The screen freezes every now and then

Bug #1884732 reported by Adnan Quaium on 2020-06-23

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This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)

Bug Description

The screen freezes every now and then.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-38.42-generic 5.4.44
Uname: Linux 5.4.0-38-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Jun 23 15:36:58 2020
DistUpgraded: 2020-06-23 14:24:21,927 DEBUG Running PostInstallScript: './'
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
 Intel Corporation HD Graphics 5500 [8086:1616] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company HD Graphics 5500 [103c:802d]
InstallationDate: Installed on 2020-04-25 (58 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: Hewlett-Packard HP Spectre Pro x360 G1
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-38-generic root=UUID=079528a8-d4db-4fc9-b519-73521b170d15 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to focal on 2020-06-23 (0 days ago) 12/17/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F.30
dmi.board.asset.tag: Base Board Asset Tag 802D
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 58.51
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.30:bd12/17/2015:svnHewlett-Packard:pnHPSpectreProx360G1:pvr:rvnHewlett-Packard:rn802D:rvr58.51:cvnHewlett-Packard:ct10:cvrChassisVersion: 103C_5336AN G=N L=CON B=HP S=SPT HP Spectre Pro x360 G1
dmi.product.sku: P7Q68PA#ABG
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102+git2006181830.f44908~oibaf~f
version.libgl1-mesa-dri: libgl1-mesa-dri 20.2~git2006230730.3fec2f~oibaf~f
version.libgl1-mesa-glx: libgl1-mesa-glx 20.2~git2006230730.3fec2f~oibaf~f
version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Adnan Quaium (adnan.quaium) wrote :
Daniel van Vugt (vanvugt) wrote :


1. Launch the 'Extensions' app and verify you only have the 3 default Ubuntu extensions. If you have any others then please disable them.

2. If you only have the 3 default Ubuntu extensions then please provide a screenshot of your desktop here, and then try disabling 'Ubuntu AppIndicators'.

3. If you have completed steps 1 and 2 and the problem still occurs then please check for crashes using these steps:

affects: xorg (Ubuntu) → gnome-shell (Ubuntu)
Changed in gnome-shell (Ubuntu):
status: New → Incomplete
summary: - Xorg freeze
+ The screen freezes every now and then
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