Gnome unresponsive JS ERROR: TypeError: windowActor is null

Bug #1890613 reported by Dave Chiluk
This bug affects 7 people
Affects Status Importance Assigned to Milestone
Fix Released
gnome-shell (Ubuntu)

Bug Description

gnome-shell becomes unresponsive after about 1 day. I'm able to interact with the window that had focus when the problem appears (in this case it was Chrome), but I'm unable to select or otherwise interact with other windows, the shell, dock, or indicators.

The logs are spammed with
gnome-shell[2916]: JS ERROR: TypeError: windowActor is null#012_addWindowEffect@resource:///org/gnome/shell/ui/closeDialog.js:90:28#012vfunc_show@resource:///org/gnome/shell/ui/closeDialog.js:162:14

This looks similar to but different enough from

I was using the i915 driver when this happened if that makes any difference

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-shell 3.36.4-1ubuntu1~20.04.1
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.6
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu Aug 6 09:08:32 2020
DisplayManager: gdm3
InstallationDate: Installed on 2020-06-12 (54 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200609)
 PATH=(custom, no user)
RelatedPackageVersions: mutter-common 3.36.4-0ubuntu0.20.04.2
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Dave Chiluk (chiluk) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

It appears this was reported upstream:

but that's been marked as a duplicate of:

which is also mentioned in bug 1841774. So maybe they are related.

Changed in gnome-shell (Ubuntu):
status: New → Confirmed
importance: Undecided → High
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

See also bug 1880405

Changed in gnome-shell:
status: Unknown → Fix Released
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