Screen shot leaves HP printer in non-working state
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
cups (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
This is a weird bug and difficult to debug. However:
I have Ubuntu 21.04 fully updated as of 2021-09-23.
Printing something that has been captured by gnome-screenshot will print fine with my HP Color Laserjet Pro M477fdw printer. However, it will leave the printer in a state where any subsequent print will fail, regardless of document or machine. Even printing from a Macbook Air will fail. The printer reports any subsequent file to be printed as corrupt and nothing comes out. The only way to recover from this state is to power-cycle the printer.
This ONLY happen with screenshots. It happens BOTH when the screenshot has been pasted into Libre Office, and when the screenshot has been saved to a .png and printed from Image Viewer.
This issue does however NOT happen on my CANON Pro 100 inkjet printer.
So blame the printer, yes, but I have not been able to repeat it without gnome-screenshot. It's the common factor.
Before Ubuntu 21.04 the default screen capture program was different, or at least it looked different, but previously I had no problem. I have been running Ubuntu with this printer for many years.
Summary:
I can only print screenshots once.
I expect to be able to print two screen shots in sequence without requiring to power cycle the printer in between.
I can upload an example file (that only print once) if required.
affects: | gnome-screenshot (Ubuntu) → cups (Ubuntu) |
Here's an example file that produces the issue.