Ubuntu
gnome-shell package

Crash after fade to black (lock screen or screensaver)

Bug #1814107 reported by Martin Lowinski
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Expired
High
Unassigned

Bug Description

When leaving my laptop inactive for over 15min (screensaver settings), gnome-shell crashes.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: gnome-shell 3.28.3-0ubuntu0.18.04.4
ProcVersionSignature: Ubuntu 4.15.0-44.47-generic 4.15.18
Uname: Linux 4.15.0-44-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
CurrentDesktop: GNOME
Date: Thu Jan 31 14:56:34 2019
DisplayManager: gdm3
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to bionic on 2018-06-15 (229 days ago)

Revision history for this message
Martin Lowinski (martin.lowinski) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-shell (Ubuntu):
status: New → Confirmed
Revision history for this message
Sebastien Bacher (seb128) wrote :

 Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

Changed in gnome-shell (Ubuntu):
importance: Undecided → High
status: Confirmed → Invalid
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please also uninstall all of the extensions you have installed:

'<email address hidden>'
'<email address hidden>'
'<email address hidden>'
'<email address hidden>'
'<email address hidden>'
'<email address hidden>'
'<email address hidden>'
'suspend-button@laserb'
'<email address hidden>'
'workspace-isolated-dash@n-yuki'
'<email address hidden>'
'<email address hidden>'
'<email address hidden>'
'<email address hidden>'

and tell us if that fixes the problem.

Changed in gnome-shell (Ubuntu):
status: Invalid → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for gnome-shell (Ubuntu) because there has been no activity for 60 days.]

Changed in gnome-shell (Ubuntu):
status: Incomplete → Expired
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