Fractional Scaling shows a black bar on secondary monitor

Bug #1852864 reported by roland
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Fix Released
Low
Unassigned
mutter (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

The right part of the external screen shows a black bar when using fractional scaling.
This started happening this week.

Somebody else is also experiencing this problem:
* [ubuntu discourse post](https://discourse.ubuntu.com/t/x11-hidpi-scaling-available-for-testing-on-disco/10293/23)
* [photo](https://ubuntucommunity.s3-us-east-2.amazonaws.com/original/2X/5/509069037c78c1e5b461e526236ffeb207de1025.jpg)

Attached monitors:
* External 4K
* Laptop: qhd

Tried connection types:
* HDMI (30hz),
* HDMI over usb-c
* DP over usb-c

Fractional scaling was set up in this way:
`gsettings set org.gnome.mutter experimental-features "['x11-randr-fractional-scaling']"`

It doesn't seem to be monitor related.
It works when:
* using wayland
* turning off fractional scaling
* during boot and login

Installed software:
* ubuntu 19.04
* Gnome 3.32.1

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report. Not sure what desktop you are using but that screenshot isn't Ubuntu. Those HiDPI daemon settings don't exist in GNOME/Ubuntu.

Does it happen on Ubuntu as well? Could you add a journalctl log after getting the issue?

Changed in gnome-shell (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
roland (roland-micite) wrote :

I don't know about the HiDPI deamon. It's not my picture.
I did however experience the same problem.

The software used is a regular ubuntu 19.04 with the default window manager.

At the moment I can't connect the monitor. I'll try to get a journalctl log after experiencing
the issue when I do use the monitor again.

tags: added: disco xrandr-scaling
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please run:

  apport-collect 1852864

to send us more information about the machine.

summary: - Fractional Scaling shows a black bar
+ Fractional Scaling shows a black bar on secondary monitor
Changed in gnome-shell (Ubuntu):
status: Incomplete → New
tags: added: multimonitor
Changed in gnome-shell (Ubuntu):
status: New → Incomplete
Changed in mutter (Ubuntu):
status: New → Incomplete
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for reporting this bug to Ubuntu.
Ubuntu 19.04 (disco) reached end-of-life on January 23, 2020.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.

Changed in mutter (Ubuntu):
status: Incomplete → Won't Fix
Changed in gnome-shell (Ubuntu):
status: Incomplete → Won't Fix
Revision history for this message
roland (roland-micite) wrote :

Thank you for going through this issue.

I just tested the combination 19.10 with HDMI and the bug doesn't appear.
I'll try again later with DP over usb-c.

Revision history for this message
roland (roland-micite) wrote :

Let's close this issue. I can't reproduce this on Ubuntu 19.10.

One thing to note: The problem only showed up after some time with Ubuntu 19.04.
It worked for like a week before the problem arose.

Changed in gnome-shell (Ubuntu):
status: Won't Fix → Fix Released
Changed in mutter (Ubuntu):
status: Won't Fix → Fix Released
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