Wifi icon becomes a white square when connection lost.

Bug #1710425 reported by Charlie Luna on 2017-08-12
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Medium
Unassigned

Bug Description

When my laptop has been idle for a little while, somewhere between 30 minutes to an hour, my wifi connection will drop and disappear and a small white box will present where the name of my connection should in the window for connections, battery percentage/time, etc. I'm attaching screen grabs for analysis.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: gnome-shell 3.24.3-0ubuntu1
ProcVersionSignature: Ubuntu 4.12.0-11.12-generic 4.12.5
Uname: Linux 4.12.0-11-generic x86_64
ApportVersion: 2.20.6-0ubuntu5
Architecture: amd64
CurrentDesktop: GNOME
Date: Sat Aug 12 16:00:39 2017
DisplayManager: gdm3
GsettingsChanges:
 b'org.gnome.shell' b'app-picker-view' b'uint32 1'
 b'org.gnome.shell' b'favorite-apps' b"['org.gnome.Nautilus.desktop', 'firefox.desktop', 'thunderbird.desktop', 'hexchat.desktop', 'libreoffice-writer.desktop', 'libreoffice-calc.desktop', 'org.gnome.Terminal.desktop', 'org.gnome.Software.desktop', 'gnome-control-center.desktop']"
 b'org.gnome.desktop.interface' b'gtk-im-module' b"'gtk-im-context-simple'"
 b'org.gnome.desktop.interface' b'gtk-color-scheme' b"'selected_bg_color:#3465a4;selected_fg_color:#ffffff;'"
InstallationDate: Installed on 2017-08-09 (3 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170809)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)

Charlie Luna (metalbiker) wrote :
Daniel van Vugt (vanvugt) wrote :
Download full text (4.4 KiB)

According to your attached log it appears the wifi problem is a lower-level kernel/hardware/environmental problem:

Aug 12 15:23:29 username-Lenovo-ideapad-310-15ABR kernel: rtlwifi: AP off, try to reconnect now
Aug 12 15:23:29 username-Lenovo-ideapad-310-15ABR NetworkManager[480]: <warn> [1502576609.3158] sup-iface[0x6cab43d5e0,wlp1s0]: connection disconnected (reason -4)
Aug 12 15:25:22 username-Lenovo-ideapad-310-15ABR kernel: rtlwifi: AP off, try to reconnect now
Aug 12 15:25:22 username-Lenovo-ideapad-310-15ABR NetworkManager[480]: <warn> [1502576722.2160] sup-iface[0x6cab43d5e0,wlp1s0]: connection disconnected (reason -4)
Aug 12 15:25:42 username-Lenovo-ideapad-310-15ABR kernel: rtlwifi: AP off, try to reconnect now
Aug 12 15:25:42 username-Lenovo-ideapad-310-15ABR NetworkManager[480]: <warn> [1502576742.3840] sup-iface[0x6cab43d5e0,wlp1s0]: connection disconnected (reason -4)
Aug 12 15:25:58 username-Lenovo-ideapad-310-15ABR NetworkManager[480]: <warn> [1502576758.0536] device (wlp1s0): link timed out.
Aug 12 15:25:58 username-Lenovo-ideapad-310-15ABR NetworkManager[480]: <warn> [1502576758.0604] device (wlp1s0): Activation: failed for connection 'MySpectrumWiFiec-2G'
Aug 12 15:25:58 username-Lenovo-ideapad-310-15ABR deja-dup-monito[2371]: Source ID 237 was not found when attempting to remove it
Aug 12 15:25:58 username-Lenovo-ideapad-310-15ABR gsd-sharing[1120]: Failed to StopUnit service: GDBus.Error:org.freedesktop.systemd1.NoSuchUnit: Unit rygel.service not loaded.
Aug 12 15:25:58 username-Lenovo-ideapad-310-15ABR NetworkManager[480]: <warn> [1502576758.3355] sup-iface[0x6cab43d5e0,wlp1s0]: connection disconnected (reason -3)
Aug 12 15:26:01 username-Lenovo-ideapad-310-15ABR deja-dup-monito[2371]: Source ID 237 was not found when attempting to remove it
Aug 12 15:26:01 username-Lenovo-ideapad-310-15ABR gsd-sharing[1120]: Failed to StopUnit service: GDBus.Error:org.freedesktop.systemd1.NoSuchUnit: Unit rygel.service not loaded.
Aug 12 15:26:01 username-Lenovo-ideapad-310-15ABR systemd-resolved[647]: Using degraded feature set (UDP) for DNS server 192.168.1.1.
Aug 12 15:26:03 username-Lenovo-ideapad-310-15ABR colord[1393]: failed to get session [pid 5025]: No data available
Aug 12 15:26:03 username-Lenovo-ideapad-310-15ABR NetworkManager[480]: <warn> [1502576763.2316] dhcp6 (wlp1s0): hostname is not a FQDN, it will be ignored
Aug 12 15:26:27 username-Lenovo-ideapad-310-15ABR kernel: rtlwifi: AP off, try to reconnect now
Aug 12 15:26:27 username-Lenovo-ideapad-310-15ABR NetworkManager[480]: <warn> [1502576787.8924] sup-iface[0x6cab43d5e0,wlp1s0]: connection disconnected (reason -4)
Aug 12 15:26:43 username-Lenovo-ideapad-310-15ABR NetworkManager[480]: <warn> [1502576803.0553] device (wlp1s0): link timed out.
Aug 12 15:26:43 username-Lenovo-ideapad-310-15ABR NetworkManager[480]: <warn> [1502576803.0620] device (wlp1s0): Activation: failed for connection 'MySpectrumWiFiec-2G'
Aug 12 15:26:43 username-Lenovo-ideapad-310-15ABR gsd-sharing[1120]: Failed to StopUnit service: GDBus.Error:org.freedesktop.systemd1.NoSuchUnit: Unit rygel.service not loaded.
Aug 12 15:26:46 username-Lenovo-ideapad-310-15ABR gsd-sharing[1120]: Failed to...

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Daniel van Vugt (vanvugt) wrote :

... so lack of wifi is not a gnome-shell bug. But the rendering of a white square is a gnome-shell bug.

summary: - *july/august shakedown* wifi connection disappears and drops during idle
- time.
+ Wifi icon becomes a white square when connection lost.
Changed in gnome-shell (Ubuntu):
importance: Undecided → Medium
tags: added: gnome-17.10
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