No chat window appears when trying to chat with contact

Bug #673974 reported by macaz1 on 2010-11-11
4
This bug affects 1 person
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)
Undecided
Unassigned
gnome-keyring-manager (Ubuntu)
Undecided
Unassigned

Bug Description

Binary package hint: empathy

When I try to start a chat with a contact, the chat window does not appear at all.
This happened on my last install of Ubuntu (10.10 upgraded from 9.04) and I couldn't find a solution so I did a clean install of Ubuntu 10.10.
The chat client worked when i first started using it but now the chat windows simply dont show up.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: empathy 2.32.0.1-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic-pae 2.6.35.4
Uname: Linux 2.6.35-22-generic-pae i686
Architecture: i386
Date: Thu Nov 11 21:29:04 2010
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_AU.utf8
SourcePackage: empathy
XsessionErrors:
 (polkit-gnome-authentication-agent-1:1488): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:1497): GConf-CRITICAL **: gconf_value_free: assertion `value != NULL' failed
 (nautilus:1497): GConf-CRITICAL **: gconf_value_free: assertion `value != NULL' failed
 (nautilus:1497): GConf-CRITICAL **: gconf_value_free: assertion `value != NULL' failed
 (nautilus:1497): GConf-CRITICAL **: gconf_value_free: assertion `value != NULL' failed

Ok. I think I have found the reason for this.

I have my laptop to boot and then bypass login so it goes straight to desktop. When the desktop is reached, it asks me for a keyring password and I put it in there. I have it set to remember the password until I logout.

I'm not sure what the connection between this and the empathy bug is, but after a considerable amount of time or after a system suspension the client will not open chat windows. I restarted my computer and this problem no longer persists. I would like to know the answer to why empathy does this as the problem persists.

Brian Curtis (bcurtiswx) wrote :

Based on your report, this may be a gnome keyring issue and not empathy. I have subscribed gnome-keyring to get their opinion.

Changed in empathy (Ubuntu):
status: New → Invalid
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