Gnome Shell crash

[Vinícios dos Santos Mangueira]

the system starts to become extremely slow, the only thing that still responds, although extremely impaired, is the mouse pointer and shortly after it even freezes, the system restarts and reappears on the login screen.
The problem is evident even in normal use of the system, such as writing emails or browsing the internet.

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.5.0-35.35-generic 6.5.13
Uname: Linux 6.5.0-35-generic x86_64
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
BootLog: Error: [Errno 13] Permissão negada: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Jun 25 13:27:37 2024
DistroCodename: noble
DistroVariant: ubuntu
DkmsStatus: nvidia/535.183.01, 6.5.0-35-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] UHD Graphics 620 [1025:1193]
   Subsystem: Acer Incorporated [ALI] GM108M [GeForce MX130] [1025:119a]
InstallationDate: Installed on 2024-01-23 (155 days ago)
InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64 (20231016.1)
MachineType: Acer Aspire A515-51G
ProcEnviron:
 LANG=pt_BR.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.5.0-35-generic root=UUID=801f1e7c-3cd1-47c8-bc3c-0ef069e916bd ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg crash
UpgradeStatus: Upgraded to noble on 2024-05-28 (28 days ago)
dmi.bios.date: 01/03/2019
dmi.bios.release: 2.2
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.02
dmi.board.asset.tag: Type2 - Board Serial Number
dmi.board.name: Charmander_KL
dmi.board.vendor: KBL
dmi.board.version: V2.02
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V2.02
dmi.ec.firmware.release: 1.17
dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.02:bd01/03/2019:br2.2:efr1.17:svnAcer:pnAspireA515-51G:pvrV2.02:rvnKBL:rnCharmander_KL:rvrV2.02:cvnAcer:ct10:cvrV2.02:sku0000000000000000:
dmi.product.family: Aspire 5
dmi.product.name: Aspire A515-51G
dmi.product.sku: 0000000000000000
dmi.product.version: V2.02
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.120-2build1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.0.5-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Run these commands:
    journalctl -b0 > journal.txt
    journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.

2. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.