Activity log for bug #1809092

Date Who What changed Old value New value Message
2018-12-19 09:36:17 Christian Sarrasin bug added bug
2018-12-19 09:37:09 Christian Sarrasin affects gnome (Ubuntu) gnome-shell (Ubuntu)
2018-12-19 09:37:43 Christian Sarrasin summary gnome-shell 3.30.1-2ubuntu1.18.10.1 prevents DE access gnome-shell 3.30.1-2ubuntu1.18.10.1 prevents DE access (unable to login)
2018-12-19 09:38:21 Daniel van Vugt tags cosmic
2018-12-19 09:38:45 Christian Sarrasin description An upgrade to gnome-shell on 18.10 was recently released which made it impossible for me to log in to my DE. Upon typing my password, the gdm screen would disappear, only to re-appear a few seconds later. This was not a password typo as I didn't get the usual msg to that effect (I made at least 5 attempts, carefully typing my passwd). I solved the issue by switching to a terminal screen (using CTRL+ALT+F6 I believe), logging in, analyzing recent changes through /var/log/apt/history.log. Beside the gnome-shell packages, a handful of Wayland packages were also upgraded as follows (I use X.org so left those alone): Start-Date: 2018-12-19 09:13:20 Commandline: aptdaemon role='role-commit-packages' sender=':1.8821' Upgrade: libwayland-egl1:amd64 (1.16.0-1ubuntu1, 1.16.0-1ubuntu1.1), keybase:amd64 (2.11.0-20181204152506.f11f4191e3, 2.13.0-20181218221625.d72e065cbe), gnome-tweak-tool:amd64 (3.30.1-1, 3.30.2-0ubuntu1), gnome-tweaks:amd64 (3.30.1-1, 3.30.2-0ubuntu1), libwayland-client0:amd64 (1.16.0-1ubuntu1, 1.16.0-1ubuntu1.1), gnome-shell-common:amd64 (3.30.1-2ubuntu1, 3.30.1-2ubuntu1.18.10.1), gnome-shell:amd64 (3.30.1-2ubuntu1, 3.30.1-2ubuntu1.18.10.1), libwayland-server0:amd64 (1.16.0-1ubuntu1, 1.16.0-1ubuntu1.1), libwayland-cursor0:amd64 (1.16.0-1ubuntu1, 1.16.0-1ubuntu1.1) End-Date: 2018-12-19 09:13:31 I solved the issue by downgrading the just-updated gnome-shell packages as follows: sudo apt install gnome-shell-common=3.30.1-2ubuntu1 gnome-shell=3.30.1-2ubuntu1 Having done this, I switched back to the GDM screen and managed to log in as normal. I couldn't find anything useful in system logs but please let me know if there's a way to collect such info. One thing I'm using which differs from stock 18.10 is the System76 "Pop" theme (let me know if you need details). Presumably a theme cannot cause such issues and/or if the new version of gnome-shell is meant to be incompatible with themes other than Yaru, this should be clearly documented. The problematic versions are the "Candidate" shown below: gnome-shell: Installed: 3.30.1-2ubuntu1 Candidate: 3.30.1-2ubuntu1.18.10.1 Version table: 3.30.1-2ubuntu1.18.10.1 500 500 http://ch.archive.ubuntu.com/ubuntu cosmic-updates/main amd64 Packages *** 3.30.1-2ubuntu1 500 500 http://ch.archive.ubuntu.com/ubuntu cosmic/main amd64 Packages 100 /var/lib/dpkg/status gnome-shell-common: Installed: 3.30.1-2ubuntu1 Candidate: 3.30.1-2ubuntu1.18.10.1 Version table: 3.30.1-2ubuntu1.18.10.1 500 500 http://ch.archive.ubuntu.com/ubuntu cosmic-updates/main amd64 Packages 500 http://ch.archive.ubuntu.com/ubuntu cosmic-updates/main i386 Packages *** 3.30.1-2ubuntu1 500 500 http://ch.archive.ubuntu.com/ubuntu cosmic/main amd64 Packages 500 http://ch.archive.ubuntu.com/ubuntu cosmic/main i386 Packages 100 /var/lib/dpkg/status An upgrade to gnome-shell on 18.10 was recently released which made it impossible for me to log in to my DE. Upon typing my password, the gdm screen would disappear, only to re-appear a few seconds later. This was not a password typo as I didn't get the usual msg to that effect (I made at least 5 attempts, carefully typing my passwd). I solved the issue by switching to a terminal screen (using CTRL+ALT+F6 I believe), logging in, analyzing recent changes through /var/log/apt/history.log. Beside the gnome-shell packages, a handful of Wayland packages were also upgraded as follows (I use X.org so left those alone): Start-Date: 2018-12-19 09:13:20 Commandline: aptdaemon role='role-commit-packages' sender=':1.8821' Upgrade: libwayland-egl1:amd64 (1.16.0-1ubuntu1, 1.16.0-1ubuntu1.1), keybase:amd64 (2.11.0-20181204152506.f11f4191e3, 2.13.0-20181218221625.d72e065cbe), gnome-tweak-tool:amd64 (3.30.1-1, 3.30.2-0ubuntu1), gnome-tweaks:amd64 (3.30.1-1, 3.30.2-0ubuntu1), libwayland-client0:amd64 (1.16.0-1ubuntu1, 1.16.0-1ubuntu1.1), gnome-shell-common:amd64 (3.30.1-2ubuntu1, 3.30.1-2ubuntu1.18.10.1), gnome-shell:amd64 (3.30.1-2ubuntu1, 3.30.1-2ubuntu1.18.10.1), libwayland-server0:amd64 (1.16.0-1ubuntu1, 1.16.0-1ubuntu1.1), libwayland-cursor0:amd64 (1.16.0-1ubuntu1, 1.16.0-1ubuntu1.1) End-Date: 2018-12-19 09:13:31 I solved the issue by downgrading the just-updated gnome-shell packages as follows: sudo apt install gnome-shell-common=3.30.1-2ubuntu1 gnome-shell=3.30.1-2ubuntu1 Having done this, I switched back to the GDM screen and managed to log in as normal. I couldn't find any smoking gun in system logs but please let me know if there's a way to collect any useful debug info. One thing I'm using which differs from stock 18.10 is the System76 "Pop" theme (let me know if you need details). Presumably a theme cannot cause such issues and/or if the new version of gnome-shell is meant to be incompatible with themes other than Yaru, this should be clearly documented. The problematic versions are the "Candidate" shown below: gnome-shell:   Installed: 3.30.1-2ubuntu1   Candidate: 3.30.1-2ubuntu1.18.10.1   Version table:      3.30.1-2ubuntu1.18.10.1 500         500 http://ch.archive.ubuntu.com/ubuntu cosmic-updates/main amd64 Packages  *** 3.30.1-2ubuntu1 500         500 http://ch.archive.ubuntu.com/ubuntu cosmic/main amd64 Packages         100 /var/lib/dpkg/status gnome-shell-common:   Installed: 3.30.1-2ubuntu1   Candidate: 3.30.1-2ubuntu1.18.10.1   Version table:      3.30.1-2ubuntu1.18.10.1 500         500 http://ch.archive.ubuntu.com/ubuntu cosmic-updates/main amd64 Packages         500 http://ch.archive.ubuntu.com/ubuntu cosmic-updates/main i386 Packages  *** 3.30.1-2ubuntu1 500         500 http://ch.archive.ubuntu.com/ubuntu cosmic/main amd64 Packages         500 http://ch.archive.ubuntu.com/ubuntu cosmic/main i386 Packages         100 /var/lib/dpkg/status
2018-12-19 09:41:53 Daniel van Vugt tags cosmic cosmic regression-update
2018-12-19 09:47:10 Daniel van Vugt gnome-shell (Ubuntu): status New Incomplete
2018-12-25 14:30:22 Christian Sarrasin attachment added prevboot.txt https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1809092/+attachment/5224875/+files/prevboot.txt
2018-12-25 14:33:43 Christian Sarrasin gnome-shell (Ubuntu): status Incomplete New
2019-01-07 07:32:10 Daniel van Vugt gnome-shell (Ubuntu): status New Incomplete
2019-01-07 07:32:35 Daniel van Vugt summary gnome-shell 3.30.1-2ubuntu1.18.10.1 prevents DE access (unable to login) gnome-shell 3.30.1-2ubuntu1.18.10.1 fails to start with JS ERROR: Error: No valid stylesheet found for 'Yaru/gnome-shell.css'
2019-01-17 01:55:45 Daniel van Vugt gnome-shell (Ubuntu): status Incomplete Invalid
2020-08-27 20:32:25 Anthony Chen gnome-shell (Ubuntu): status Invalid Confirmed
2020-08-27 20:33:24 Anthony Chen gnome-shell (Ubuntu): status Confirmed New
2020-08-27 21:07:29 Anthony Chen tags cosmic regression-update cosmic focal regression-update
2020-08-31 15:25:36 Brian Murray gnome-shell (Ubuntu): status New Invalid