwindow.c:677
 hijacked_application_window_realize (widget=0xb94290) at ../../../src/main.c:579
 _g_closure_invoke_va () from /tmp/apport_sandbox_JpzCfQ/usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[liamdawe (liamdawe)]

I don't even have LIM turned on, and I still got this crash. The bug reporter said it was already logged and sent me to this bug.

[William Hua (attente)]

Hi, I can't seem to reproduce this with up-to-date Xenial 16.04 and GNOME Software 3.19.92~git20160304.279bc80-0ubuntu3. What version of libglib2.0-0, unity-gtk3-module and gnome-software do you have installed?

apt-cache policy libglib2.0-0 unity-gtk3-module gnome-software

[Anatoli Yakimovich (akelav)]

Hi,
Now I have installed:

libglib2.0-0 2.47.6-1
unity-gtk3-module 0.0.0+15.04.20150118-0ubuntu1
gnome-software 3.19.92~git20160304.279bc80-0ubuntu3

In up-to-date Xenial 16.04 Gnome software started, but notevery time (without any messages).

W dniu 04.03.2016 o 17:57, William Hua pisze:
> Hi, I can't seem to reproduce this with up-to-date Xenial 16.04 and
> GNOME Software 3.19.92~git20160304.279bc80-0ubuntu3. What version of
> libglib2.0-0, unity-gtk3-module and gnome-software do you have
> installed?
>
> apt-cache policy libglib2.0-0 unity-gtk3-module gnome-software
>

[kadirbalkis (kadirbalkis)]

re
libglib2.0-0:
  Installed: 2.47.6-1
  Candidate: 2.47.6-1
  Version table:
 *** 2.47.6-1 500
        500 http://mirror.ni.net.tr/ubuntu xenial/main amd64 Packages
        100 /var/lib/dpkg/status
unity-gtk3-module:
  Installed: 0.0.0+15.04.20150118-0ubuntu1
  Candidate: 0.0.0+15.04.20150118-0ubuntu1
  Version table:
 *** 0.0.0+15.04.20150118-0ubuntu1 500
        500 http://mirror.ni.net.tr/ubuntu xenial/main amd64 Packages
        100 /var/lib/dpkg/status
gnome-software:
  Installed: 3.19.92~git20160304.279bc80-0ubuntu3
  Candidate: 3.19.92~git20160304.279bc80-0ubuntu3
  Version table:
 *** 3.19.92~git20160304.279bc80-0ubuntu3 500
        500 http://mirror.ni.net.tr/ubuntu xenial/main amd64 Packages
        100 /var/lib/dpkg/status

[Launchpad Janitor (janitor)]

This bug was fixed in the package gnome-software - 3.19.92~git20160310.0c17ea0-0ubuntu1

---------------
gnome-software (3.19.92~git20160310.0c17ea0-0ubuntu1) xenial; urgency=medium

  * New upstream snapshot
  * debian/patches/apt-plugin.patch:
    - Correctly download changelogs (LP: #1554160)
  * debian/patches/disable-update-monitor.patch:
    - Disable the update monitor (LP: #1546649)
  * debian/patches/no-daemon.patch:
    - Fix crash (LP: #1552150)

 -- Robert Ancell <email address hidden> Thu, 10 Mar 2016 15:46:39 +1300

[Parikshit (sinha3m)]

(gnome-software:5735): Gs-WARNING **: failed to open plugin /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: /usr/lib/gs-plugins-9/libgs_plugin_xdg_app_reviews.so: cannot open shared object file: No such file or directory

I am getting this error as I tried opening gnome-software from terminal.

I see it says the problem has been fixed, I just now performed an update and I still have the problem.

Help needed !

[David Park (perdavidpark)]

Hi, I had the same problem with gnome-software not starting at all.
I found a solution that worked for me here:
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1606238/comments/12

what Ibrahim is suggesting is to remove all files in ~/.local/share/gnome-software
and then the application will start.

Best regards/
David Park