black screen after suspend

Bug #1710350 reported by Fusion on 2017-08-12

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This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)

Bug Description

ubuntu 17.10 (gnome 3.24.2)
GeForce GTX 1050 Ti/PCIe/SSE2 - 384.59
AMD® Fx(tm)-4170 quad-core processor × 4
monitor 3840x2160 (dvi)

It happens on 1 of 3 times. I don't know what causes that.

When I am going to leave my pc for several hours I put it first on suspend/sleep mode. At about one third of resumes (from suspend mode) a black screen occurs and there is nothing I could do about it (except from hard reset). If something is pressed by keyboard like 'ctrl+alt+F1' or F2, screen starts again black (it searches for signal - backlight turned on - working mode). If nothing is pressed by keyboard, the screen closes after 1-2sec (backlight turned off - standby mode).

Daniel van Vugt (vanvugt) wrote :

It sounds like you might have hit a gnome-shell crash, but we can't debug the issue without any details of what/where crashed.

Please have a look in /var/crash/ and for each .crash file run something like:
  ubuntu-bug /path/to/file.crash

Changed in gnome-shell (Ubuntu):
status: New → Incomplete
tags: added: black-screen
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