Unrecoverable failure in required component org.gnome.Shell.desktop
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
gnome-settings-daemon (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
A Lenovo P53 is installed with ubuntu 18.04.5 LTS.
Graphics Intel UHD Graphics 630 (main display), nvidia quadro RTX 5000 also installed but not used for main display.
Laptop is domain joined. When logging to the local ubuntu user, there is no problem detected. Then, if we log out and try to login with a domain user, gnome crashes.
From what I can see in the logs, the user is authenticated correctly, but then in the instantiation of the session, gnome.shell.desktop faces an unrecoverable failure.
From auth.log
```
pam_sss(
Oct 23 16:27:28 WLLNXPFXXXXX gdm-password]: pam_unix(
Oct 23 16:27:28 WLLNXPFXXXXX systemd-
```
From syslog
```
Oct 23 10:17:42 WLLNXPFXXXXX gnome-session[
Oct 23 10:17:42 WLLNXPFXXXXX gnome-session-
Oct 23 10:17:42 WLLNXPFXXXXX gnome-session-
Oct 23 10:17:42 WLLNXPFXXXXX gnome-session[
Oct 23 10:17:42 WLLNXPFXXXXX gnome-session-
Oct 23 10:17:42 WLLNXPFXXXXX at-spi-
Oct 23 10:17:42 WLLNXPFXXXXX at-spi-
```
I will include the full syslog and auth.log to this bug. Please let me know if any other log could be useful to troubleshoot.
The log has error about
acvpnagent[1117]: Function: OnOpenRequestCo mplete File: ../../vpn/ Common/ IP/HttpProb nc::OnOpenReque stComplete Return Code: -31588316 (0xFE1E0024 _ERROR_ CONNECT_ TIMEOUT
eAsync.cpp Line: 313 Invoked Function: CHttpSessionAsy
) Description: SOCKETTRANSPORT
it could be the problem leading to hit the timeout on the shell component start