APC SMT2200 power status not properly reported present nor updated

[Jonathan Brier]

I am running Raring 13.04 (but this was not detected properly in 12.04 and I am just getting around to this now).

My APC SMT2200 is not being detected in Power Statistics to its full extent (present = no). It shows a device ups_hiddev0, type UPS. I've looked into using APCUPSD but it is not currently installed.

I followed most of the directions on https://wiki.ubuntu.com/DebuggingGNOMEPowerManager#Under_upower_and_DeviceKit-power_.289.10.2B-.29 to the extent I understand thus far in trying to debug.

I dumped the gnome-settings-daemon --debug &> g-s-d-debug.txt and see a line with

(gnome-settings-daemon:19523): power-plugin-DEBUG: Failed to get property 'Virtualization': GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.systemd1 was not provided by any .service files

I'm not sure if this is relevant to the issue of the non detection and I still need to look if there is a related bug. Not sure what this should be filed against. DBus?

I am also not sure why the last refresh date was Dec 31.

The upower daemon is 0.9.19
can-suspend: yes
can-hibernate: no
on-battery: no
on-low-battery: no
lid-is-closed: no
lid-is-present: no
is-docked: yesDevice: /org/freedesktop/UPower/devices/ups_hiddev0
  native-path: /sys/devices/pci0000:00/0000:00:13.0/usb5/5-2/5-2:1.0/usbmisc/hiddev0
  power supply: yes
  updated: Wed Dec 31 19:00:00 1969 (1363227979 seconds ago)
  has history: yes
  has statistics: yes
  ups
    present: no
    state: empty
    percentage: 0%

Daemon:
  daemon-version: 0.9.19
  can-suspend: yes
  can-hibernate: no
  on-battery: no
  on-low-battery: no
  lid-is-closed: no
  lid-is-present: no
  is-docked: yes

Thoughts on the DBus /systemd message and why the UPS is not listed as present in Power Statistics?
---
ApportVersion: 2.9.2-0ubuntu5
Architecture: amd64
DistroRelease: Ubuntu 13.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2012-11-29 (119 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MarkForUpload: True
Package: gnome-power-manager 3.6.0-1ubuntu1
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.8.0-15.25-generic 3.8.4
Tags: raring
Uname: Linux 3.8.0-15-generic x86_64
UpgradeStatus: Upgraded to raring on 2013-03-12 (17 days ago)
UserGroups: adm cdrom dip lpadmin plex plugdev sambashare sudo vboxusers

[Jonathan Brier (brierjon)]

apport information

[Jonathan Brier (brierjon)]

Dbus message is not longer displaying in udump, but the APC SMT2200 UPS present state is still "no".

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.