Universal Access / Magnification / Zoom tracking problem

[Leona Devon]

Hi there.

background:
I have a visual disability so I use the zoom / magnifier feature.
Problem:
Firstly, if on a dialogue screen, for example settings, and you moved the mouse, to view another part of the box, t would snap back to the centre, it didn't seem to matter what tracking option I selected, it did the same.
Expectation:
I would expect the zoom area to remain focused on the mouse pointer, unless I hit a key if focused
on a text box or other action button.

Problem 2:
Another is, when writing in a text box, say like this form, it will track to the top left of the screen for no good reason, meaning I have to find the mouse and pull it back again, it will not track back when hitting the keyboard, these are easy to reproduce and I've made short vids of this happening if that helps (let me know where to post them if it does help).
Expectation:
Here I would expect the magnifier to centre on the text cursor and move along with it, unless the mouse point is moved, then move back if a key is pressed again.

Be great if we can get this bugs squished, let me know what information you need to help track this problem down.

Ubuntu 20.04 LTS, Universal Access, Magnification turned on, sorry don't know the package name.

Thanks.

Leona.
---
ProblemType: Bug
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 24.04
InstallationDate: Installed on 2024-05-06 (15 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
NonfreeKernelModules: nvidia_modeset nvidia
Package: gnome-shell 46.0-0ubuntu5.1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1
RelatedPackageVersions: mutter-common 46.0-1ubuntu9
Tags: noble
Uname: Linux 6.8.0-31-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sudo users
_MarkForUpload: True

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1935083/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Paul White (paulw2u)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to review all reported bugs in a timely manner.

I'm moving this to the 'gnome-shell' package so that it is brought to the attention of Ubuntu's Desktop Team.

If this is still an issue then please execute the following command only once, as it will automatically gather debugging information, in a terminal:

  apport-collect 1935083

and then change the status of the bug report to 'New'.

[Leona Devon (leonadevon)]

apport information

[Leona Devon (leonadevon)]

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[Leona Devon (leonadevon)]

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[Leona Devon (leonadevon)]

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[Leona Devon (leonadevon)]

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[Leona Devon (leonadevon)]

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[Leona Devon (leonadevon)]

Hi Paul.
Gosh was that almost 4 years ago, well now on 24.04 and yes the problem still exists, it seems a little more intermittent now, it will start to follow the text cursor then stop until the arrow key is pressed, then it comes back, then stops again, then it'll fly off to a random part of the screen and I have to drag it back again.
Anyway I've run the command you posted, I can't see how to change the status of this ticket to 'new' however, it's a bit busy, so I've probably not found the right button get.
Thanks for taking a look at this and helping to improve the accessibility of this otherwise great OS.