[regression] On-screen keyboard (OSK) on touch screen does not seem to work at all under Xorg in Focal

[albertvaka]

mutter 3.36.6-1ubuntu0.20.04.2 shows again the incorrect behavior that was fixed in https://bugs.launchpad.net/mutter/+bug/1880596
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.12
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-11-13 (2 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
Package: mutter 3.36.6-1ubuntu0.20.04.2
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=ca_ES.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.4.0-54.60-generic 5.4.65
Tags: focal
Uname: Linux 5.4.0-54-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.12
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-11-13 (3 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
Package: gnome-shell 3.36.4-1ubuntu1~20.04.2
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=ca_ES.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.4.0-54.60-generic 5.4.65
RelatedPackageVersions: mutter-common 3.36.6-1ubuntu0.20.04.2
Tags: focal
Uname: Linux 5.4.0-54-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1904237

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[albertvaka (albertvaka)]

apport information

[albertvaka (albertvaka)]

apport information

[Daniel van Vugt (vanvugt)]

Sorry that didn't quite work because the script doesn't understand the 'mutter' package. Please try running this again:

  apport-collect 1904237

[Daniel van Vugt (vanvugt)]

Also, what is the make and model of the laptop?

[albertvaka (albertvaka)]

> Also, what is the make and model of the laptop?

Doesn't matter, happens to every touch screen laptop.

[albertvaka (albertvaka)]

apport information

[albertvaka (albertvaka)]

apport information

[albertvaka (albertvaka)]

apport information

[albertvaka (albertvaka)]

apport information

[Mario Vukelic (kreuzsakra)]

Daniel, I am affected as well like in the previous bug. Model is Dell XPS 9575 2-in-1.
Shall I run the apport-collect as well?

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[albertvaka (albertvaka)]

Ping on this. Can somebody take a look at why this stopped working?

If you folks consider this is not important, I think the documentation should be updated to say touchscreen devices are not officially supported.

[Daniel van Vugt (vanvugt)]

Please try a live boot of Ubuntu 20.10 from USB:

  https://ubuntu.com/download/desktop

If the problem still occurs there then next please report it to the developers at:

  https://gitlab.gnome.org/GNOME/gnome-shell/issues

and tell us the new issue ID.