Can't add a Microsoft account to GNOME Online Accounts

Bug #1708933 reported by Michael Terry on 2017-08-06
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-online-accounts (Ubuntu)

Bug Description

In artful:

1) Open Settings->Online Accounts
2) Click on "Microsoft" under "Add an account"
3) See an authorization window pop up, enter my user/password for Microsoft Live
4) Click next, see it ask whether it's OK to give GNOME various permissions
5) Click yes, see the window disappear

But at this point, no Microsoft account appears in the active-accounts section. It just seems to have closed the window and done nothing.

Is there a way to get better logging for this and try again?

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: gnome-online-accounts 3.24.1-0ubuntu1
ProcVersionSignature: Ubuntu 4.11.0-10.15-generic 4.11.8
Uname: Linux 4.11.0-10-generic x86_64
NonfreeKernelModules: zfs zunicode zavl zcommon znvpair
ApportVersion: 2.20.6-0ubuntu4
Architecture: amd64
CurrentDesktop: GNOME
Date: Sun Aug 6 10:03:55 2017
 # This is a distribution channel descriptor
 # For more information see
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-01-09 (1669 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20120703-15:08
 PATH=(custom, no user)
SourcePackage: gnome-online-accounts
 current build number: 0
 device name:
 channel: daily
 last update: Unknown
UpgradeStatus: Upgraded to artful on 2017-07-27 (10 days ago)

Michael Terry (mterry) wrote :
Joshua Bayfield (jbayfield) wrote :

I cannot reproduce this bug with gnome-online-accounts 3.24.1-0ubuntu1 on artful, which is the same version that you are running.

I think by running "G_MESSAGES_DEBUG=all gnome-control-center" and then trying to add your account as usual may print any log messages of any use to the terminal.

Michael Terry (mterry) wrote :

Right, good suggestion. That reveals the error:

GoaBackend-WARNING **: Did not find emails.account in JSON data

I signed up for a Live account using my own email, not a MS one. So maybe that's causing an issue somewhere?

Josh (majellin) wrote :

I'm seeing the same bug, same gnome-online-accounts version but on 17.04. First time running Online Accounts I was presented with a Microsoft option. I signed in (and I also have a non-standard Live account meaning it's not or, seemed successful, I turned off e-mail but left documents on. The account seemed to add but I couldn't find the documents anywhere. Now when I go back into Online Accounts I'm only given three options for accounts to add: Facebook, Flickr, and Google. The Microsoft account doesn't appear. I tried to uninstall completely and install (just the gnome-online-accounts applet) and it still shows the same. Is there a way to remove the configuration and start completely over? I can't even seem to get to that point.

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