Wacom Tablet not recognized in Settings/by System

Bug #1861507 reported by Kramer
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-control-center (Ubuntu)
Incomplete
Low
Unassigned

Bug Description

I bought a Wacom Intuos CTL-6100Wl and the System does not find the pad

{{~$ xsetwacom --list devices
Wacom Co.,Ltd. Intuos BT M stylus id: 9 type: STYLUS
Wacom Co.,Ltd. Intuos BT M eraser id: 15 type: ERASER
$ xsetwacom --get 15 area
0 0 21600 13500
$ modinfo wacom | grep version
version: v2.00
srcversion: 82B641C2AB050D7AC9F9757
$ sudo -s 'apt-get update && apt-get install xserver-xorg-input-wacom'

/bin/bash: apt-get update && apt-get install xserver-xorg-input-wacom: Befehl nicht gefunden
$
}}

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: gnome-control-center 1:3.28.2-0ubuntu0.18.04.6
ProcVersionSignature: Ubuntu 4.15.0-76.86-generic 4.15.18
Uname: Linux 4.15.0-76-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Jan 31 16:30:09 2020
ExecutablePath: /usr/bin/gnome-control-center
InstallationDate: Installed on 2018-07-17 (562 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228)
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-control-center
UpgradeStatus: Upgraded to bionic on 2018-07-18 (562 days ago)

Revision history for this message
Kramer (stefskra) wrote :
affects: ubuntu → gnome-control-center (Ubuntu)
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures.

At a minimum, we need:
1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected.
3. The behavior you actually encountered (in as much detail as possible).
Thanks!

Changed in gnome-control-center (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Sebastien Bacher (seb128) wrote :

unsure what 'the System does not find the pad' means and what is a pad in this context but https://gitlab.gnome.org/GNOME/gnome-control-center/issues/298 is an upstream issue with an intuos device and has debugging hints

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