Cannot login to Gnome

Bug #2112080 reported by Mohammad Aghaie

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8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

After upgrading to Ubuntu 25.04, sometimes when login to gnome, after entering password, login screen freezes and nothing happen.
I should restart to login successfully.
I seems that systemd cannot start gnome.

ProblemType: Bug
DistroRelease: Ubuntu 25.04
Package: systemd 257.4-1ubuntu3
ProcVersionSignature: Ubuntu 6.14.0-15.15-generic 6.14.0
Uname: Linux 6.14.0-15-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.32.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Thu May 29 11:52:57 2025
InstallationDate: Installed on 2023-05-27 (733 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 001 Device 002: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
 Bus 001 Device 003: ID 13d3:56cb IMC Networks USB2.0 HD IR UVC WebCam
 Bus 001 Device 004: ID 8087:0026 Intel Corp. AX201 Bluetooth
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
MachineType: ASUSTeK COMPUTER INC. ZenBook UX434FQ_UX434FQ
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-15-generic root=/dev/mapper/vgubuntu-root ro quiet splash resume=UUID=b24f85b5-786e-4a83-8004-4e463cbde257 crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M vt.handoff=7
SourcePackage: systemd
SystemdFailedUnits:
 Error: command ['systemctl', 'status', '--full', '●'] failed with exit code 4: Invalid unit name "●" escaped as "\xe2\x97\x8f" (maybe you should use systemd-escape?).
 Unit \xe2\x97\x8f.service could not be found.
 ------
 Error: command ['systemctl', 'status', '--full', '●'] failed with exit code 4: Invalid unit name "●" escaped as "\xe2\x97\x8f" (maybe you should use systemd-escape?).
 Unit \xe2\x97\x8f.service could not be found.
UpgradeStatus: Upgraded to plucky on 2025-05-14 (15 days ago)
dmi.bios.date: 02/18/2021
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX434FQ.303
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX434FQ
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX434FQ.303:bd02/18/2021:br5.17:svnASUSTeKCOMPUTERINC.:pnZenBookUX434FQ_UX434FQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX434FQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX434FQ_UX434FQ
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Mohammad Aghaie (mohammad258) wrote :
affects: ubuntu → systemd (Ubuntu)
Revision history for this message
Paride Legovini (paride) wrote :

This is more likely a problem with the nvidia drivers. Reassigning accordingly.

affects: systemd (Ubuntu) → nvidia-graphics-drivers-570 (Ubuntu)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Next time you are able to finally log in, please run:

  journalctl -b-1 > journal1.txt
  journalctl -b-2 > journal2.txt
  journalctl -b-3 > journal3.txt

and attach the resulting text files here.

affects: nvidia-graphics-drivers-570 (Ubuntu) → gnome-shell (Ubuntu)
Changed in gnome-shell (Ubuntu):
status: New → Incomplete
Revision history for this message
Mohammad Aghaie (mohammad258) wrote :
Revision history for this message
Mohammad Aghaie (mohammad258) wrote :
Revision history for this message
Mohammad Aghaie (mohammad258) wrote :
Revision history for this message
Mohammad Aghaie (mohammad258) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thanks. Yes it looks like things are freezing but I can't tell why. Please try removing all custom extensions:

  cd ~/.local/share/gnome-shell/
  rm -rf extensions
  sudo apt remove gnome-shell-extensions

and then log in again. If that doesn't solve the issue then please check /var/crash/ for crashes.

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