gnome-screenshot will no longer save screenshots anywhere

[tom]

It was working quite alright 2 weeks ago. I have changed nothing since then.

Tonight, when trying to screencap for the gnome-sushi bug, it would flash as if taking a screencap for both fullscreen, and selected area style screenshots.

However, it wouldn't save the screenshot anywhere.

I'm not certain where it used to save (by default, up until 2 weeks ago), but I think it was Pictures.

If I search in Nautilus for "Screenshot from 2017-10-30" I see previous screenshots, up until 10-30, and there are no screenshots saved from today, or anything since 2 weeks ago.

I tried changing the auto-save-directory in gconf, as well as via terminal commands. I tried with different styles: "file:///......" as well as simply "/home...." No matter what, screenshots still flash and make the click sound, but do not save in the directory. Not Desktop, Pictures, /tmp, Downloads.

If I call "gnome-screenshot --interactive" from Terminal, the save dialog does successfully save the screenshot.

I have no idea how to replicate this bug, because I did nothing to create this bug. Just 2 weeks after taking several successful screenshots, gnome-screenshot no longer saves screenshots. Anywhere.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: gnome-screenshot 3.25.0-0ubuntu2
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
Uname: Linux 4.13.0-16-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.1
Architecture: amd64
CurrentDesktop: GNOME
Date: Mon Oct 30 22:11:36 2017
InstallationDate: Installed on 2017-09-20 (40 days ago)
InstallationMedia: Ubuntu-GNOME 17.04 "Zesty Zapus" - Release amd64 (20170412)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-screenshot
UpgradeStatus: Upgraded to artful on 2017-10-04 (26 days ago)

[tom (tombuntus)]

Still buggin' out. I should add that the screen both flashes and makes the shutter sound effect, then just doesn't even try to save the file.

If I select capture area, it gives me the chance to drag my rectangle, flashes, and shutter sound effect, just no file saving. Boo.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Che (che-fisher)]

I've managed to reproduce this bug by changing the default hotkey of "Save a screenshot of an area to pictures" from `Shift + Print` to `Shift + Ctrl + Print`.

I also would hear the shutter noise and see a screen flash without any picture being saved.

After changing the hotkey back to its default the screenshots started working again.

[Santiago Botto (sbotto)]

Hi! This also affects me on Ubuntu 18.04, using the same package (gnome-screenshot/bionic,now 3.25.0-0ubuntu2 amd64).

[Sebastien Bacher (seb128)]

Can you try starting gnome-screenshot from a command line? does it print any error when taking the screenshot or saving it?

[tom (tombuntus)]

From OP:

"If I call "gnome-screenshot --interactive" from Terminal, the save dialog does successfully save the screenshot."

Today, I ran just gnome-screenshot, and it worked as normal, but I've reinstalled since I initially reported the bug.

Are you able to reproduce the bug the way Che did?

[Sebastien Bacher (seb128)]

The way Che described is to change keybinding and looks like a different issue? Did everyone getting the problem change their keybindings?

[tom (tombuntus)]

My keybindings are changed, and it works now. I do believe I had changed keybindings, but I'm not 100% sure.

[Julien (jlab)]

Hello,

Same problem with ubuntu cosmic and package gnome-screenshot 3.30.0-1ubuntu1.

From command line :
 * gnome-screenshot copy the screenshot to clipboard, with no prompt.
 * gnome-screenshot -i works correctly.
 * gnome-screenshot -f works also correctly.

It seems that the --clipboard option is enabled by default.

The expected behavior is that without the --clipboard option, gnome-screenshot prompt where to save the screenshot (file or clipboard).

Regards, Julien.