Activity log for bug #1754425

Date Who What changed Old value New value Message
2018-03-08 17:45:33 tom bug added bug
2018-03-08 18:02:54 Jeremy Bícha marked as duplicate 1753776
2018-03-08 18:36:53 tom removed duplicate marker 1753776
2018-03-09 02:40:56 Daniel van Vugt gnome-shell (Ubuntu): status New Incomplete
2018-03-09 07:25:48 Daniel van Vugt description It's impossible to make a normal bug report, so here's the best I can describe: EVERY login to gnome, there is a moment after I enter my password and press return, where whole screen goes small-resolution (cursor small, all text and boxes get smaller), and best way to describe it is "colorful static" pattern replaces the purple/black. After this hiccup, a moment of black, then taken to the gnome desktop. Things work fine. If I close the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally", in that after I login, I get the "familiar" "colorful static" splash screen before being taken to normal functional gnome desktop experience. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) If I close the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally", in that after I login, I get the "familiar" "colorful static" splash screen before being taken to normal functional gnome desktop experience. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install)
2018-03-09 07:25:51 Daniel van Vugt gnome-shell (Ubuntu): status Incomplete New
2018-03-09 07:26:35 Daniel van Vugt description If I close the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally", in that after I login, I get the "familiar" "colorful static" splash screen before being taken to normal functional gnome desktop experience. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) If I close the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install)
2018-03-09 07:31:21 Daniel van Vugt gnome-shell (Ubuntu): status New Incomplete
2018-03-09 07:31:28 Daniel van Vugt bug task added linux (Ubuntu)
2018-03-09 07:31:33 Daniel van Vugt linux (Ubuntu): status New Incomplete
2018-03-13 02:41:36 Daniel van Vugt description If I close the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) If I open the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install)
2018-03-13 04:19:22 tom attachment added dmesg.text https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1754425/+attachment/5077678/+files/dmesg.text
2018-03-13 05:05:54 Daniel van Vugt bug added subscriber Daniel van Vugt
2018-03-13 05:05:57 Daniel van Vugt linux (Ubuntu): status Incomplete New
2018-03-13 05:06:00 Daniel van Vugt gnome-shell (Ubuntu): status Incomplete Invalid
2018-03-13 05:07:35 Daniel van Vugt summary 18.04 3.27 Gnome-shell Near-Fatalities Lots of pcieport and nvme kernel errors on resuming from sleep - system non-responsive
2018-03-13 05:08:40 Daniel van Vugt summary Lots of pcieport and nvme kernel errors on resuming from sleep - system non-responsive Lots of pcieport and nvme kernel errors - system non-responsive
2018-03-13 05:30:07 Ubuntu Kernel Bot linux (Ubuntu): status New Incomplete
2018-03-13 06:19:41 tom tags amd64 apport-bug bionic amd64 apport-bug apport-collected bionic
2018-03-13 06:19:42 tom description If I open the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) If I open the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc.
2018-03-13 06:19:44 tom attachment added AlsaInfo.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077749/+files/AlsaInfo.txt
2018-03-13 06:19:46 tom attachment added CRDA.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077750/+files/CRDA.txt
2018-03-13 06:19:49 tom attachment added CurrentDmesg.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077751/+files/CurrentDmesg.txt
2018-03-13 06:19:50 tom attachment added IwConfig.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077752/+files/IwConfig.txt
2018-03-13 06:19:52 tom attachment added JournalErrors.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077753/+files/JournalErrors.txt
2018-03-13 06:19:53 tom attachment added Lspci.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077754/+files/Lspci.txt
2018-03-13 06:19:54 tom attachment added Lsusb.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077755/+files/Lsusb.txt
2018-03-13 06:19:55 tom attachment added ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077756/+files/ProcCpuinfo.txt
2018-03-13 06:19:57 tom attachment added ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077757/+files/ProcCpuinfoMinimal.txt
2018-03-13 06:19:58 tom attachment added ProcInterrupts.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077758/+files/ProcInterrupts.txt
2018-03-13 06:20:00 tom attachment added ProcModules.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077759/+files/ProcModules.txt
2018-03-13 06:20:02 tom attachment added PulseList.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077760/+files/PulseList.txt
2018-03-13 06:20:03 tom attachment added RfKill.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077761/+files/RfKill.txt
2018-03-13 06:20:05 tom attachment added UdevDb.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077762/+files/UdevDb.txt
2018-03-13 06:20:08 tom attachment added WifiSyslog.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077763/+files/WifiSyslog.txt
2018-03-13 06:20:49 tom description If I open the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. If I open the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc.
2018-03-13 06:20:50 tom attachment added AlsaInfo.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077764/+files/AlsaInfo.txt
2018-03-13 06:20:52 tom attachment added CRDA.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077765/+files/CRDA.txt
2018-03-13 06:20:55 tom attachment added CurrentDmesg.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077766/+files/CurrentDmesg.txt
2018-03-13 06:20:56 tom attachment added IwConfig.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077767/+files/IwConfig.txt
2018-03-13 06:20:58 tom attachment added JournalErrors.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077768/+files/JournalErrors.txt
2018-03-13 06:21:00 tom attachment added Lspci.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077769/+files/Lspci.txt
2018-03-13 06:21:01 tom attachment added Lsusb.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077770/+files/Lsusb.txt
2018-03-13 06:21:03 tom attachment added ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077771/+files/ProcCpuinfo.txt
2018-03-13 06:21:05 tom attachment added ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077772/+files/ProcCpuinfoMinimal.txt
2018-03-13 06:21:06 tom attachment added ProcInterrupts.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077773/+files/ProcInterrupts.txt
2018-03-13 06:21:08 tom attachment added ProcModules.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077774/+files/ProcModules.txt
2018-03-13 06:21:09 tom attachment added PulseList.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077775/+files/PulseList.txt
2018-03-13 06:21:11 tom attachment added RfKill.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077776/+files/RfKill.txt
2018-03-13 06:21:13 tom attachment added UdevDb.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077777/+files/UdevDb.txt
2018-03-13 06:21:16 tom attachment added WifiSyslog.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5077778/+files/WifiSyslog.txt
2018-03-13 06:21:28 tom linux (Ubuntu): status Incomplete Confirmed
2018-03-15 14:58:38 tom description If I open the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. If I open the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (12 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc.
2018-03-15 14:58:40 tom attachment added AlsaInfo.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080479/+files/AlsaInfo.txt
2018-03-15 14:58:42 tom attachment added CRDA.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080480/+files/CRDA.txt
2018-03-15 14:58:45 tom attachment added CurrentDmesg.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080481/+files/CurrentDmesg.txt
2018-03-15 14:58:46 tom attachment added IwConfig.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080482/+files/IwConfig.txt
2018-03-15 14:58:48 tom attachment added JournalErrors.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080483/+files/JournalErrors.txt
2018-03-15 14:58:50 tom attachment added Lspci.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080484/+files/Lspci.txt
2018-03-15 14:58:51 tom attachment added Lsusb.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080485/+files/Lsusb.txt
2018-03-15 14:58:53 tom attachment added ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080486/+files/ProcCpuinfo.txt
2018-03-15 14:58:55 tom attachment added ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080487/+files/ProcCpuinfoMinimal.txt
2018-03-15 14:58:56 tom attachment added ProcInterrupts.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080488/+files/ProcInterrupts.txt
2018-03-15 14:58:58 tom attachment added ProcModules.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080489/+files/ProcModules.txt
2018-03-15 14:58:59 tom attachment added PulseList.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080490/+files/PulseList.txt
2018-03-15 14:59:01 tom attachment added RfKill.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080491/+files/RfKill.txt
2018-03-15 14:59:04 tom attachment added UdevDb.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080492/+files/UdevDb.txt
2018-03-15 14:59:09 tom attachment added WifiSyslog.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080493/+files/WifiSyslog.txt
2018-03-15 15:01:36 tom description If I open the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (12 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. If I open the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (12 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (12 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc.
2018-03-15 15:01:37 tom attachment added AlsaInfo.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080495/+files/AlsaInfo.txt
2018-03-15 15:01:39 tom attachment added CRDA.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080496/+files/CRDA.txt
2018-03-15 15:01:41 tom attachment added CurrentDmesg.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080497/+files/CurrentDmesg.txt
2018-03-15 15:01:44 tom attachment added IwConfig.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080498/+files/IwConfig.txt
2018-03-15 15:01:47 tom attachment added JournalErrors.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080499/+files/JournalErrors.txt
2018-03-15 15:01:49 tom attachment added Lspci.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080500/+files/Lspci.txt
2018-03-15 15:01:50 tom attachment added Lsusb.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080501/+files/Lsusb.txt
2018-03-15 15:01:52 tom attachment added ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080502/+files/ProcCpuinfo.txt
2018-03-15 15:01:53 tom attachment added ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080503/+files/ProcCpuinfoMinimal.txt
2018-03-15 15:01:54 tom attachment added ProcInterrupts.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080504/+files/ProcInterrupts.txt
2018-03-15 15:01:56 tom attachment added ProcModules.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080505/+files/ProcModules.txt
2018-03-15 15:01:58 tom attachment added PulseList.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080506/+files/PulseList.txt
2018-03-15 15:02:00 tom attachment added RfKill.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080507/+files/RfKill.txt
2018-03-15 15:02:03 tom attachment added UdevDb.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080508/+files/UdevDb.txt
2018-03-15 15:02:08 tom attachment added WifiSyslog.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5080509/+files/WifiSyslog.txt
2018-03-16 02:04:48 Daniel van Vugt linux (Ubuntu): status Confirmed Incomplete
2018-03-18 15:58:07 tom description If I open the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (12 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (12 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. If I open the lid, it seems that the computer flat-out doesn't wake up. HOWEVER, if I wait patiently more than 20 seconds, and press (not hold) the power button, SOMETIMES, the computer will "snap out of it" and come back to my desktop. Although RAM is 25% used, and CPU usage is around 25-50% or less (depending on apps), mouse will regularly freeze up for some seconds every 10 seconds or so. Wifi will claim to be "on", but there aren't any networks in the "select network" dialogue. Turning wifi off and then on does not fix this problem. So I'll be in this terrifying state of non-responsive every few seconds computer, with no ability to reconnect to networks and report bug. I force restart. The first restart, upon login, will hang indefinitely on a purple screen with the cursor in the middle. I will have to force restart again. Upon 2nd restart, it will boot "normally". ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.27.92-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 Uname: Linux 4.15.0-10-generic x86_64 ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Mar 8 12:38:24 2018 DisplayManager: gdm3 InstallationDate: Installed on 2018-03-02 (5 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) ProcEnviron:  TERM=xterm-256color  PATH=(custom, no user)  XDG_RUNTIME_DIR=<set>  LANG=en_US.UTF-8  SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (10 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (12 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 1387 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (12 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-10-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3 RelatedPackageVersions: linux-restricted-modules-4.15.0-10-generic N/A linux-backports-modules-4.15.0-10-generic N/A linux-firmware 1.172 Tags: bionic Uname: Linux 4.15.0-10-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.8-0ubuntu10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0p: tom 1399 F...m pulseaudio /dev/snd/controlC0: tom 1399 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-03-02 (15 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180228) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 04f3:24a1 Elan Microelectronics Corp. Bus 001 Device 002: ID 0cf3:e301 Atheros Communications, Inc. Bus 001 Device 004: ID 1bcf:2b95 Sunplus Innovation Technology Inc. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9560 Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-12-generic.efi.signed root=UUID=9ccc05c8-ea98-4229-a4d3-6d3a292df6df ro quiet splash acpi_rev_override=1 vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-12.13-generic 4.15.7 RelatedPackageVersions: linux-restricted-modules-4.15.0-12-generic N/A linux-backports-modules-4.15.0-12-generic N/A linux-firmware 1.173 Tags: bionic Uname: Linux 4.15.0-12-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 01/25/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.7.1 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.7.1:bd01/25/2018:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc.
2018-03-18 15:58:10 tom attachment added AlsaInfo.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083285/+files/AlsaInfo.txt
2018-03-18 15:58:12 tom attachment added CRDA.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083286/+files/CRDA.txt
2018-03-18 15:58:15 tom attachment added CurrentDmesg.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083287/+files/CurrentDmesg.txt
2018-03-18 15:58:19 tom attachment added IwConfig.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083288/+files/IwConfig.txt
2018-03-18 15:58:24 tom attachment added JournalErrors.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083289/+files/JournalErrors.txt
2018-03-18 15:58:26 tom attachment added Lspci.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083290/+files/Lspci.txt
2018-03-18 15:58:28 tom attachment added ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083291/+files/ProcCpuinfo.txt
2018-03-18 15:58:30 tom attachment added ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083292/+files/ProcCpuinfoMinimal.txt
2018-03-18 15:58:32 tom attachment added ProcInterrupts.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083293/+files/ProcInterrupts.txt
2018-03-18 15:58:34 tom attachment added ProcModules.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083294/+files/ProcModules.txt
2018-03-18 15:58:36 tom attachment added PulseList.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083295/+files/PulseList.txt
2018-03-18 15:58:38 tom attachment added RfKill.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083296/+files/RfKill.txt
2018-03-18 15:58:42 tom attachment added UdevDb.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083297/+files/UdevDb.txt
2018-03-18 15:58:45 tom attachment added WifiSyslog.txt https://bugs.launchpad.net/bugs/1754425/+attachment/5083298/+files/WifiSyslog.txt
2018-05-21 04:17:42 Launchpad Janitor linux (Ubuntu): status Incomplete Expired