Cannot save VPN configuration without CA certificate when using password

Bug #1887253 reported by Raad Nashmi
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-control-center
Unknown
Unknown
gnome-control-center (Ubuntu)
Triaged
Low
Unassigned

Bug Description

In Ubuntu 20.04 (Release 20.04) in Settings > Network > VPN, I cannot add a VPN after putting in all the settings. The "Add" button is greyed out. I cannot select "Add".

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: openvpn 2.4.7-1ubuntu2
ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
Uname: Linux 5.4.0-40-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Jul 11 13:36:11 2020
InstallationDate: Installed on 2020-06-10 (30 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: openvpn
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Raad Nashmi (raad-nashmi) wrote :
Revision history for this message
Lucas Kanashiro (lucaskanashiro) wrote :

Thank you for taking the time to file a bug report.

Could you please provide more information about your setup? Could you share your anonymized config file? Without more information I am not able to reproduce the bug to act on it.

Since there is not enough information in your report to begin triage or to
differentiate between a local configuration problem and a bug in Ubuntu, I
am marking this bug as "Incomplete". We would be grateful if you would:
provide a more complete description of the problem, explain why you
believe this is a bug in Ubuntu rather than a problem specific to your
system, and then change the bug status back to "New".

For local configuration issues, you can find assistance here:
http://www.ubuntu.com/support/community

Changed in openvpn (Ubuntu):
status: New → Incomplete
Revision history for this message
Raad Nashmi (raad-nashmi) wrote : Re: [Bug 1887253] Re: OpenVPN client cannot be added in Networks in Ubuntu 20.04

Dear Lucas,
Thank you so much for getting back to me. I really appreciate it.
As far as the config file, what directory would it be in and what is the
name of the config file? That way I know which file I can send.
Thanks for your help.
Best,
Raad Nashmi

On Mon, Jul 13, 2020 at 2:45 PM Lucas Kanashiro <email address hidden>
wrote:

> Thank you for taking the time to file a bug report.
>
> Could you please provide more information about your setup? Could you
> share your anonymized config file? Without more information I am not
> able to reproduce the bug to act on it.
>
> Since there is not enough information in your report to begin triage or to
> differentiate between a local configuration problem and a bug in Ubuntu, I
> am marking this bug as "Incomplete". We would be grateful if you would:
> provide a more complete description of the problem, explain why you
> believe this is a bug in Ubuntu rather than a problem specific to your
> system, and then change the bug status back to "New".
>
> For local configuration issues, you can find assistance here:
> http://www.ubuntu.com/support/community
>
> ** Changed in: openvpn (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1887253
>
> Title:
> OpenVPN client cannot be added in Networks in Ubuntu 20.04
>
> Status in openvpn package in Ubuntu:
> Incomplete
>
> Bug description:
> In Ubuntu 20.04 (Release 20.04) in Settings > Network > VPN, I cannot
> add a VPN after putting in all the settings. The "Add" button is
> greyed out. I cannot select "Add".
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: openvpn 2.4.7-1ubuntu2
> ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
> Uname: Linux 5.4.0-40-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27.3
> Architecture: amd64
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Sat Jul 11 13:36:11 2020
> InstallationDate: Installed on 2020-06-10 (30 days ago)
> InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64
> (20200423)
> ProcEnviron:
> LANGUAGE=en_CA:en
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> SourcePackage: openvpn
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/openvpn/+bug/1887253/+subscriptions
>

Revision history for this message
Sebastien Bacher (seb128) wrote : Re: OpenVPN client cannot be added in Networks in Ubuntu 20.04

Could you take a screenshot of the interface you are using and give some details on the configuration you are using?

There are some upstream report like https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/439 but it usually depends of the settings and the UI expectations

Also could you try adding it with nm-connection-editor?

Revision history for this message
Raad Nashmi (raad-nashmi) wrote : Re: [Bug 1887253] Re: OpenVPN client cannot be added in Networks in Ubuntu 20.04

Hi Sebastien,
Thank you for your help.
I attach a screenshot.
Authentication type is "Password". I do not show my actual user name. For
Password I selected "Ask for this password every time." For CA certificate
I selected "None",
In Ubuntu 20.04 for vpn setup the "Add" button is greyed out and I cannot
select it after inputting all the settings. For Ubuntu 18.04 there were no
issues setting up a VPN.
I will try nm-connection-editor.
Thanks.
Raad Nashmi

On Wed, Jul 15, 2020 at 8:35 AM Sebastien Bacher <email address hidden>
wrote:

> Could you take a screenshot of the interface you are using and give some
> details on the configuration you are using?
>
> There are some upstream report like https://gitlab.gnome.org/GNOME
> /gnome-control-center/-/issues/439
> <https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/439> but it
> usually depends of the
> settings and the UI expectations
>
> Also could you try adding it with nm-connection-editor?
>
> ** Bug watch added: gitlab.gnome.org/GNOME/gnome-control-center/-/issues
> #439
> https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/439
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1887253
>
> Title:
> OpenVPN client cannot be added in Networks in Ubuntu 20.04
>
> Status in openvpn package in Ubuntu:
> Incomplete
>
> Bug description:
> In Ubuntu 20.04 (Release 20.04) in Settings > Network > VPN, I cannot
> add a VPN after putting in all the settings. The "Add" button is
> greyed out. I cannot select "Add".
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: openvpn 2.4.7-1ubuntu2
> ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
> Uname: Linux 5.4.0-40-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27.3
> Architecture: amd64
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Sat Jul 11 13:36:11 2020
> InstallationDate: Installed on 2020-06-10 (30 days ago)
> InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64
> (20200423)
> ProcEnviron:
> LANGUAGE=en_CA:en
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> SourcePackage: openvpn
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/openvpn/+bug/1887253/+subscriptions
>

Revision history for this message
Raad Nashmi (raad-nashmi) wrote :

Hi Sebastion,
I tried setting up the vpn with nm-connection-editor and still was not able
to add a vpn. This time the "Save" button was greyed out. In the terminal
it gave an error message "Cannot save connection due to error: Invalid
setting VPN: ca: No certificate set." In Ubuntu 18.04 I was able to
connect to vpn by setting the certificate to none. But in 20.04, this is
not the case. Is this the issue? I also attach a screenshot.
Thank you for your help.
Raad Nashmi

On Wed, Jul 15, 2020 at 8:35 AM Sebastien Bacher <email address hidden>
wrote:

> Could you take a screenshot of the interface you are using and give some
> details on the configuration you are using?
>
> There are some upstream report like https://gitlab.gnome.org/GNOME
> /gnome-control-center/-/issues/439
> <https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/439> but it
> usually depends of the
> settings and the UI expectations
>
> Also could you try adding it with nm-connection-editor?
>
> ** Bug watch added: gitlab.gnome.org/GNOME/gnome-control-center/-/issues
> #439
> https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/439
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1887253
>
> Title:
> OpenVPN client cannot be added in Networks in Ubuntu 20.04
>
> Status in openvpn package in Ubuntu:
> Incomplete
>
> Bug description:
> In Ubuntu 20.04 (Release 20.04) in Settings > Network > VPN, I cannot
> add a VPN after putting in all the settings. The "Add" button is
> greyed out. I cannot select "Add".
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: openvpn 2.4.7-1ubuntu2
> ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
> Uname: Linux 5.4.0-40-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27.3
> Architecture: amd64
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Sat Jul 11 13:36:11 2020
> InstallationDate: Installed on 2020-06-10 (30 days ago)
> InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64
> (20200423)
> ProcEnviron:
> LANGUAGE=en_CA:en
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> SourcePackage: openvpn
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/openvpn/+bug/1887253/+subscriptions
>

Revision history for this message
Sebastien Bacher (seb128) wrote : Re: OpenVPN client cannot be added in Networks in Ubuntu 20.04

Thanks, the details are useful so the issue is that the dialog doesn't allow to save a vpn password configuration without certificate, which is reported upstream on https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/439

affects: openvpn (Ubuntu) → gnome-control-center (Ubuntu)
Changed in gnome-control-center (Ubuntu):
importance: Undecided → Low
status: Incomplete → Triaged
summary: - OpenVPN client cannot be added in Networks in Ubuntu 20.04
+ Cannot save VPN configuration without CA certificate when using password
Revision history for this message
Raad Nashmi (raad-nashmi) wrote : Re: [Bug 1887253] Re: OpenVPN client cannot be added in Networks in Ubuntu 20.04

Sebastien,
Thank you for your help.
Best,
Raad

On Thu, Jul 23, 2020 at 2:31 AM Sebastien Bacher <email address hidden>
wrote:

> Thanks, the details are useful so the issue is that the dialog doesn't
> allow to save a vpn password configuration without certificate, which is
> reported upstream on https://gitlab.gnome.org/GNOME/gnome-control-
> center/-/issues/439
> <https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/439>
>
> ** Package changed: openvpn (Ubuntu) => gnome-control-center (Ubuntu)
>
> ** Changed in: gnome-control-center (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: gnome-control-center (Ubuntu)
> Status: Incomplete => Triaged
>
> ** Summary changed:
>
> - OpenVPN client cannot be added in Networks in Ubuntu 20.04
> + Cannot save VPN configuration without CA certificate when using password
>
> ** Also affects: gnome-control-center via
> https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/439
> Importance: Unknown
> Status: Unknown
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1887253
>
> Title:
> Cannot save VPN configuration without CA certificate when using
> password
>
> Status in gnome-control-center:
> Unknown
> Status in gnome-control-center package in Ubuntu:
> Triaged
>
> Bug description:
> In Ubuntu 20.04 (Release 20.04) in Settings > Network > VPN, I cannot
> add a VPN after putting in all the settings. The "Add" button is
> greyed out. I cannot select "Add".
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: openvpn 2.4.7-1ubuntu2
> ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
> Uname: Linux 5.4.0-40-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27.3
> Architecture: amd64
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> Date: Sat Jul 11 13:36:11 2020
> InstallationDate: Installed on 2020-06-10 (30 days ago)
> InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64
> (20200423)
> ProcEnviron:
> LANGUAGE=en_CA:en
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> SourcePackage: openvpn
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/gnome-control-center/+bug/1887253/+subscriptions
>

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