gnome-shell crashes on lock screen

Bug #1866703 reported by Casey Marshall
30
This bug affects 6 people
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

After latest focal updates, gnome-shell crashes and I lose my entire session when I lock the screen.

c@slate:~$ dpkg -l | grep gnome-shell
ii gnome-shell 3.35.91-1ubuntu2 amd64 graphical shell for the GNOME desktop

c@slate:~$ lsb_release -rd
Description: Ubuntu Focal Fossa (development branch)
Release: 20.04

syslog at the time of crash shows:

Mar 9 15:40:59 slate gnome-shell[14000]: ClutterBoxLayout child Gjs_ui_shellEntry_CapsLockWarning natural height: 0.000000 < minimum 24.000000 for width 337.000000
Mar 9 15:40:59 slate kernel: [ 6402.118795] traps: gnome-shell[14000] trap int3 ip:7f7562fb60d5 sp:7fff34854e80 error:0 in libglib-2.0.so.0.6400.0[7f7562f7a000+84000]
Mar 9 15:40:59 slate quasselclient[14674]: Error reading events from display: Broken pipe
Mar 9 15:40:59 slate gsd-power[14200]: Error reading events from display: Broken pipe
Mar 9 15:40:59 slate gsd-media-keys[14199]: Error reading events from display: Broken pipe
Mar 9 15:40:59 slate evolution-alarm[14258]: Error reading events from display: Broken pipe
Mar 9 15:40:59 slate gsd-wacom[14211]: Error reading events from display: Broken pipe
Mar 9 15:40:59 slate update-notifier[15178]: Error reading events from display: Broken pipe
Mar 9 15:40:59 slate gsd-color[14190]: Error reading events from display: Broken pipe
Mar 9 15:40:59 slate gsd-keyboard[14196]: Error reading events from display: Broken pipe
Mar 9 15:40:59 slate systemd[1660]: gsd-power.service: Main process exited, code=exited, status=1/FAILURE
Mar 9 15:40:59 slate systemd[1660]: gsd-power.service: Failed with result 'exit-code'.
Mar 9 15:40:59 slate systemd[1660]: gsd-keyboard.service: Main process exited, code=exited, status=1/FAILURE
Mar 9 15:40:59 slate systemd[1660]: gsd-keyboard.service: Failed with result 'exit-code'.
Mar 9 15:40:59 slate systemd[1660]: gsd-media-keys.service: Main process exited, code=exited, status=1/FAILURE
Mar 9 15:40:59 slate systemd[1660]: gsd-media-keys.service: Failed with result 'exit-code'.
Mar 9 15:40:59 slate systemd[1660]: gsd-wacom.service: Main process exited, code=exited, status=1/FAILURE
Mar 9 15:40:59 slate systemd[1660]: gsd-wacom.service: Failed with result 'exit-code'.
Mar 9 15:40:59 slate systemd[1660]: Stopped target GNOME Keyboard handling.
Mar 9 15:40:59 slate systemd[1660]: Stopped target GNOME Media keys handling.
Mar 9 15:40:59 slate systemd[1660]: Stopped target GNOME Power management handling.
Mar 9 15:40:59 slate systemd[1660]: Stopped target GNOME Wacom handling.
Mar 9 15:40:59 slate systemd[1660]: gnome-shell-wayland.service: Main process exited, code=dumped, status=5/TRAP
Mar 9 15:40:59 slate gnome-shell[14035]: (EE) failed to read Wayland events: Broken pipe
Mar 9 15:40:59 slate gsd-media-keys[16326]: X connection to :0 broken (explicit kill or server shutdown).

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-shell 3.35.91-1ubuntu2
ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
Uname: Linux 5.4.0-14-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu18
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Mon Mar 9 15:49:14 2020
DisplayManager: gdm3
InstallationDate: Installed on 2018-08-26 (561 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
RelatedPackageVersions: mutter-common 3.35.91-1ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to focal on 2020-01-23 (46 days ago)

Revision history for this message
Casey Marshall (cmars) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1866044, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-shell (Ubuntu):
status: New → Confirmed
Revision history for this message
Frank (franksowa) wrote :

..same Problem

Revision history for this message
Ilari (ilarinews) wrote :

Same problem.

i@i-MacPro:~$ dpkg -l | grep gnome-shell
ii chrome-gnome-shell 10.1-5 all GNOME Shell extensions integration for web browsers
ii gnome-shell 3.36.2-1ubuntu1~20.04.1 amd64 graphical shell for the GNOME desktop
ii gnome-shell-common 3.36.2-1ubuntu1~20.04.1 all common files for the GNOME graphical shell
ii gnome-shell-extension-appindicator 33-1 all AppIndicator/KStatusNotifierItem support for GNOME Shell
ii gnome-shell-extension-desktop-icons 20.04.0-1 all desktop icon support for GNOME Shell
ii gnome-shell-extension-prefs 3.36.2-1ubuntu1~20.04.1 amd64 tool to enable / disable GNOME Shell extensions
ii gnome-shell-extension-ubuntu-dock 67ubuntu20.04.5 all Ubuntu Dock for GNOME Shell
ii gnome-shell-extension-weather 0~20170402.git34506a6-2 all weather extension for GNOME Shell
ii gnome-shell-extensions 3.36.1-1 all Extensions to extend functionality of GNOME Shell
ii gnome-shell-mailnag 3.28.0-0.1 amd64 mail notification extension for GNOME Shell
ii yaru-theme-gnome-shell 20.04.7 all Yaru GNOME Shell desktop theme from the Ubuntu Community

Revision history for this message
David Rasch (rasch) wrote :

Previous bug #1866044 reports being fixed in 3.36.0-2ubuntu1

I'm seeing crashes during lock screen with 3.36.1-5ubuntu2 often it's returning from suspend, but not sure if this is the only trigger.

after unlock, I see some window manager crash artifacts (weird window placement) and then Gnome-shell restarts and usually recovers.

Revision history for this message
David Rasch (rasch) wrote :

Ok, maybe Original Poster was seeing same bug, perhaps Ishould file another based upon the problem I'm seeing.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

More recent crashes during locking are generally bug 1877774.

Revision history for this message
David Rasch (rasch) wrote : Re: [Bug 1866703] Re: gnome-shell crashes on lock screen

Thank you!

On Wed, Jun 10, 2020, 22:10 Daniel van Vugt <email address hidden>
wrote:

> *** This bug is a duplicate of bug 1866044 ***
> https://bugs.launchpad.net/bugs/1866044
>
> More recent crashes during locking are generally bug 1877774.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1866703
>
> Title:
> gnome-shell crashes on lock screen
>
> To manage notifications about this bug go to:
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