on longin: shows wrong info, reset password: shows wrong info. This happens each login attempt.

[Jethro Jones]

As far as I can remember this is what happens every time I attempt to login.

[Daniel Manrique (roadmr)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures.

At a minimum, we need:
1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected.
3. The behavior you actually encountered (in as much detail as possible).
Thanks!

[Jethro Jones (jamescolesbruce)]

Will a picture help? Please see attachment.

Gun free zones:
providing helpless targets for mass murderers since 1991

Sent with ProtonMail Secure Email.

‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On Friday, September 27, 2019 9:51 AM, Daniel Manrique <email address hidden> wrote:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Unfortunately, we cannot work on this bug because your
> description didn't include enough information. You may find it helpful
> to read "How to report bugs effectively"
> http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful
> if you would then provide a more complete description of the problem.
>
> We have instructions on debugging some types of problems at
> http://wiki.ubuntu.com/DebuggingProcedures.
>
> At a minimum, we need:
>
> 1. The specific steps or actions you took that caused you to encounter the problem.
> 2. The behavior you expected.
> 3. The behavior you actually encountered (in as much detail as possible).
> Thanks!
>
> ** Changed in: canonical-identity-provider
> Status: New => Incomplete
>
>
> --
>
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1845660
>
> Title:
> on longin: shows wrong info, reset password: shows wrong info. This
> happens each login attempt.
>
> Status in Canonical SSO provider:
> Incomplete
>
> Bug description:
> As far as I can remember this is what happens every time I attempt to
> login.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/canonical-identity-provider/+bug/1845660/+subscriptions

[Daniel Manrique (roadmr)]

Hi,

So from what I understand, you are able to log into https://login.ubuntu.com with a browser, correct?

This project is only for issues with the Ubuntu One Single Sign-On service, and the problem you describe does not seem to be directly with the sign-on service (it could be a connectivity problem since it says "something went wrong"). Further, the problem you describe is not a bug but probably a support request, so here are some pointers for the correct places to get help:

If you need help with general Ubuntu issues you have two main choices.

The first is to rely on free support provided by the Ubuntu community. For this please visit https://www.ubuntu.com/support/community-support or post your questions directly in http://askubuntu.com/ or https://ubuntuforums.org/.

The second if you're looking for commercial-grade support, is to check out Canonical's support offerings for Ubuntu at https://www.ubuntu.com/support.

I hope this helps you find a solution to your issue.

Regardless, I've moved the bug to the project that owns the dialog that's giving you the error (gnome-control-center) to see if that project's developers have more ideas.

[Gunnar Hjalmarsson (gunnarhj)]

I see in the screenshot of the error message that some odd character (which your fonts are not able to render) seems to have been appended to the email address. So you may want to try to be more careful when entering your email address in that field.

[Jethro Jones (jamescolesbruce)]

Thanks, I tried entering the email with and without the strange charterers. I use a spreadsheet for passwords and then copy and paste. This is the only time I have seen anything like those characters from this spreadsheet.

Gun free zones:
providing helpless targets for mass murderers since 1991

Sent with ProtonMail Secure Email.

‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On Friday, September 27, 2019 12:46 PM, Gunnar Hjalmarsson <email address hidden> wrote:

> I see in the screenshot of the error message that some odd character
> (which your fonts are not able to render) seems to have been appended to
> the email address. So you may want to try to be more careful when
> entering your email address in that field.
>
> -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
>
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1845660
>
> Title:
> on longin: shows wrong info, reset password: shows wrong info. This
> happens each login attempt.
>
> Status in gnome-control-center package in Ubuntu:
> Incomplete
>
> Bug description:
> As far as I can remember this is what happens every time I attempt to
> login.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1845660/+subscriptions

[Launchpad Janitor (janitor)]

[Expired for gnome-control-center (Ubuntu) because there has been no activity for 60 days.]

[Gunnar Hjalmarsson (gunnarhj)]

Re-opening, since the OP answered the question asked.