Wayland/Gnome Shell freezes when Android phone is connected

[Bartosz Woronicz]

I got occasional freeze on new Ubuntu 22.04 LTS. The machine is Lenovo 7/8th gen Carbon with 10th gen Intel.
But after the latest freeze and reboot (because of the freeze) I logged in and then it freezes everytime, propably when loading gnome setting, I see the icon emerging on the dock and freezing. Just before the freeze there was kernel and some packages upgrade)
The report is from previous kernel which I thought it was culprit but it seems not.

I can login to the machine with SSH therefore I produced this report. There"s process getting 100% of 1 cpu core: gnome-shell
After a while it blanks (as schedules) to login manager and I can login back and same story.

I see following error in syslog
May 5 14:02:13 graf gnome-shell[1740]: cr_parser_new_from_buf: assertion 'a_buf && a_len' failed
May 5 14:02:13 graf gnome-shell[1740]: cr_declaration_parse_list_from_buf: assertion 'parser' failed
May 5 14:02:13 graf gnome-shell[1740]: cr_parser_new_from_buf: assertion 'a_buf && a_len' failed
May 5 14:02:13 graf gnome-shell[1740]: cr_declaration_parse_list_from_buf: assertion 'parser' failed
May 5 14:02:13 graf gnome-shell[1740]: ATK Bridge is disabled but a11y has already been enabled.
May 5 14:02:14 graf gnome-shell[1740]: Registering session with GDM
May 5 14:02:17 graf gnome-shell[1740]: Could not open device /dev/input/event17: Could not get device info for path /dev/input/event17: No such file or directory
May 5 14:02:17 graf gnome-shell[1740]: Could not open device /dev/input/event16: GDBus.Error:System.Error.ENODEV: No such device
May 5 14:02:19 graf gnome-shell[1740]: Removing a network device that was not added
May 5 14:02:19 graf gnome-shell[1740]: Removing a network device that was not added
May 5 14:02:27 graf gnome-shell[3287]: Running GNOME Shell (using mutter 42.0) as a Wayland display server
May 5 14:02:27 graf gnome-shell[3287]: Device '/dev/dri/card0' prefers shadow buffer
May 5 14:02:27 graf gnome-shell[3287]: Added device '/dev/dri/card0' (i915) using atomic mode setting.
May 5 14:02:27 graf gnome-shell[3287]: Created gbm renderer for '/dev/dri/card0'
May 5 14:02:27 graf gnome-shell[3287]: Boot VGA GPU /dev/dri/card0 selected as primary
May 5 14:02:27 graf gnome-shell[3287]: Using public X11 display :0, (using :1 for managed services)
May 5 14:02:27 graf gnome-shell[3287]: Using Wayland display name 'wayland-0'
May 5 14:02:27 graf gnome-shell[3287]: Unset XDG_SESSION_ID, getCurrentSessionProxy() called outside a user session. Asking logind directly.
May 5 14:02:27 graf gnome-shell[3287]: Will monitor session 2
May 5 14:02:27 graf dbus-daemon[3106]: [session uid=1000 pid=3106] Activating via systemd: service name='org.freedesktop.impl.portal.PermissionStore' unit='xdg-permission-store.service' requested by ':1.36' (uid=1000 pid=3287 comm="/usr/bin/gnome-shell " label="unconfined")
May 5 14:02:27 graf dbus-daemon[3106]: [session uid=1000 pid=3106] Activating service name='org.gnome.Shell.CalendarServer' requested by ':1.36' (uid=1000 pid=3287 comm="/usr/bin/gnome-shell " label="unconfined")
May 5 14:02:27 graf dbus-daemon[3106]: [session uid=1000 pid=3106] Activating via systemd: service name='org.gnome.evolution.dataserver.Sources5' unit='evolution-source-registry.service' requested by ':1.39' (uid=1000 pid=3334 comm="/usr/libexec/gnome-shell-calendar-server " label="unconfined")
May 5 14:02:27 graf gnome-shell[3287]: Telepathy is not available, chat integration will be disabled.
May 5 14:02:27 graf dbus-daemon[3106]: [session uid=1000 pid=3106] Activating via systemd: service name='org.gnome.evolution.dataserver.Calendar8' unit='evolution-calendar-factory.service' requested by ':1.39' (uid=1000 pid=3334 comm="/usr/libexec/gnome-shell-calendar-server " label="unconfined")
May 5 14:02:27 graf dbus-daemon[3106]: [session uid=1000 pid=3106] Activating service name='org.freedesktop.FileManager1' requested by ':1.36' (uid=1000 pid=3287 comm="/usr/bin/gnome-shell " label="unconfined")
May 5 14:02:28 graf dbus-daemon[3106]: [session uid=1000 pid=3106] Activating service name='org.gnome.Shell.Notifications' requested by ':1.36' (uid=1000 pid=3287 comm="/usr/bin/gnome-shell " label="unconfined")
May 5 14:02:28 graf at-spi-dbus-bus.desktop[3293]: dbus-daemon[3293]: Activating service name='org.a11y.atspi.Registry' requested by ':1.0' (uid=1000 pid=3287 comm="/usr/bin/gnome-shell " label="unconfined")
May 5 14:02:28 graf gnome-shell[3287]: Error looking up permission: GDBus.Error:org.freedesktop.portal.Error.NotFound: No entry for geolocation
May 5 14:02:28 graf gnome-shell[3646]: (WW) Option "-listen" for file descriptors is deprecated
May 5 14:02:28 graf gnome-shell[3646]: Please use "-listenfd" instead.
May 5 14:02:28 graf gnome-shell[3646]: (WW) Option "-listen" for file descriptors is deprecated
May 5 14:02:28 graf gnome-shell[3646]: Please use "-listenfd" instead.
May 5 14:02:28 graf gnome-shell[3287]: Could not open device /dev/input/event18: Could not get device info for path /dev/input/event18: No such file or directory
May 5 14:02:28 graf gnome-shell[3287]: Window manager warning: Overwriting existing binding of keysym 36 with keysym 36 (keycode f).
May 5 14:02:28 graf gnome-shell[3287]: Window manager warning: Overwriting existing binding of keysym 31 with keysym 31 (keycode a).
May 5 14:02:28 graf gnome-shell[3287]: Window manager warning: Overwriting existing binding of keysym 39 with keysym 39 (keycode 12).
May 5 14:02:28 graf gnome-shell[3287]: Window manager warning: Overwriting existing binding of keysym 34 with keysym 34 (keycode d).
May 5 14:02:28 graf gnome-shell[3287]: Window manager warning: Overwriting existing binding of keysym 37 with keysym 37 (keycode 10).
May 5 14:02:28 graf gnome-shell[3287]: Window manager warning: Overwriting existing binding of keysym 32 with keysym 32 (keycode b).
May 5 14:02:28 graf gnome-shell[3287]: Window manager warning: Overwriting existing binding of keysym 38 with keysym 38 (keycode 11).
May 5 14:02:28 graf gnome-shell[3287]: Window manager warning: Overwriting existing binding of keysym 33 with keysym 33 (keycode c).
May 5 14:02:28 graf gnome-shell[3287]: Window manager warning: Overwriting existing binding of keysym 35 with keysym 35 (keycode e).
May 5 14:02:28 graf gnome-shell[3287]: Could not open device /dev/input/event17: GDBus.Error:System.Error.ENODEV: No such device
grep: (standard input): binary file matches

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 5.15.0-25.25-generic 5.15.30
Uname: Linux 5.15.0-25-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: unknown
Date: Thu May 5 14:27:52 2022
DistUpgraded: 2022-04-25 01:09:43,352 DEBUG failed to SystemLock() (E:Could not get lock /var/lib/dpkg/lock. It is held by process 68786 (dpkg), W:Be aware that removing the lock file is not a solution and may break your system., E:Nie udało się zablokować katalogu administracyjnego (/var/lib/dpkg/), czy inny proces go używa?)
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation Comet Lake UHD Graphics [8086:9bca] (rev 04) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Comet Lake UHD Graphics [17aa:2292]
InstallationDate: Installed on 2021-04-15 (384 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: LENOVO 20R10015US
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.15.0-25-generic root=/dev/mapper/ubuntu-root ro quiet splash
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to jammy on 2022-04-24 (10 days ago)
dmi.bios.date: 11/10/2021
dmi.bios.release: 1.38
dmi.bios.vendor: LENOVO
dmi.bios.version: N2QET44W(1.38 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20R10015US
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.ec.firmware.release: 1.18
dmi.modalias: dmi:bvnLENOVO:bvrN2QET44W(1.38):bd11/10/2021:br1.38:efr1.18:svnLENOVO:pn20R10015US:pvrThinkPadX1Carbon7th:rvnLENOVO:rn20R10015US:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_20R1_BU_Think_FM_ThinkPadX1Carbon7th:
dmi.product.family: ThinkPad X1 Carbon 7th
dmi.product.name: 20R10015US
dmi.product.sku: LENOVO_MT_20R1_BU_Think_FM_ThinkPad X1 Carbon 7th
dmi.product.version: ThinkPad X1 Carbon 7th
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.110-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 22.0.1-1ubuntu2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.3-2ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2build3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

[Bartosz Woronicz (mastier1)]

I see yet following
maj 05 14:51:19 graf systemd[3355]: Started GNOME XSettings service.
maj 05 14:51:19 graf systemd[3355]: Reached target GNOME session X11 services.
maj 05 14:51:19 graf gnome-shell[10528]: ATK Bridge is disabled but a11y has already been enabled.
maj 05 14:51:19 graf dbus-daemon[10436]: [session uid=1000 pid=10436] Successfully activated service 'org.freedesktop.impl.portal.desktop.gtk'
maj 05 14:51:19 graf systemd[3355]: Started Portal service (GTK/GNOME implementation).
maj 05 14:51:19 graf dbus-daemon[10436]: [session uid=1000 pid=10436] Successfully activated service 'org.freedesktop.portal.Desktop'
maj 05 14:51:19 graf systemd[3355]: Started Portal service.
maj 05 14:51:19 graf nautilus[10679]: Using GtkSettings:gtk-application-prefer-dark-theme together with HdyStyleManager is unsupported. Please use HdyStyleManager:color-scheme instead.
maj 05 14:51:19 graf guake.desktop[10829]: Guake not running, starting it
maj 05 14:51:19 graf gnome-shell[10528]: GNOME Shell started at Thu May 05 2022 14:51:17 GMT+0200 (CEST)
maj 05 14:51:19 graf guake.desktop[10829]: Loading Gnome schema from: /usr/share/glib-2.0/schemas
maj 05 14:51:19 graf gnome-shell[10528]: Registering session with GDM
maj 05 14:51:19 graf guake.desktop[10829]: Language previously loaded from: /usr/share/locale
maj 05 14:51:19 graf gnome-shell[10072]: Connection to xwayland lost
maj 05 14:51:19 graf gnome-session-binary[10065]: CRITICAL: gsm_client_peek_id: assertion 'GSM_IS_CLIENT (client)' failed
maj 05 14:51:19 graf gnome-session[10065]: gnome-session-binary[10065]: CRITICAL: gsm_client_peek_id: assertion 'GSM_IS_CLIENT (client)' failed
maj 05 14:51:19 graf gdm-launch-environment][10025]: pam_unix(gdm-launch-environment:session): session closed for user gdm
maj 05 14:51:19 graf gdm-launch-environment][10025]: GLib-GObject: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
maj 05 14:51:19 graf systemd-logind[1333]: Session c2 logged out. Waiting for processes to exit.
maj 05 14:51:19 graf gsd-color[10715]: failed to connect to device: Failed to connect to missing device /org/freedesktop/ColorManager/devices/xrandr_BOE_gdm_125
maj 05 14:51:19 graf gsd-color[10715]: failed to connect to device: Failed to connect to missing device /org/freedesktop/ColorManager/devices/xrandr_Dell_Inc__DELL_U2720Q_7S1X193_gdm_125
maj 05 14:51:19 graf audit[1296]: USER_AVC pid=1296 uid=103 auid=4294967295 ses=4294967295 subj=? msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/PolicyKit1/Authority" interface="org.freedesktop.DBus.Properties" member="GetAll" mask="send" name=":1.3" pid=10761 label="snap.snap-store.ubuntu-software" peer_pid=1314 peer_label="unconfined"
                                   exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'

[Bartosz Woronicz (mastier1)]

seems some whoopsie report was send also

maj 05 14:51:20 graf gnome-shell[10528]: DING: Detected async api for thumbnails
maj 05 14:51:20 graf gnome-shell[10528]: DING: GNOME nautilus 42.0
maj 05 14:51:21 graf whoopsie-upload-all[11019]: INFO:root:Marking /var/crash/_usr_bin_indicator-cpufreq.1000.crash for whoopsie upload
maj 05 14:51:21 graf whoopsie-upload-all[11019]: INFO:root:/var/crash/_usr_bin_most.1000.crash already marked for upload, skipping
maj 05 14:51:21 graf whoopsie-upload-all[11019]: INFO:root:Waiting for whoopsie to upload reports (timeout: 20 s)
maj 05 14:51:21 graf whoopsie-upload-all[11019]: INFO:root: missing (remaining: 20 s): /var/crash/_usr_bin_indicator-cpufreq.1000.uploaded
maj 05 14:51:21 graf systemd[1]: Started crash report submission.
maj 05 14:51:21 graf whoopsie[12823]: [14:51:21] Using lock path: /var/lock/whoopsie/lock
maj 05 14:51:21 graf whoopsie[12823]: [14:51:21] Parsing /var/crash/_usr_bin_indicator-cpufreq.1000.crash.
maj 05 14:51:21 graf whoopsie[12823]: [14:51:21] Uploading /var/crash/_usr_bin_indicator-cpufreq.1000.crash.
maj 05 14:51:22 graf PackageKit[2125]: refresh-cache transaction /3323_ddbcbaac from uid 1000 finished with success after 2240ms
maj 05 14:51:22 graf snap-store[10761]: adding wildcard app */*/*/*/org.gnome.Builder.desktop/* to plugin cache
maj 05 14:51:22 graf snap-store[10761]: adding wildcard app */*/*/*/org.gnome.Calculator.desktop/* to plugin cache
maj 05 14:51:22 graf snap-store[10761]: adding wildcard app */*/*/*/org.gnome.clocks.desktop/* to plugin cache
maj 05 14:51:22 graf snap-store[10761]: adding wildcard app */*/*/*/org.gnome.Dictionary.desktop/* to plugin cache
maj 05 14:51:22 graf snap-store[10761]: adding wildcard app */*/*/*/org.gnome.Documents.desktop/* to plugin cache
maj 05 14:51:22 graf snap-store[10761]: adding wildcard app */*/*/*/org.gnome.Evince/* to plugin cache
maj 05 14:51:22 graf snap-store[10761]: adding wildcard app */*/*/*/org.gnome.gedit.desktop/* to plugin cache
maj 05 14:51:22 graf snap-store[10761]: adding wildcard app */*/*/*/org.gnome.Maps.desktop/* to plugin cache
maj 05 14:51:22 graf snap-store[10761]: adding wildcard app */*/*/*/org.gnome.Weather/* to plugin cache
maj 05 14:51:22 graf snap-store[10761]: Only 0 apps for recent list, hiding
maj 05 14:51:22 graf snap-store[10761]: hiding category audio-video featured applications: found only 0 to show, need at least 9
maj 05 14:51:22 graf snap-store[10761]: hiding category graphics featured applications: found only 0 to show, need at least 9
maj 05 14:51:22 graf systemd[1]: session-c2.scope: Deactivated successfully.
maj 05 14:51:22 graf systemd[1]: session-c2.scope: Consumed 3.400s CPU time.
maj 05 14:51:22 graf systemd-logind[1333]: Removed session c2.
maj 05 14:51:22 graf snap-store[10761]: FIXME: Unknown progress handling is not yet implemented for GsProgressButton
maj 05 14:51:22 graf snap-store[10761]: FIXME: Unknown progress handling is not yet implemented for GsProgressButton
maj 05 14:51:22 graf snap-store[10761]: FIXME: Unknown progress handling is not yet implemented for GsProgressButton
maj 05 14:51:22 graf snap-store[10761]: FIXME: Unknown progress handling is not yet implemented ...

[Bartosz Woronicz (mastier1)]

Workaround: switching to Xorg helps

[Daniel van Vugt (vanvugt)]

Thanks for the bug report. Next time a freeze happens, please log in via SSH and run:

  journalctl -b0 > journal.txt

and then attach the resulting text file here.

[Daniel van Vugt (vanvugt)]

Please also check for crashes:

1. Look in /var/crash for crash files and if found run:

   ubuntu-bug YOURFILE.crash

   Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

[Bartosz Woronicz (mastier1)]

I got a freeze but might not be related to this one, was when connected to my phone and long waiting to load Photos folder

[Bartosz Woronicz (mastier1)]

Whoopsie base
https://errors.ubuntu.com/user/d66ded21b76d71ce76bd202f7eaa819501be7b344167a01f4a3a8f50f9913c0cc6441335541e6fcd170c766d1efee2c0dc4432749b06483354508c09a9996c8c

[Bartosz Woronicz (mastier1)]

So after the loading Xorg and restart and going back to Wayland it started working again. Despite it was freezing before every reboot. And switching to Xorg helped.

[Daniel van Vugt (vanvugt)]

Thanks. The log in comment #7 shows you're experiencing bug 1968040. To work around that just add MUTTER_DEBUG_ENABLE_ATOMIC_KMS=0 to your /etc/environment and reboot.

But the log also shows problems with 'SAMSUNG_SAMSUNG_Android_R5CR615MA2X' coming from the ubuntu-dock extension. To work around that maybe try:

  Settings >
  Appearance >
  Dock >
  Configure dock behaviour >
  Show Volumes and Devices = OFF

[Launchpad Janitor (janitor)]

[Expired for gnome-shell-extension-ubuntu-dock (Ubuntu) because there has been no activity for 60 days.]