Unable to calibrate monitors through Gnome Control Center->Color [calibration failed with code 1: no sensor->get_sample]

[Robert Hutton]

Fresh install of Artful, using gnome-session to access vanilla GNOME session on Wayland (also tried on xorg). Attempting to calibrate monitors through Gnome Control Center->Devices->Color. All attempts ended at the point where I was asked to put the device onto the monitor, with the error:

Calibration failed!
An internal error occurred that could not be recovered. You can remove the calibration device.

Syslog:
Sep 24 12:19:31 desktop kernel: [ 262.849675] usb 3-6: new full-speed USB device number 7 using xhci_hcd
Sep 24 12:19:32 desktop kernel: [ 262.990880] usb 3-6: New USB device found, idVendor=0971, idProduct=2007
Sep 24 12:19:32 desktop kernel: [ 262.990882] usb 3-6: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Sep 24 12:19:32 desktop kernel: [ 262.990884] usb 3-6: Product: colormunki
Sep 24 12:19:32 desktop kernel: [ 262.990885] usb 3-6: Manufacturer: X-Rite
Sep 24 12:19:32 desktop pulseaudio[953]: W: [pulseaudio] sink-input.c: Failed to create sink input: sink is suspended.
Sep 24 12:19:32 desktop gnome-shell[876]: drmModeSetCursor2 failed with (Permission denied), drawing cursor with OpenGL from now on
Sep 24 12:19:32 desktop pulseaudio[953]: W: [pulseaudio] sink-input.c: Failed to create sink input: sink is suspended.
Sep 24 12:19:32 desktop org.gnome.SettingsDaemon.Color.desktop[1000]: libEGL warning: wayland-egl: could not open /dev/dri/card0 (Permission denied)
Sep 24 12:19:32 desktop org.gnome.SettingsDaemon.Color.desktop[1000]: libEGL warning: wayland-egl: could not open /dev/dri/card0 (Permission denied)
Sep 24 12:19:32 desktop org.gnome.SettingsDaemon.Color.desktop[1000]: VA error: wayland: failed to open /dev/dri/card0: Permission denied (errno 13)
Sep 24 12:19:32 desktop org.gnome.SettingsDaemon.Color.desktop[1000]: libva error: va_getDriverName() failed with unknown libva error,driver_name=(null)
Sep 24 12:19:32 desktop org.gnome.SettingsDaemon.Color.desktop[1000]: libva error: va_getDriverName() failed with unknown libva error,driver_name=(null)
Sep 24 12:19:32 desktop org.gnome.SettingsDaemon.Color.desktop[1000]: VA error: wayland: failed to open /dev/dri/card0: Permission denied (errno 13)
Sep 24 12:19:32 desktop org.gnome.SettingsDaemon.Color.desktop[1000]: libva error: va_getDriverName() failed with unknown libva error,driver_name=(null)

I attempted to fix the permissions error for /dev/dri/card0. Current permissions:
rwh@desktop:~$ ls -l /dev/dri/card0
crw-rw----+ 1 root video 226, 0 Sep 24 12:15 /dev/dri/card0

Tried adding my user to video group, which made no difference. Then made file world r/w:
rwh@desktop:~$ sudo chmod o+rw /dev/dri/card0

Which fixed that problem. Now, in the calibrate wizard, on the second step (Display Type) I am offered three options (LCD, CRT, Projector) where I only saw LCD previously. However, the calibration step failed the same as before. Syslog:

Sep 24 12:36:46 desktop kernel: [ 1298.430546] usb 3-6: new full-speed USB device number 12 using xhci_hcd
Sep 24 12:36:46 desktop kernel: [ 1298.571756] usb 3-6: New USB device found, idVendor=0971, idProduct=2007
Sep 24 12:36:46 desktop kernel: [ 1298.571759] usb 3-6: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Sep 24 12:36:46 desktop kernel: [ 1298.571760] usb 3-6: Product: colormunki
Sep 24 12:36:46 desktop kernel: [ 1298.571762] usb 3-6: Manufacturer: X-Rite
Sep 24 12:36:46 desktop pulseaudio[953]: message repeated 3 times: [ W: [pulseaudio] sink-input.c: Failed to create sink input: sink is suspended.]
Sep 24 12:36:47 desktop gnome-control-c[5206]: Unable to initialize Clutter: Unable to initialize the Clutter backend: no available drivers found.
Sep 24 12:36:47 desktop gnome-control-c[5201]: Unable to initialize Clutter: Unable to initialize the Clutter backend: no available drivers found.
Sep 24 12:36:47 desktop gnome-control-c[5201]: Error 71 (Protocol error) dispatching to Wayland display.
Sep 24 12:36:47 desktop gnome-control-c[5206]: Error 71 (Protocol error) dispatching to Wayland display.
Sep 24 12:37:21 desktop dbus-daemon[4121]: Activating via systemd: service name='org.freedesktop.ColorHelper' unit='colord-session.service'
Sep 24 12:37:21 desktop systemd[3601]: Starting Color management helper...
Sep 24 12:37:21 desktop dbus-daemon[4121]: Successfully activated service 'org.freedesktop.ColorHelper'
Sep 24 12:37:21 desktop systemd[3601]: Started Color management helper.
Sep 24 12:37:21 desktop gnome-control-c[4627]: GtkDialog mapped without a transient parent. This is discouraged.
Sep 24 12:37:34 desktop gnome-control-c[4627]: calibration failed with code 1: no sensor->get_sample
Sep 24 12:37:35 desktop gnome-control-c[4627]: failed to start calibrate: failed to calibrate

I also attempted the same process using a ColorHug, syslog output:

Sep 24 13:40:20 desktop kernel: [ 5112.073831] usb 3-5: new full-speed USB device number 27 using xhci_hcd
Sep 24 13:40:20 desktop kernel: [ 5112.216193] usb 3-5: New USB device found, idVendor=273f, idProduct=1001
Sep 24 13:40:20 desktop kernel: [ 5112.216198] usb 3-5: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Sep 24 13:40:20 desktop kernel: [ 5112.216201] usb 3-5: Product: ColorHug
Sep 24 13:40:20 desktop kernel: [ 5112.216204] usb 3-5: Manufacturer: Hughski Ltd.
Sep 24 13:40:20 desktop kernel: [ 5112.218554] hid-generic 0003:273F:1001.0012: hiddev0,hidraw0: USB HID v1.11 Device [Hughski Ltd. ColorHug] on usb-0000:00:14.0-5/input0
Sep 24 13:40:20 desktop pulseaudio[953]: W: [pulseaudio] sink-input.c: Failed to create sink input: sink is suspended.
Sep 24 13:40:20 desktop pulseaudio[953]: W: [pulseaudio] sink-input.c: Failed to create sink input: sink is suspended.
Sep 24 13:40:20 desktop gnome-control-c[13696]: Unable to initialize Clutter: Unable to initialize the Clutter backend: no available drivers found.
Sep 24 13:40:20 desktop gnome-control-c[13696]: Error 71 (Protocol error) dispatching to Wayland display.
Sep 24 13:40:20 desktop gnome-control-c[13686]: Unable to initialize Clutter: Unable to initialize the Clutter backend: no available drivers found.
Sep 24 13:40:20 desktop gnome-control-c[13686]: Error 71 (Protocol error) dispatching to Wayland display.
Sep 24 13:40:24 desktop gnome-software[7308]: running get-updates with refine-flags=require-update-details,require-update-severity with timeout=60 on plugin=systemd-updates took 2ms
Sep 24 13:40:43 desktop dbus-daemon[6900]: Activating via systemd: service name='org.freedesktop.ColorHelper' unit='colord-session.service'
Sep 24 13:40:43 desktop systemd[3601]: Starting Color management helper...
Sep 24 13:40:43 desktop dbus-daemon[6900]: Successfully activated service 'org.freedesktop.ColorHelper'
Sep 24 13:40:43 desktop systemd[3601]: Started Color management helper.
Sep 24 13:40:43 desktop colord[1138]: ignoring error: usb:00:05: Invalid read: retval=0x0a [Invalid value] cmd=0x35 [get-remote-hash] (expected 0x35 [get-remote-hash]) len=64 (expected 22 or 64)
Sep 24 13:40:43 desktop gnome-control-c[13694]: GtkDialog mapped without a transient parent. This is discouraged.
Sep 24 13:40:49 desktop gnome-control-c[13694]: calibration failed with code 1: usb:00:05: Invalid read: retval=0x0a [Invalid value] cmd=0x35 [get-remote-hash] (expected 0x35 [get-remote-hash]) len=64 (expected 22 or 64)
Sep 24 13:40:50 desktop gnome-control-c[13694]: failed to start calibrate: failed to calibrate

rwh@desktop:~$ lsb_release -rd
Description: Ubuntu Artful Aardvark (development branch)
Release: 17.10
rwh@desktop:~$ apt-cache policy gnome-control-center
gnome-control-center:
  Installed: 1:3.26.0-0ubuntu2
  Candidate: 1:3.26.0-0ubuntu2
  Version table:
 *** 1:3.26.0-0ubuntu2 500
        500 http://mirror.internode.on.net/pub/ubuntu/ubuntu artful/main amd64 Packages
        100 /var/lib/dpkg/status

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: gnome-control-center 1:3.26.0-0ubuntu2
ProcVersionSignature: Ubuntu 4.13.0-11.12-generic 4.13.1
Uname: Linux 4.13.0-11-generic x86_64
ApportVersion: 2.20.7-0ubuntu1
Architecture: amd64
CurrentDesktop: GNOME
Date: Sun Sep 24 13:15:14 2017
ExecutablePath: /usr/bin/gnome-control-center
InstallationDate: Installed on 2017-09-23 (1 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170919)
ProcEnviron:
 LANGUAGE=en_AU:en
 PATH=(custom, user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_AU.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)

[Jean-Baptiste Lallement (jibel)]

Thanks for your report. I confirm this error.
On second try gnome-control-center crashes.

[Carl-Eric Menzel (duesenklipper)]

This happened to me just now on a fresh installation of 20.04. Exactly as reported - first attempt at calibration with a Spyder 3 fails, on the second attempt gnome-control-center crashes hard.

[Sebastien Bacher (seb128)]

@Carl-Eric, can you trigger it again? Could you add a 'journalctl -b 0' log from a session where you had the issue?

[wolfgang (wolfgang-ztoeg)]

NOK: 20.04, i1Display3:
gnome-control-c[22782]: calibration failed with code 1: no sensor->get_sample

workaround: using https://displaycal.net/ -> deb from 19.10 (no 20.04 up top now)
selecting the profile ~/.local/share/icc/DELL U2711 #1 2020-06-09 23-26 2.2 F-S XYZLUT+MTX.icc

[sjjh (simon-harhues)]

can confirm under Ubuntu 20.04 with Spyder 3 express as well. Hope the attached log messages from 'dmesg' and 'journalctl -b 0' help. Shell output:

$ gnome-control-center

(gnome-control-center:6495): color-cc-panel-WARNING **: 23:54:00.320: calibration failed with code 1: no sensor->get_sample

(gnome-control-center:6495): color-cc-panel-WARNING **: 23:54:11.074: failed to start calibrate: failed to calibrate

(gnome-control-center:6495): libcolord-CRITICAL **: 00:00:02.301: cd_profile_has_access: assertion 'CD_IS_PROFILE (profile)' failed

(gnome-control-center:6495): libcolord-CRITICAL **: 00:00:02.301: cd_profile_get_filename: assertion 'CD_IS_PROFILE (profile)' failed

(gnome-control-center:6495): libcolord-CRITICAL **: 00:00:02.301: cd_profile_get_id: assertion 'CD_IS_PROFILE (profile)' failed

(gnome-control-center:6495): color-cc-panel-WARNING **: 00:00:02.301: (null) is not usable by this user

(gnome-control-center:6495): libcolord-CRITICAL **: 00:00:02.348: cd_profile_has_access: assertion 'CD_IS_PROFILE (profile)' failed

(gnome-control-center:6495): libcolord-CRITICAL **: 00:00:02.348: cd_profile_get_filename: assertion 'CD_IS_PROFILE (profile)' failed

(gnome-control-center:6495): libcolord-CRITICAL **: 00:00:02.348: cd_profile_get_id: assertion 'CD_IS_PROFILE (profile)' failed

(gnome-control-center:6495): color-cc-panel-WARNING **: 00:00:02.348: (null) is not usable by this user

(gnome-control-center:6495): libcolord-CRITICAL **: 00:00:02.961: cd_profile_has_access: assertion 'CD_IS_PROFILE (profile)' failed

(gnome-control-center:6495): libcolord-CRITICAL **: 00:00:02.961: cd_profile_get_filename: assertion 'CD_IS_PROFILE (profile)' failed

(gnome-control-center:6495): libcolord-CRITICAL **: 00:00:02.961: cd_profile_get_id: assertion 'CD_IS_PROFILE (profile)' failed

(gnome-control-center:6495): color-cc-panel-WARNING **: 00:00:02.961: (null) is not usable by this user

(gnome-control-center:6495): color-cc-panel-CRITICAL **: 00:27:07.688: cc_color_calibrate_setup: assertion 'calibrate->device_kind != CD_SENSOR_CAP_UNKNOWN' failed
Speicherzugriffsfehler (Speicherabzug geschrieben)

[Andreas Perhab (ap-wtioit)]

Getting the same issue with x-rite i1|Display Pro on Ubuntu 22.04 LTS

[Kevin Keegan (krkeegan)]

Also having the same issue with X-Rite|Colormunki-Display on Ubuntu 22.04.01

[yvesg (yves-grenier)]

I am also having the same issue with X-Rite Display Lt on Ubuntu 22.04.3