Fingerprint swipe to login doesn't work

Bug #1865076 reported by Keiva
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-control-center (Ubuntu)
New
Undecided
Unassigned

Bug Description

After enrolling my right index fingerprint to ElanTech Fingerprint Sensor, I am unable to login via fingerprint swipe. I am able to see the (very faint) option to swipe my finger under the password entry field, but when I swipe, nothing happens. I've tried swiping both directions, just touching the sensor like I was able to in Windows (I used to dual boot) and holding my finger down for a few seconds. There's no indication of whether the sensor read anything and it just didn't process, or if it's just not getting any info.

I'm including the apt-cache policy for control center and for the gnome shell, jic it's not a problem with the control center.

jen@jenius:~$ lsb_release -rd
Description: Ubuntu 19.10
Release: 19.10

jen@jenius:~$ apt-cache policy gnome-control-center
gnome-control-center:
  Installed: 1:3.34.1-1ubuntu2
  Candidate: 1:3.34.1-1ubuntu2
  Version table:
 *** 1:3.34.1-1ubuntu2 500
        500 http://ubuntu.securedservers.com eoan/main amd64 Packages
        100 /var/lib/dpkg/status

jen@jenius:~$ apt-cache policy gnome-shell
gnome-shell:
  Installed: 3.34.3-1ubuntu1~19.10.1
  Candidate: 3.34.3-1ubuntu1~19.10.1
  Version table:
 *** 3.34.3-1ubuntu1~19.10.1 500
        500 http://ubuntu.securedservers.com eoan-proposed/main amd64 Packages
        100 /var/lib/dpkg/status
     3.34.1+git20191024-1ubuntu1~19.10.1 500
        500 http://ubuntu.securedservers.com eoan-updates/main amd64 Packages
     3.34.1-1ubuntu1 500
        500 http://ubuntu.securedservers.com eoan/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: gnome-control-center 1:3.34.1-1ubuntu2
ProcVersionSignature: Ubuntu 5.3.0-41.33-generic 5.3.18
Uname: Linux 5.3.0-41-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.4
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Feb 27 11:46:54 2020
ExecutablePath: /usr/bin/gnome-control-center
InstallationDate: Installed on 2020-01-18 (39 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
SourcePackage: gnome-control-center
UpgradeStatus: Upgraded to eoan on 2020-02-21 (6 days ago)

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Keiva (keiva) wrote :
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