Can't calibrate monitor

Bug #1886948 reported by Gari Araolaza
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
gnome-control-center (Ubuntu)
Expired
Low
Unassigned

Bug Description

Description: Ubuntu 20.04 LTS
Release: 20.04

Tried to calibrate my monitor with an external device (x-rite huey pro). Process seems to go fine and starts working on the calibration. At about 80% of the progress bar I receive the message (in basque, not sure where to search it in english):

Kalibrazioak huts egin du
Kalibratzeko behar diren tresnak ez daude instalatuta
Kalibrazioaren gailua ken dezakezu

Which translates to (free non-official translation)

Calibration has failed.
The tools needed for calibration are not installed
You can remove the calibration device

Launching the tool from the command line, I receive these messages:

(gnome-control-center:3471): color-cc-panel-WARNING **: 13:28:57.868: calibration failed with code 4: failed to get filename for colprof
(gnome-control-center:3471): color-cc-panel-WARNING **: 13:33:46.435: Failed to send Cancel: GDBus.Error:org.freedesktop.ColorHelper.Internal: cannot cancel as status is idle
(gnome-control-center:3471): color-cc-panel-WARNING **: 13:33:46.436: failed to start calibrate: failed to calibrate

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-control-center 1:3.36.2-0ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
Uname: Linux 5.4.0-40-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu Jul 9 13:38:26 2020
InstallationDate: Installed on 2020-06-25 (14 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=eu_ES.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Gari Araolaza (garaolaza) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report, that sounds like an issue upstream, could you report it upstream on

https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues ?

it seems similar to https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/951

Changed in gnome-control-center (Ubuntu):
importance: Undecided → Low
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please try:

  sudo apt install argyll

Changed in gnome-control-center (Ubuntu):
status: New → Incomplete
Revision history for this message
Robert Luckett (shropshirelad) wrote :

This occurs on every 20.04 install I've done. Installing argyll fixes issue.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for gnome-control-center (Ubuntu) because there has been no activity for 60 days.]

Changed in gnome-control-center (Ubuntu):
status: Incomplete → Expired
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