Ubuntu
gnome-shell package

Oh no! Something has gone wrong

Bug #1907239 reported by Alan Pope 🍺🐧🐱 🦄 on 2020-12-08

This bug report is a duplicate of: Bug #1897765: gnome-shell crashed with signal 5 in g_log("Error in freeze/thaw accounting") - JS ERROR: TypeError: actor.__animationInfo is undefined. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	gnome-shell (Ubuntu)	New	Undecided	Unassigned

Bug Description

I got the "Oh no!" screen.

The likely trigger was when I was playing a game and took a screenshot - where the environment is likely hard to reproduce because the game I'm playing that triggered the scenario isn't out yet. It can be built tho.

1) git clone https://github.com/mcphail/boa
2) git checkout core18
3) snapcraft --use-lxd
(wait a while, it's a monster snap)
4) snap install boa*.snap --dangerous
5) snap run boa
(wait for game to load to title screen)
6) press ALT+PrintScreen to get a screenshot

GNOME crashed at this point, giving me the "Oh no!" screen.

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: gnome-shell 3.38.1-1ubuntu1.1
ProcVersionSignature: Ubuntu 5.8.0-26.27-generic 5.8.14
Uname: Linux 5.8.0-26-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu50.2
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Dec 8 10:54:10 2020
DisplayManager: gdm3
InstallationDate: Installed on 2020-08-15 (114 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
RelatedPackageVersions: mutter-common 3.38.1-2ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to groovy on 2020-09-20 (78 days ago)

Tags:

Revision history for this message

Alan Pope 🍺🐧🐱 🦄 (popey) wrote on 2020-12-08:

journal.txt Edit (358.1 KiB, text/plain)
Dependencies.txt Edit (21.0 KiB, text/plain; charset="utf-8")
GsettingsChanges.txt Edit (3.7 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (116 bytes, text/plain; charset="utf-8")
RebootRequiredPkgs.txt Edit (131 bytes, text/plain; charset="utf-8")
ShellJournal.txt Edit (385.6 KiB, text/plain; charset="utf-8")
monitors.xml.txt Edit (4.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2020-12-09:

I'm not sure what the conditions are for that screen showing or failing to show (usually the latter in my experience), but your journal.txt says:

Dec 08 09:46:19 robot gnome-shell[1637760]: Error in freeze/thaw accounting
Dec 08 09:46:19 robot gnome-shell[1637760]: GNOME Shell crashed with signal 5
Dec 08 09:46:19 robot gnome-shell[1637760]: == Stack trace for context 0x55d585a44220 ==
Dec 08 09:46:19 robot gnome-shell[1637760]: #0 55d585f7f1d8 i resource:///org/gnome/shell/ui/windowManager.js:1384 (3fe24e7d03d0 @ 589)

so that's bug 1897765.