Dell XPS 13 9380 - Screen and input freezes / hangs temporarily
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
gnome-shell (Ubuntu) |
Won't Fix
|
Undecided
|
Unassigned |
Bug Description
Hello,
I have a new 2019 Dell XPS 13 (9380). I ordered the official Ubuntu edition from Dell which came with 18.04. I then upgraded it to 18.10 for a short while, before wiping it and installing 19.04 from a fresh ISO download after that was released. This is the non-touch non-4K version (13-inch 1080p). I have the i7 model with 16GB of RAM and an NVMe SSD (so the performance should be pretty good).
Sometimes when typing in Gnome Terminal, the screen just freezes for around 1 second. The cursor doesn't move, additional keypresses don't appear, and any moving content doesn't update. After the freeze stops, all the keypresses that occurred during the freeze do appear (they're not lost). Immediately after the freeze, I don't see anything in dmesg output that gives a clue. It almost feels how some old desktops did around 10-15 years ago when everything would lock up while waiting for slow HDD I/O, and then suddenly keypresses etc. would catch-up.
If there is something specific I should look for immediately after a freeze in order to debug further, please let me know.
Note that this happens both on battery power but also when plugged into the charger.
Someone else on AskUbuntu asked this question for the same model (9380), which sounds very similar to what I'm seeing on mine (the freezing part): https:/
Note that I filed https:/
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: xorg 1:7.7+19ubuntu12
ProcVersionSign
Uname: Linux 5.0.0-13-generic x86_64
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sun May 5 16:16:54 2019
DistUpgraded: Fresh install
DistroCodename: disco
DistroVariant: ubuntu
ExtraDebuggingI
GraphicsCard:
Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (prog-if 00 [VGA controller])
Subsystem: Dell UHD Graphics 620 (Whiskey Lake) [1028:08af]
InstallationDate: Installed on 2019-04-28 (6 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: Dell Inc. XPS 13 9380
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/29/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.2
dmi.board.name: 0KTW76
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: XPS
dmi.product.name: XPS 13 9380
dmi.product.sku: 08AF
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1
version.
version.
version.
version.
version.
version.
version.
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 19.04
GsettingsChanges:
b'org.gnome.shell' b'favorite-apps' redacted by apport
b'org.gnome.shell' b'had-bluetooth
b'org.
b'org.
InstallationDate: Installed on 2019-04-28 (8 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
Package: gnome-shell 3.32.0+
PackageArchitec
ProcVersionSign
Tags: disco
Uname: Linux 5.0.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip libvirt lpadmin plugdev sambashare sudo
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
DistUpgraded: Fresh install
DistroCodename: disco
DistroRelease: Ubuntu 19.04
DistroVariant: ubuntu
ExtraDebuggingI
GraphicsCard:
Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (prog-if 00 [VGA controller])
Subsystem: Dell UHD Graphics 620 (Whiskey Lake) [1028:08af]
InstallationDate: Installed on 2019-04-28 (8 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: Dell Inc. XPS 13 9380
Package: xorg 1:7.7+19ubuntu12
PackageArchitec
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
Tags: disco ubuntu
Uname: Linux 5.0.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip libvirt lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/29/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.2
dmi.board.name: 0KTW76
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: XPS
dmi.product.name: XPS 13 9380
dmi.product.sku: 08AF
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1
version.
version.
version.
version.
version.
version.
version.
Changed in gnome-shell (Ubuntu): | |
status: | Expired → New |
Please check that you haven't installed any gnome-shell extensions. If you have then please uninstall them all, reboot and retest.