No low-power-message and no hibernate on laptop, some time before, gnome-power-manager didn't react clicks

[pothos]

The gnome-power-manager systray-applet did't react my clicks on my laptop. Later, with no message or hibernation (normally it is right), the laptop turned off while talking over VoIP.
What could went wrong? Is it only the applet or a power deamon who failed? Or could it be a hardware error…
---
Architecture: amd64
DistroRelease: Ubuntu 10.04
GnomeSessionIdleInhibited: No
GnomeSessionInhibitors: None
GnomeSessionSuspendInhibited: No
MachineType: LENOVO 0769EPG
NonfreeKernelModules: nvidia
Package: gnome-power-manager 2.30.0-0ubuntu1
PackageArchitecture: amd64
ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.32-24-generic root=/dev/mapper/hostname-root ro quiet splash nomodeset video=uvesafb:mode_option=1024x768-24,mtrr=3,scroll=ywrap
ProcEnviron:
 PATH=(custom, no user)
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-24.39-generic 2.6.32.15+drm33.5
Tags: lucid
Uname: Linux 2.6.32-24-generic x86_64
UserGroups: adm admin cdrom dialout fuse lpadmin netdev plugdev pulse pulse-access sambashare video
dmi.bios.date: 07/29/2008
dmi.bios.vendor: LENOVO
dmi.bios.version: 68ET37WW
dmi.board.name: IEL10
dmi.board.vendor: LENOVO
dmi.board.version: REFERENCE
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnLENOVO:bvr68ET37WW:bd07/29/2008:svnLENOVO:pn0769EPG:pvr3000N200:rvnLENOVO:rnIEL10:rvrREFERENCE:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.name: 0769EPG
dmi.product.version: 3000 N200
dmi.sys.vendor: LENOVO

---
Architecture: amd64
DistroRelease: Ubuntu 10.04
GnomeSessionIdleInhibited: No
GnomeSessionInhibitors: None
GnomeSessionSuspendInhibited: No
MachineType: LENOVO 0769EPG
NonfreeKernelModules: nvidia
Package: gnome-power-manager 2.30.0-0ubuntu1
PackageArchitecture: amd64
ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.32-24-generic root=/dev/mapper/hostname-root ro quiet splash nomodeset video=uvesafb:mode_option=1024x768-24,mtrr=3,scroll=ywrap
ProcEnviron:
 PATH=(custom, no user)
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-24.41-generic 2.6.32.15+drm33.5
Tags: ubuntu-une lucid
Uname: Linux 2.6.32-24-generic x86_64
UserGroups: adm admin cdrom dialout fuse lpadmin netdev plugdev pulse pulse-access sambashare video
dmi.bios.date: 07/29/2008
dmi.bios.vendor: LENOVO
dmi.bios.version: 68ET37WW
dmi.board.name: IEL10
dmi.board.vendor: LENOVO
dmi.board.version: REFERENCE
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnLENOVO:bvr68ET37WW:bd07/29/2008:svnLENOVO:pn0769EPG:pvr3000N200:rvnLENOVO:rnIEL10:rvrREFERENCE:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.name: 0769EPG
dmi.product.version: 3000 N200
dmi.sys.vendor: LENOVO

[Fabio Marconi (fabiomarconi)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.
Is this bug reproducible with the latest Lucid packages ?
Tanks in advance.

[Fabio Marconi (fabiomarconi)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage.

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://help.ubuntu.com/community/ReportingBugs.

[pothos (pothos)]

I don't know which package and which config files are responsible to start the hibernation progress. The hibernation works when started manual. The message that e.g. 10% are left is showed. When ca. 4% are left, the Laptop turns of immediately. How can I reset the behaviour pm-utils-*, laptop-mode etc. to default? Which packages are installed in Lucid by default? Do I have to purge the config files when removing packages?
Thanks and greetings,
Kai

[Fabio Marconi (fabiomarconi)]

Hello Kai Lüke

Can you run in a terminal this command:

apport-collect -p gnome-power-manager 386121

Then can you please attach these files:

/var/log/syslog

/var/log/dmesg

/var/log/ker.log

[Fabio Marconi (fabiomarconi)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in gnome power manager.

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://help.ubuntu.com/community/ReportingBugs.

[pothos (pothos)]

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[Fabio Marconi (fabiomarconi)]

Hello Kai Lüke

in order to confirm the bug just remains few little step.

Just click on the below write 'Add attachment or patch', a window will be open, in the left panel click 'File system', then in the right window click on 'var' - 'log' - 'syslog' , click on the button 'Open', then click on the button 'Post comment'.

The same operation need to be repeated for var-log -dmesg and var-log-kern.log

Thanks
:)Fabio

[Fabio Marconi (fabiomarconi)]

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

[Fabio Marconi (fabiomarconi)]

Hello Kai Lüke

in order to confirm the bug just remains few little step.

Just click on the below write 'Add attachment or patch', a window will be open, in the left panel click 'File system', then in the right window click on 'var' - 'log' - 'syslog' , click on the button 'Open', then click on the button 'Post comment'.

The same operation need to be repeated for var-log-kern.log

Thanks
Fabio

[pothos (pothos)]

It makes no sense, because the only bug is, that after the low-power-message there is no hibernate, the laptop just turns off. So I could send the system logs now, but the laptop is on and so there was now bug until now, because its still on.
I would like to try if the bug also apprears, when I have a default configuration installed. But I don't know which power-related packages are installed by default and which not. Also the old configuration of them should be purged before reinstall.

Alternative one could tell me which application executes the hibernation command when the power is low and I could do research on my own.

[Fabio Marconi (fabiomarconi)]

Hello Kai Lüke
If you take a look at your syslog, surely it contains two or more days of activities.
I ask you this logfile because i think that contains usefull infos about the problem and if the system take a workaround during a problem in hybernation process.
Fabio

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[pothos (pothos)]

OK, sorry, I have a tmpfs log-dir. But just a few minutes ago, the g-p-m crashed after plugin off the cable (see newest bug-reports):
dmesg:
…
[ 71.430183] wlan0: associated
[ 71.433201] ADDRCONF(NETDEV_CHANGE): wlan0: link becomes ready
[ 82.280031] wlan0: no IPv6 routers present
[ 1857.240781] gnome-power-man[2860]: segfault at 1 ip 00007f4976aa92d0 sp 00007fff34bbacb8 error 4 in libglib-2.0.so.0.2511.0[7f4976a47000+dd000]

Suspending and hibernate normally works well if used manually, but after low-power-message it turns off.
Now I changed the following and will try it again.

· changed SUSPEND_METHODS="dbus-pm dbus-hal pm-utils" to SUSPEND_METHODS="pm-utils dbus-pm dbus-hal" in /etc/default/acpi-support

· changed gconf-settings of g-p-m from the usage of time as indicator for auto-suspend on low power to the use of percentage.

[pothos (pothos)]

Juhu, everything was ok now!

Maybe the change to percentage was the solution or maybe not going through d-bus, but directly to pm-utils. Because I tried suspend manually through dbus and it fails:

dbus-send --print-reply --system --dest=org.freedesktop.UPower /org/freedesktop/UPower org.freedesktop.UPower.Suspend

bash: dbus-send --print-reply --system --dest=org.freedesktop.UPower /org/freedesktop/UPower org.freedesktop.UPower.Suspend: No such file or directory

Same for Hibernate.

[Fabio Marconi (fabiomarconi)]

Thanks for reporting this bug and any supporting documentation. Since this bug has enough information provided for a developer to begin work, I'm going to mark it as confirmed and let them handle it from here. Thanks for taking the time to make Ubuntu better!