Ubuntu
gnome-online-accounts package

software-properties-gtk crashed with GLib.GError in init(): g-dbus-error-quark: Error calling StartServiceByName for org.gnome.OnlineAccounts: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process org.gnome.OnlineAccounts received signal 11 (26)

Bug #1758930 reported by lewis donofrio on 2018-03-26

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	gnome-online-accounts (Ubuntu)	Confirmed	Undecided	Unassigned
	software-properties (Ubuntu)	Confirmed	Medium	Andrea Azzarone

Bug Description

Just showed up while I was working. System was left desktop at work build with this guide. www.tinyurl.com/donofrio1804

ProblemType: Crash
DistroRelease: Ubuntu 18.04
Package: software-properties-gtk 0.96.24.24
ProcVersionSignature: Microsoft 4.4.0-43-Microsoft 4.4.35
Uname: Linux 4.4.0-43-Microsoft x86_64
ApportVersion: 2.20.8-0ubuntu10
Architecture: amd64
CurrentDesktop: XFCE
Date: Mon Mar 26 10:20:51 2018
ExecutablePath: /usr/bin/software-properties-gtk
InterpreterPath: /usr/bin/python3.6
PackageArchitecture: all
ProcCmdline: /usr/bin/python3 /usr/bin/software-properties-gtk
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=C.UTF-8
SHELL=/bin/bash
Python3Details: /usr/bin/python3.6, Python 3.6.5rc1, python3-minimal, 3.6.4-1
PythonArgs: ['/usr/bin/software-properties-gtk']
PythonDetails: /usr/bin/python2.7, Python 2.7.14+, python-minimal, 2.7.14-4
SourcePackage: software-properties
Title: software-properties-gtk crashed with GLib.GError in __init__(): g-dbus-error-quark: Error calling StartServiceByName for org.gnome.OnlineAccounts: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process org.gnome.OnlineAccounts received signal 11 (26)
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dialout dip floppy lxd netdev plugdev sudo video

Tags:

Revision history for this message

lewis donofrio (lewis-donofrio) wrote on 2018-03-26:

Dependencies.txt Edit (11.9 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (791 bytes, text/plain; charset="utf-8")
ProcMaps.txt Edit (74.2 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (676 bytes, text/plain; charset="utf-8")
Traceback.txt Edit (823 bytes, text/plain; charset="utf-8")

Apport retracing service (apport) on 2018-03-26

tags:	removed: need-duplicate-check
Changed in software-properties (Ubuntu):
importance:	Undecided → Medium

Sebastien Bacher (seb128) on 2018-03-26

information type:	Private → Public
Changed in software-properties (Ubuntu):
assignee:	nobody → Andrea Azzarone (azzar1)

Revision history for this message

Andrea Azzarone (azzar1) wrote on 2018-03-26:

Looks like a crash in gnome-online-accounts. Can you check if a crash file was generated in /var/crash/ ?

Changed in gnome-online-accounts (Ubuntu):
status:	New → Incomplete
Changed in software-properties (Ubuntu):
status:	New → Incomplete

Revision history for this message

lewis donofrio (lewis-donofrio) wrote on 2018-03-26:

the crash file Edit (90.9 KiB, text/plain)

Yes attaching.....

Revision history for this message

lewis donofrio (lewis-donofrio) wrote on 2018-03-29:

How can I help this issue, I attached logs and would welcome running any diag you might require.

Revision history for this message

Andrea Azzarone (azzar1) wrote on 2018-03-30:

Hey lewis this looks like a crash in gnome-online-accounts rather than in software-properties. Do you get this all the times?

Revision history for this message

Simon Kjellberg (simonkberg) wrote on 2018-04-28:

_usr_bin_software-properties-gtk.1000.crash Edit (109.4 KiB, text/plain)

I had to manually install libicu57 <https://packages.debian.org/stretch/amd64/libicu57/download> to get software-properties-gtk to run (due to crash in gnome-online-accounts).

Attached crash log.

Changed in gnome-online-accounts (Ubuntu):
status:	Incomplete → Confirmed
Changed in software-properties (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

lewis donofrio (lewis-donofrio) wrote on 2018-04-28: Re: [Bug 1758930] Re: software-properties-gtk crashed with GLib.GError in __init__(): g-dbus-error-quark: Error calling StartServiceByName for org.gnome.OnlineAccounts: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process org.gnome.OnlineAccounts received signal 11 (26)

This is powerpc

On Sat, Apr 28, 2018, 11:05 AM Simon Kjellberg <email address hidden>
wrote:

> I had to manually install libicu57
> <https://packages.debian.org/stretch/amd64/libicu57/download> to get
> software-properties-gtk to run (due to crash in gnome-online-accounts).
>
> Attached crash log.
>
> ** Attachment added: "_usr_bin_software-properties-gtk.1000.crash"
>
> https://bugs.launchpad.net/ubuntu/+source/software-properties/+bug/1758930/+attachment/5129421/+files/_usr_bin_software-properties-gtk.1000.crash
>
> ** Changed in: gnome-online-accounts (Ubuntu)
> Status: Incomplete => Confirmed
>
> ** Changed in: software-properties (Ubuntu)
> Status: Incomplete => Confirmed
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1758930
>
> Title:
> software-properties-gtk crashed with GLib.GError in __init__(): g
> -dbus-error-quark: Error calling StartServiceByName for
> org.gnome.OnlineAccounts:
> GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process
> org.gnome.OnlineAccounts received signal 11 (26)
>
> Status in gnome-online-accounts package in Ubuntu:
> Confirmed
> Status in software-properties package in Ubuntu:
> Confirmed
>
> Bug description:
> Just showed up while I was working. System was left desktop at work
> build with this guide. www.tinyurl.com/donofrio1804
>
> ProblemType: Crash
> DistroRelease: Ubuntu 18.04
> Package: software-properties-gtk 0.96.24.24
> ProcVersionSignature: Microsoft 4.4.0-43-Microsoft 4.4.35
> Uname: Linux 4.4.0-43-Microsoft x86_64
> ApportVersion: 2.20.8-0ubuntu10
> Architecture: amd64
> CurrentDesktop: XFCE
> Date: Mon Mar 26 10:20:51 2018
> ExecutablePath: /usr/bin/software-properties-gtk
> InterpreterPath: /usr/bin/python3.6
> PackageArchitecture: all
> ProcCmdline: /usr/bin/python3 /usr/bin/software-properties-gtk
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> LANG=C.UTF-8
> SHELL=/bin/bash
> Python3Details: /usr/bin/python3.6, Python 3.6.5rc1, python3-minimal,
> 3.6.4-1
> PythonArgs: ['/usr/bin/software-properties-gtk']
> PythonDetails: /usr/bin/python2.7, Python 2.7.14+, python-minimal,
> 2.7.14-4
> SourcePackage: software-properties
> Title: software-properties-gtk crashed with GLib.GError in __init__():
> g-dbus-error-quark: Error calling StartServiceByName for
> org.gnome.OnlineAccounts:
> GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process
> org.gnome.OnlineAccounts received signal 11 (26)
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups: adm audio cdrom dialout dip floppy lxd netdev plugdev sudo
> video
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/gnome-online-accounts/+bug/1758930/+subscriptions
>

This is powerpc

On Sat, Apr 28, 2018, 11:05 AM Simon Kjellberg <1758930@bugs.launchpad.net>
wrote:

> I had to manually install libicu57
> <https://packages.debian.org/stretch/amd64/libicu57/download> to get
> software-properties-gtk to run (due to crash in gnome-online-accounts).
>
> Attached crash log.
>
> ** Attachment added: "_usr_bin_software-properties-gtk.1000.crash"
>
> https://bugs.launchpad.net/ubuntu/+source/software-properties/+bug/1758930/+attachment/5129421/+files/_usr_bin_software-properties-gtk.1000.crash
>
> ** Changed in: gnome-online-accounts (Ubuntu)
>        Status: Incomplete => Confirmed
>
> ** Changed in: software-properties (Ubuntu)
>        Status: Incomplete => Confirmed
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1758930
>
> Title:
>   software-properties-gtk crashed with GLib.GError in __init__(): g
>   -dbus-error-quark: Error calling StartServiceByName for
>   org.gnome.OnlineAccounts:
>   GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process
>   org.gnome.OnlineAccounts received signal 11 (26)
>
> Status in gnome-online-accounts package in Ubuntu:
>   Confirmed
> Status in software-properties package in Ubuntu:
>   Confirmed
>
> Bug description:
>   Just showed up while I was working.  System was left desktop at work
>   build with this guide.  www.tinyurl.com/donofrio1804
>
>   ProblemType: Crash
>   DistroRelease: Ubuntu 18.04
>   Package: software-properties-gtk 0.96.24.24
>   ProcVersionSignature: Microsoft 4.4.0-43-Microsoft 4.4.35
>   Uname: Linux 4.4.0-43-Microsoft x86_64
>   ApportVersion: 2.20.8-0ubuntu10
>   Architecture: amd64
>   CurrentDesktop: XFCE
>   Date: Mon Mar 26 10:20:51 2018
>   ExecutablePath: /usr/bin/software-properties-gtk
>   InterpreterPath: /usr/bin/python3.6
>   PackageArchitecture: all
>   ProcCmdline: /usr/bin/python3 /usr/bin/software-properties-gtk
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    LANG=C.UTF-8
>    SHELL=/bin/bash
>   Python3Details: /usr/bin/python3.6, Python 3.6.5rc1, python3-minimal,
> 3.6.4-1
>   PythonArgs: ['/usr/bin/software-properties-gtk']
>   PythonDetails: /usr/bin/python2.7, Python 2.7.14+, python-minimal,
> 2.7.14-4
>   SourcePackage: software-properties
>   Title: software-properties-gtk crashed with GLib.GError in __init__():
> g-dbus-error-quark: Error calling StartServiceByName for
> org.gnome.OnlineAccounts:
> GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process
> org.gnome.OnlineAccounts received signal 11 (26)
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   UserGroups: adm audio cdrom dialout dip floppy lxd netdev plugdev sudo
> video
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/gnome-online-accounts/+bug/1758930/+subscriptions
>

Revision history for this message

lewis donofrio (lewis-donofrio) wrote on 2018-04-28:

Sorry yes it's amd64 too many desktops lol I'll try your suggestion.

On Sat, Apr 28, 2018, 11:37 AM Lewis Donofrio <email address hidden>
wrote:

> This is powerpc
>
> On Sat, Apr 28, 2018, 11:05 AM Simon Kjellberg <email address hidden>
> wrote:
>
>> I had to manually install libicu57
>> <https://packages.debian.org/stretch/amd64/libicu57/download> to get
>> software-properties-gtk to run (due to crash in gnome-online-accounts).
>>
>> Attached crash log.
>>
>> ** Attachment added: "_usr_bin_software-properties-gtk.1000.crash"
>>
>> https://bugs.launchpad.net/ubuntu/+source/software-properties/+bug/1758930/+attachment/5129421/+files/_usr_bin_software-properties-gtk.1000.crash
>>
>> ** Changed in: gnome-online-accounts (Ubuntu)
>> Status: Incomplete => Confirmed
>>
>> ** Changed in: software-properties (Ubuntu)
>> Status: Incomplete => Confirmed
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1758930
>>
>> Title:
>> software-properties-gtk crashed with GLib.GError in __init__(): g
>> -dbus-error-quark: Error calling StartServiceByName for
>> org.gnome.OnlineAccounts:
>> GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process
>> org.gnome.OnlineAccounts received signal 11 (26)
>>
>> Status in gnome-online-accounts package in Ubuntu:
>> Confirmed
>> Status in software-properties package in Ubuntu:
>> Confirmed
>>
>> Bug description:
>> Just showed up while I was working. System was left desktop at work
>> build with this guide. www.tinyurl.com/donofrio1804
>>
>> ProblemType: Crash
>> DistroRelease: Ubuntu 18.04
>> Package: software-properties-gtk 0.96.24.24
>> ProcVersionSignature: Microsoft 4.4.0-43-Microsoft 4.4.35
>> Uname: Linux 4.4.0-43-Microsoft x86_64
>> ApportVersion: 2.20.8-0ubuntu10
>> Architecture: amd64
>> CurrentDesktop: XFCE
>> Date: Mon Mar 26 10:20:51 2018
>> ExecutablePath: /usr/bin/software-properties-gtk
>> InterpreterPath: /usr/bin/python3.6
>> PackageArchitecture: all
>> ProcCmdline: /usr/bin/python3 /usr/bin/software-properties-gtk
>> ProcEnviron:
>> TERM=xterm-256color
>> PATH=(custom, no user)
>> LANG=C.UTF-8
>> SHELL=/bin/bash
>> Python3Details: /usr/bin/python3.6, Python 3.6.5rc1, python3-minimal,
>> 3.6.4-1
>> PythonArgs: ['/usr/bin/software-properties-gtk']
>> PythonDetails: /usr/bin/python2.7, Python 2.7.14+, python-minimal,
>> 2.7.14-4
>> SourcePackage: software-properties
>> Title: software-properties-gtk crashed with GLib.GError in __init__():
>> g-dbus-error-quark: Error calling StartServiceByName for
>> org.gnome.OnlineAccounts:
>> GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process
>> org.gnome.OnlineAccounts received signal 11 (26)
>> UpgradeStatus: No upgrade log present (probably fresh install)
>> UserGroups: adm audio cdrom dialout dip floppy lxd netdev plugdev sudo
>> video
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/gnome-online-accounts/+bug/1758930/+subscriptions
>>
>

Sorry yes it's amd64 too many desktops lol I'll try your suggestion.

On Sat, Apr 28, 2018, 11:37 AM Lewis Donofrio <lewis.donofrio@gmail.com>
wrote:

> This is powerpc
>
> On Sat, Apr 28, 2018, 11:05 AM Simon Kjellberg <1758930@bugs.launchpad.net>
> wrote:
>
>> I had to manually install libicu57
>> <https://packages.debian.org/stretch/amd64/libicu57/download> to get
>> software-properties-gtk to run (due to crash in gnome-online-accounts).
>>
>> Attached crash log.
>>
>> ** Attachment added: "_usr_bin_software-properties-gtk.1000.crash"
>>
>> https://bugs.launchpad.net/ubuntu/+source/software-properties/+bug/1758930/+attachment/5129421/+files/_usr_bin_software-properties-gtk.1000.crash
>>
>> ** Changed in: gnome-online-accounts (Ubuntu)
>>        Status: Incomplete => Confirmed
>>
>> ** Changed in: software-properties (Ubuntu)
>>        Status: Incomplete => Confirmed
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1758930
>>
>> Title:
>>   software-properties-gtk crashed with GLib.GError in __init__(): g
>>   -dbus-error-quark: Error calling StartServiceByName for
>>   org.gnome.OnlineAccounts:
>>   GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process
>>   org.gnome.OnlineAccounts received signal 11 (26)
>>
>> Status in gnome-online-accounts package in Ubuntu:
>>   Confirmed
>> Status in software-properties package in Ubuntu:
>>   Confirmed
>>
>> Bug description:
>>   Just showed up while I was working.  System was left desktop at work
>>   build with this guide.  www.tinyurl.com/donofrio1804
>>
>>   ProblemType: Crash
>>   DistroRelease: Ubuntu 18.04
>>   Package: software-properties-gtk 0.96.24.24
>>   ProcVersionSignature: Microsoft 4.4.0-43-Microsoft 4.4.35
>>   Uname: Linux 4.4.0-43-Microsoft x86_64
>>   ApportVersion: 2.20.8-0ubuntu10
>>   Architecture: amd64
>>   CurrentDesktop: XFCE
>>   Date: Mon Mar 26 10:20:51 2018
>>   ExecutablePath: /usr/bin/software-properties-gtk
>>   InterpreterPath: /usr/bin/python3.6
>>   PackageArchitecture: all
>>   ProcCmdline: /usr/bin/python3 /usr/bin/software-properties-gtk
>>   ProcEnviron:
>>    TERM=xterm-256color
>>    PATH=(custom, no user)
>>    LANG=C.UTF-8
>>    SHELL=/bin/bash
>>   Python3Details: /usr/bin/python3.6, Python 3.6.5rc1, python3-minimal,
>> 3.6.4-1
>>   PythonArgs: ['/usr/bin/software-properties-gtk']
>>   PythonDetails: /usr/bin/python2.7, Python 2.7.14+, python-minimal,
>> 2.7.14-4
>>   SourcePackage: software-properties
>>   Title: software-properties-gtk crashed with GLib.GError in __init__():
>> g-dbus-error-quark: Error calling StartServiceByName for
>> org.gnome.OnlineAccounts:
>> GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process
>> org.gnome.OnlineAccounts received signal 11 (26)
>>   UpgradeStatus: No upgrade log present (probably fresh install)
>>   UserGroups: adm audio cdrom dialout dip floppy lxd netdev plugdev sudo
>> video
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/gnome-online-accounts/+bug/1758930/+subscriptions
>>
>

Revision history for this message

lewis donofrio (lewis-donofrio) wrote on 2018-04-28:

Download full text (3.4 KiB)

This was on my desktops at work, it's w10 with ubuntu on it using ask setup
presentation at www.tinyurl.com/donofrio1804 (ignore unneeded onedrive
login)

On Sat, Apr 28, 2018, 11:38 AM Lewis Donofrio <email address hidden>
wrote:

> Sorry yes it's amd64 too many desktops lol I'll try your suggestion.
>
> On Sat, Apr 28, 2018, 11:37 AM Lewis Donofrio <email address hidden>
> wrote:
>
>> This is powerpc
>>
>> On Sat, Apr 28, 2018, 11:05 AM Simon Kjellberg <
>> <email address hidden>> wrote:
>>
>>> I had to manually install libicu57
>>> <https://packages.debian.org/stretch/amd64/libicu57/download> to get
>>> software-properties-gtk to run (due to crash in gnome-online-accounts).
>>>
>>> Attached crash log.
>>>
>>> ** Attachment added: "_usr_bin_software-properties-gtk.1000.crash"
>>>
>>> https://bugs.launchpad.net/ubuntu/+source/software-properties/+bug/1758930/+attachment/5129421/+files/_usr_bin_software-properties-gtk.1000.crash
>>>
>>> ** Changed in: gnome-online-accounts (Ubuntu)
>>> Status: Incomplete => Confirmed
>>>
>>> ** Changed in: software-properties (Ubuntu)
>>> Status: Incomplete => Confirmed
>>>
>>> --
>>> You received this bug notification because you are subscribed to the bug
>>> report.
>>> https://bugs.launchpad.net/bugs/1758930
>>>
>>> Title:
>>> software-properties-gtk crashed with GLib.GError in __init__(): g
>>> -dbus-error-quark: Error calling StartServiceByName for
>>> org.gnome.OnlineAccounts:
>>> GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process
>>> org.gnome.OnlineAccounts received signal 11 (26)
>>>
>>> Status in gnome-online-accounts package in Ubuntu:
>>> Confirmed
>>> Status in software-properties package in Ubuntu:
>>> Confirmed
>>>
>>> Bug description:
>>> Just showed up while I was working. System was left desktop at work
>>> build with this guide. www.tinyurl.com/donofrio1804
>>>
>>> ProblemType: Crash
>>> DistroRelease: Ubuntu 18.04
>>> Package: software-properties-gtk 0.96.24.24
>>> ProcVersionSignature: Microsoft 4.4.0-43-Microsoft 4.4.35
>>> Uname: Linux 4.4.0-43-Microsoft x86_64
>>> ApportVersion: 2.20.8-0ubuntu10
>>> Architecture: amd64
>>> CurrentDesktop: XFCE
>>> Date: Mon Mar 26 10:20:51 2018
>>> ExecutablePath: /usr/bin/software-properties-gtk
>>> InterpreterPath: /usr/bin/python3.6
>>> PackageArchitecture: all
>>> ProcCmdline: /usr/bin/python3 /usr/bin/software-properties-gtk
>>> ProcEnviron:
>>> TERM=xterm-256color
>>> PATH=(custom, no user)
>>> LANG=C.UTF-8
>>> SHELL=/bin/bash
>>> Python3Details: /usr/bin/python3.6, Python 3.6.5rc1, python3-minimal,
>>> 3.6.4-1
>>> PythonArgs: ['/usr/bin/software-properties-gtk']
>>> PythonDetails: /usr/bin/python2.7, Python 2.7.14+, python-minimal,
>>> 2.7.14-4
>>> SourcePackage: software-properties
>>> Title: software-properties-gtk crashed with GLib.GError in __init__():
>>> g-dbus-error-quark: Error calling StartServiceByName for
>>> org.gnome.OnlineAccounts:
>>> GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process
>>> org.gnome.OnlineAccounts received signal 11 (26)
>>> UpgradeStatus: No upgrade log present (probably fresh install...

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Ubuntugnome-online-accounts package

software-properties-gtk crashed with GLib.GError in __init__(): g-dbus-error-quark: Error calling StartServiceByName for org.gnome.OnlineAccounts: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process org.gnome.OnlineAccounts received signal 11 (26)

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Ubuntu
gnome-online-accounts package

software-properties-gtk crashed with GLib.GError in init(): g-dbus-error-quark: Error calling StartServiceByName for org.gnome.OnlineAccounts: GDBus.Error:org.freedesktop.DBus.Error.Spawn.ChildSignaled: Process org.gnome.OnlineAccounts received signal 11 (26)