Updating to Ubuntu 23.10 (mantic) fails as the gnome-remote-desktop & gnome-shell packages are broken

[Peter]

Running do-release-upgrade on 23.04 (lunar), **ubuntu-desktop-minimal based** install:

2023-11-10 07:03:16,578 DEBUG nvidiaUpdate()
2023-11-10 07:03:20,125 INFO no old nvidia driver installed, installing no new
2023-11-10 07:03:20,125 DEBUG quirks: running PostDistUpgradeCache
2023-11-10 07:03:20,125 DEBUG running Quirks.PostDistUpgradeCache
2023-11-10 07:03:20,237 DEBUG Comparing 6.2.0-35 with
2023-11-10 07:03:20,237 DEBUG Comparing 6.2.0-36 with 6.2.0-35
2023-11-10 07:03:20,238 DEBUG Comparing 6.5.0-10 with 6.2.0-36
2023-11-10 07:03:20,554 ERROR Dist-upgrade failed: 'Broken packages after upgrade: gnome-remote-desktop, gnome-shell'
2023-11-10 07:03:20,564 DEBUG abort called

[Jeremy Bícha (jbicha)]

We need the full apt and upgrader logs to better understand why gnome-shell is broken.

The date you reported corresponds with when a mutter update was being pushed to -updates. Perhaps this is a bad interaction with Ubuntu's phased updates.

[Jeremy Bícha (jbicha)]

If the issue was phased updates, the upgrade should work fine today.

[Peter (vp2177)]

@jbicha
Which files are those are those in? /var/log/dist-upgrade/apt.log for apt logs I assume but where can I find full upgrader logs?

I worked around this issue by removing gnome-remote-desktop, and installing ubuntu-desktop in addition to ubuntu-desktop-minimal, and then the upgrade worked (somewhat - see https://bugs.launchpad.net/ubuntu/+source/friendly-recovery/+bug/2043394 ) so I can't reproduce now as I'm on 23.10

[Raziel Anarki (razielanarki)]

hi!

i've just upgraded from LTS to 23.04 and (with virtually no extra packages installed), and now i get the same error

ie: the upgrader thinking i need ppa-purge, while apt.log shows:

> # cat apt.log | grep "can't"
> libmutter-12-0:amd64 Depends on mutter-common-bin:amd64 < 44.3-0ubuntu1.1 -> 45.0-3ubuntu3.1 @ii umU > (= 44.3-0ubuntu1.1) can't be satisfied! (dep)
> libavcodec59:amd64 Depends on libswresample4:amd64 < 7:5.1.2-3ubuntu1 -> 7:6.0-6ubuntu1 @ii umU Ib > (= 7:5.1.2-3ubuntu1) can't be satisfied! (dep)
> libevent-core-2.1-7a:amd64 Depends on libevent-core-2.1-7:amd64 < 2.1.12-stable-8ubuntu3 -> 2.1.12-stable-9 @ii umU > (= 2.1.12-stable-8ubuntu3) can't be satisfied! (dep)
> libavfilter8:amd64 Depends on libswresample4:amd64 < 7:5.1.2-3ubuntu1 -> 7:6.0-6ubuntu1 @ii umU > (= 7:5.1.2-3ubuntu1) can't be satisfied! (dep)

[Raziel Anarki (razielanarki)]

here's the corresponing main.log:

> # cat main.log | grep "failed"
> 2023-11-24 08:28:40,359 ERROR Dist-upgrade failed: 'Broken packages after upgrade: gnome-remote-desktop, gnome-shell, mutter'

[Peter (vp2177)]

@razielanarki
If you `apt-get remove gnome-remote-desktop`, does the upgrade work then?

[Peter (vp2177)]

Also FWIW, I don't think this issue is due to external/3rd-party packages, I have never used PPAs and have no third-party packages at all:

> pro security-status --thirdparty
1794 packages installed:
     0 packages from third parties

You have no packages installed from a third party.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Geary Shull Jr (goldenmeaux)]

I'm having this issue as well. Here are my logs:
<a href="https://pastebin.com/8ygwMKgY">main.log</a>
<a href="https://pastebin.com/1CqpXAPe">apt.log</a>

I attempted to reinstall both packages reported in the log and have had no success. I am beginning to believe that the packages are fine. I'll remove the remote-desktop and see if that solves the issue

Oddly enough, the issue remains exactly the same, even with the remote-desktop removed outright. Sorry, I'm out of ideas at this point beyond a full reinstall.

[Christopher Sines (c-sines)]

I believe this issue is affecting me as well. The updater could not calculate the update, and asked me to use PPA-Purge. Main.log shows the following error:
2023-12-18 11:51:29,328 ERROR Dist-upgrade failed: 'Broken packages after upgrade: gnome-remote-desktop, gnome-shell'
2023-12-18 11:51:29,344 DEBUG abort called
My apt.log is attached.