The screen freezes every now and then
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
gnome-shell (Ubuntu) |
Expired
|
Undecided
|
Unassigned |
Bug Description
The screen freezes every now and then.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSign
Uname: Linux 5.4.0-38-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckR
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Jun 23 15:36:58 2020
DistUpgraded: 2020-06-23 14:24:21,927 DEBUG Running PostInstallScript: './xorg_
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingI
GraphicsCard:
Intel Corporation HD Graphics 5500 [8086:1616] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company HD Graphics 5500 [103c:802d]
InstallationDate: Installed on 2020-04-25 (58 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: Hewlett-Packard HP Spectre Pro x360 G1
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to focal on 2020-06-23 (0 days ago)
dmi.bios.date: 12/17/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F.30
dmi.board.
dmi.board.name: 802D
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 58.51
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: 103C_5336AN G=N L=CON B=HP S=SPT
dmi.product.name: HP Spectre Pro x360 G1
dmi.product.sku: P7Q68PA#ABG
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102+
version.
version.
version.
version.
version.
version.
version.
Please:
1. Launch the 'Extensions' app and verify you only have the 3 default Ubuntu extensions. If you have any others then please disable them.
2. If you only have the 3 default Ubuntu extensions then please provide a screenshot of your desktop here, and then try disabling 'Ubuntu AppIndicators'.
3. If you have completed steps 1 and 2 and the problem still occurs then please check for crashes using these steps: https:/ /wiki.ubuntu. com/Bugs/ Responses# Missing_ a_crash_ report_ or_having_ a_.crash_ attachment